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“Beautiful spot for families at a very reasonable price” 4 of 5 stars
Review of Hotel on the Cay

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Hotel on the Cay
3.0 of 5 Hotel   |   Protestant Cay, Christiansted 00822, St. Croix   |  
Hotel amenities
Ranked #6 of 16 Hotels in Christiansted
Madison, Connecticut, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Beautiful spot for families at a very reasonable price”
4 of 5 stars Reviewed January 28, 2013

This was my third trip to Hotel on the Cay, but the first with kids. My husband and I had stayed here in 2006 and 2007 using his brother's time share (which he subsequently sold). This time we booked online and brought our two children (11 months and 3 years old) and my parents (both 73). We continue to think this hotel offers a great value for money option in St. Croix. (My husband lived in St. Croix in the 90s and we have stayed at other places, including the Buccaneer which is amazing but much more pricey). Every time we return here we are put off on the first day due to the age/run down nature of the place...but then we start to appreciate its beauty and uniqueness as a vacation spot!

-Beautiful beach right in Christenstead Harbor...crystal clear blue water, white powder sand and gentle waves...perfect for small children!
-Easy access to the restaurants and activities in town. Our kids loved taking the boat every day.
-Very friendly and helpful staff - they catered to all our needs as a family
-decent beach side cafe/bar for breakfast, lunch and pina coladas!
-Good sized, clean rooms with kitchenettes, which was great for kids, and new flat screen TVs. Also had a beautiful view.
-Recently renovated pool with great view of the harbor

Downside..
-Still a little run down. Our bathroom had not been renovated. But it was clean and the shower worked great. Also had a tub which was better for the kids.
-Lots of stairs. We were on the second floor which wasn't too bad, but with a baby, groceries, strollers, etc. it was a challenge at times.
-The cafe does not serve dinner so you are forced to go out at night which can be hard with little ones ready for bed. However, we made a few dinners in the room to spare the trip.

We had a great time and hope to return.

Room Tip: Request first or second floor of you have issues with stairs. Also request one with renovated bath i...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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  • English first
  • German first
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English first
NC
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 25, 2013

We stayed here Christmas week and did like the location on Protestant Cay, a quick and easy ferry ride to the downtown area. The beach, actually part of the harbor was kept clean every day, but on the Friday that we were there the cruise ship people were using "our" beach. We were told to move our chairs to another less desirable part of the beach so the cruisers could use our area...not a request that went over well.. Supposedly the hotel was unaware of this policy.. The room was adequate and clean, although the hotel itself and premises are in dire need of general maintenance and upkeep. The area around the hotel had broken chairs and lawn furniture just thrown under bushes and shrubs. This could be a spectacular spot if LOTS of money were put into it.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vermont
1 review
4 of 5 stars Reviewed January 24, 2013 via mobile

We spent first two weeks of January at Hotel on the Cay on Protestant Cay, a quick and convenient 2-minute ferry ride from Christiansted.

The staff was friendly and Sara at the front desk is very helpful. Our waitress Marina provided excellent service from Harbormaster Restaurant. Conch meal and Cruzan Confusion best in town.

Room had updated bath, large flat panel TV, new king with nice linens & towels. Room was cleaned and linens/towels changed twice a week. Kitchenette with microwave, toaster oven, coffee pot and small frig allows for in-room breakfast and sandwich snacks. Great sandy beach for swimming and snorkeling. Spent most of day at beach.

Excellent meal at St. George Botanical Gardens hosted by St. Croix culinary students held twice a month. Great food at numerous restaurants in Christiansted and along Boardwalk.

The hotel is outdated in some respects but many upgrades have been completed and more are underway. Cable did not work the first week but was repaired by the start of the 2nd week. The WIfi service is spotty. It is not luxurious but is a charming vacation spot to rest and relax.



  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lehigh Acres
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 23, 2013 via mobile

Hotel on small island 200 yards offshore. Convenient shuttle ferries guests to/from. Bulk of rooms are timeshare community. Spectacular beach with plenty of chairs loungers umbrellas and towels all go additional fee. It gets quite crowded on weekends. No lifeguards in sight. Room was small and unremarkable other than view. Air conditioner was very loud but needed to cut humidity. Coffeemaker in room, but coffee only available from front desk. Bed was a full size box spring and a 3 or 4 inch thick mattress. No way to make it comfy. Room door was a screen and jalosie shutters that looked like they had been "compromised" more than once. It has a restaurant that I'd never eat from. Birds regularly walk/fly in and out of the small kitchen area and scavenge on and around the tables. Decent beach side bar with good service and prices you'd expect from such a spectacular view of the bay and boardwalk.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelOnTheCay, Guest Relations Manager at Hotel on the Cay, responded to this review, January 24, 2013
Hello Soapyjd,

Thanks for your review of our fantastic "diamond location" property. We're glad that you enjoyed your stay in one of our timeshare rooms and that you found the coffee service convenient. The hotel does provide complimentary beach towels as indicated at check-in and your in-room directory. This year we did replace the mattresses in rooms.

The restaurant that is onsite is independly owned and operated and the TA community would certainly appreciate a review of your experience in the appropriate location.

