My husband and I just stayed at the Hotel on the Cay for a long weekend over Labor Day weekend. Once we were in Christiansted (which is about a 30 minute drive from the airport), it was very easy to get to the ferry and to the hotel. The ferry picks up passengers on the pier in front of the white gazebo at the yellow Christiansted fort. The ferry driver will see you standing there and come pick you up. It is about a one minute trip from the pier to the cay. Once you arrive at the cay, it is a very short walk (about 1 minute) to the lobby. The staff was helpful, but we did have a few problems, which I will explain further below. However, although there were "problems" all of them were resolved.
We were first assigned to room 311, which faces the beautiful fort. However, after being in the room for about 20 minutes, the AC was not cooling down the room. We called down to the lobby, and the lady working said we could switch rooms, and she brought us up the key. We switched to room 303, where the AC worked much better. This room looks out to the east, so we were able to wake up to beautiful sunrises each morning. Of course, the curtains can be closed to block out the sunlight.
The rooms were basic, and in need of some updates. However, the beds were comfortable, and pretty much all we did in the room was sleep and shower, so I don't really care too much about what the furnishings looked like.
Our second problem was trying to figure out how to get coffee for the in-room coffee maker. When we first checked in, I asked about getting coffee, and was told that "they" are supposed to refresh it each day (I don't know who "they" are), but I could buy individual packets at the store on the cay if I needed some. The next morning I went down to the lobby and asked a new lady how to get coffee in the room. At first she started to say that RCI guests are required to buy coffee from the store, but then upon realizing that we were not RCI guests, she went into a back room and brought out 1 packet of coffee for each day we would be staying. There was no sugar or creamer provided. I did go to the store to ask if they had a small carton of milk or creamer, but all they had was a quart of milk..... not what I needed for a 4 day stay.
The grounds of this place are really in need of some upkeep. This could really be a beautiful place. The beach around the area is very nice, and provided some very nice snorkeling toward the northern end of the cay. The store is very convenient, and the restaurant on site had good food. We did have some problems at the restaurant, but since I have read other people's reviews and see that the restaurant is separately owned from the hotel, I will not write about those issues here. There is a pool at the hotel, but we never used it. I'm not even sure if it was clean or filled with water, because it is behind a gate, and we never bothered to look.
The last problem we had here was the inventory that you are required to do in your room when you check in. They give you a list of items that you should check to see if they are in your room, along with prices you will be charged if the items are missing at the end of your stay. When we did the inventory, we were missing an iron and a dish rag. I circled these items on my sheet and brought it down to the lobby. The receptionist said that she would bring up an iron the next day, but we never received the iron. I didn't need an iron though, so that wasn't the problem. I had to ask about it when we were checking out to be sure we didn't get charged for it. They did have the paperwork, and everything was fine, but it seems that they management could charge people for these "missing" items if they're not diligent about asking about them.
All in all, our stay here was pleasant. It was a perfect location for a quiet island vacation. I would definitely return, but hopefully the owners will get this place into better shape, to make it into the gorgeous resort that it could be.
- Official Description (provided by the hotel):
- Step into an atmosphere of casual elegance during your visit to our inviting private island retreat. If your idea of a Caribbean vacation includes unforgettable sunsets, white sand beaches and the simple phrase “no problem,” this is the place for you! Hotel on the Cay offers you the best vacation value in the Caribbean. Located on a private cay in the Caribbean Sea, our 53 room resort provides for an unforgettable vacation experience that is ideal for couples, families and adventure seekers.Here guests can dine at our on-site restaurant, unwind with a refreshing swim in the pool, enjoy water sports at our activity center and explore the historical sights, eateries, shops and entertainment located on the boardwalk just minutes away by private complimentary boat. A quaint, pristine beach overlooks Christiansted Harbor’s beautiful boats, which makes for perfect photos at sunset. As the only beach in downtown Christiansted, you will enjoy swimming and snorkeling the amazing undersea world surrounding the cay.Hotel on the Cay will provide bountiful sunshine, bright turquoise seas teeming with life, refreshing trade winds and a place to lay your head at the end of each memorable day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Travelocity, Odigeo and Tingo so you can book your Hotel on the Cay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- On The Cay Christiansted
- On The Cay Hotel
- Hotel On The Cay St. Croix/Christiansted, U.S. Virgin Islands