We wish you the best in your future travels and look forward to reading more contributions as your participation increases.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 22, 2013 via mobile

This hotel sits on its own private island just offshore. Our vacation here was quiet and relaxing. The staff members were friendly and helpful starting with the boat captain and continuing to Sara at the front desk. Our room had been remodeled and included a little kitchenette, new bathroom, flat screen TV, king bed, thick beige towels and linens.

The hotel beach was where we spent our time sitting under a palm tree when we weren't swimming or snorkeling. It was kept clean and raked daily. Restaurants and shops are close by so a rental car was not needed.

If you want a clean beach in a beautiful location at a reasonable price, this is the place to be!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, NC
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 6, 2013

I am absolutely enamored with this hotel. The location cannot be beat: you have your own private, semi-deserted island. Those who say the hotel is a bit run down are absolutely right, but I found it endearing...and a bit mysterious. I consider it a great deal for the price -- as long as you know what you're getting into. It's not a full-service, resort hotel, but I loved feeling like we had our own private island -- and for a great price!

Everything worked just fine in our room, which had a beautiful view. We didn't interact with hotel staff much, but when we did they were friendly and helpful. With a few renovations (say, maybe opening the upstairs bar sometimes, rather than using it as a storage area), I could see this hotel easily becoming the best thing any of the US Virgin Islands have to offer!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmond, Oklahoma
Top Contributor
70 reviews 70 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 27, 2012

My girlfriend and I stayed here for the last 3 nights of our stay in St. Croix. It is on an island in the middle of Christiansted harbor and you must take a 1 minute ferry to and from the hotel. We personally never had to wait more than 5 minutes or so for the ferry and they were kind enough to arrange a ferry ride for us at 6AM on the day we had to depart. The hotel is old and a little dated but our room on the second floor facing out towards the ocean seemed to have been recently updated. It had a nice flat screen TV, new towels, linens, and housewares. Our AC worked very well and we also liked having the option of opening our patio door and letting in the ocean breeze. The only negative of our trip came on Friday night when we had a few drunken revelers talking loudly outside of our door for a few minutes around 9PM and then later we could hear the LOUD music coming from one of the bars along the Christiansted boardwalk. Seriously it felt like the band/DJ was right outside our door. However, we slept on the bed furthest away from the door and it kind of faded out. Both of the other nights the hotel was very quiet at night. The hotel property contains a very nice beach which they comb every morning, large deck area for throwing get togethers, laundry facilities, bar, small convenience store, and enough open space to not feel crowded even when the hotel is full. The staff was friendly and accomodating. A nice feature in the front office was a computer set up for guests where they encouraged you to print off any boarding passes or documents you may need for your return trip. This is not a luxury resort just a typical St. Croix establishment that is low on frills but high on relaxation. I would say that Hotel on the Cay would be a great place for older folks looking to relax or families looking to retreat from the crowds after a day of excursions around the island. The hotel also seems to have a loyal following because we met several families, couples, and singles who told us they have been coming back to this place for years and years during the holiday season.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelOnTheCay, Guest Relations Manager at Hotel on the Cay, responded to this review, December 28, 2012
Jcaugh-

Thanks so much for the review. I am pleased to read that our trusty boat captains made sure that your wait was minimal and faster than our standards! You were also lucky enough to mingle with our very loyal timeshare owners that have supported our property for many years. They have so many stories to share with our hotel guests and are very helpful with providing 'insider' info about the best places to visit, eat and kick back a few beverages on the island.

Please come back and check out our progress. As you have seen and experienced first hand, we are introducing new in-room amenities for our guests. Take care and Happy New Year!
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Additional Information about Hotel on the Cay

Address: Protestant Cay, Christiansted 00822, St. Croix
Location: Caribbean > U.S. Virgin Islands > St. Croix > Christiansted
Amenities:
Beach Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Christiansted
#6 On the Beach Hotel in Christiansted
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel on the Cay 3*
Number of rooms: 53
Official Description (provided by the hotel):
Step into an atmosphere of casual elegance during your visit to our inviting private island retreat. If your idea of a Caribbean vacation includes unforgettable sunsets, white sand beaches and the simple phrase “no problem,” this is the place for you! Hotel on the Cay offers you the best vacation value in the Caribbean. Located on a private cay in the Caribbean Sea, our 53 room resort provides for an unforgettable vacation experience that is ideal for couples, families and adventure seekers.Here guests can dine at our on-site restaurant, unwind with a refreshing swim in the pool, enjoy water sports at our activity center and explore the historical sights, eateries, shops and entertainment located on the boardwalk just minutes away by private complimentary boat. A quaint, pristine beach overlooks Christiansted Harbor’s beautiful boats, which makes for perfect photos at sunset. As the only beach in downtown Christiansted, you will enjoy swimming and snorkeling the amazing undersea world surrounding the cay.Hotel on the Cay will provide bountiful sunshine, bright turquoise seas teeming with life, refreshing trade winds and a place to lay your head at the end of each memorable day. ... more   less 
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Also Known As:
On The Cay Christiansted
On The Cay Hotel
Hotel On The Cay St. Croix/Christiansted, U.S. Virgin Islands

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