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Divi Carina Bay All Inclusive Beach Resort: Traveler Reviews

3.0 of 5
5025 Turner Hole, Christiansted 00820, St. Croix
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Divi Carina Bay All Inclusive Beach Resort
Ranked #4 of 16 hotels in Christiansted
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457 reviews from our community

Traveler rating
    160
    142
    77
    55
    23
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Families
101
 
Couples
169
 
Solo
14
 
Business
28
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Virginia Beach, Virginia
1 review
“Best resort on the island but SCUBA divers beware”
5 of 5 stars Reviewed November 21, 2012

By far the nicest resort on the island with the most amenities and possibly the best employees. They have everything except SCUBA diving at this resort. It's the only one on the windward side of the island which means the constant breeze keeps it more comfortable than the west end and inland locations and reduces the number of biting insects considerably. Sean at the water sports shack gives great snorkel tours and advice and will teach you SUP board, kayaking, etc. Scott and Curt at the bars will tailor make you the best cocktails/drinks or just ask them for a "frozen mango something" and they'll fill in the details. Wanda at the front desk was a wealth of friendly information about the island with a great sense of humor. If EC (not sure how to spell her name) stops by your dinner table make sure to ask about her phobia of the local island crabs. And ask Marlon in the restaurant about having to purchase a comforter when he moved to this island which has a much cooler climate (maybe it gets down to the mid 70's at night) than his home island. I also have to mention Edmond who was just an all around employee and Dave at the pizza shop who tailor makes gourmet pizzas. Delicious! For the employees who's names I didn't get, including the very friendly and professional housekeepers and wait staff I have only praise to give. There were times when they were slammed with customers and short staffed and service may have been slightly slower than the day before, but never to the level of unacceptable and who cares when you're on island time. SCUBA divers, don't believe the hype from the Cane Bay dive shop by the pool. All their actual SCUBA diving happens over a 45 minute drive away from this resort on the other side of the island which they fail to tell you until you tell them you are already certified. They'll take non-divers into the max 7-foot deep pool with SCUBA gear to try to interest them into spending more money on this sport but don't believe them when they tell you there's actual SCUBA diving at this place.

Room Tip: All the hotel rooms are basically the same. Some further from the pool/bar/restaurant/lobby some c...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Chris P about Divi Carina Bay All Inclusive Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacksonK, Asst. General Manager at Divi Carina Bay All Inclusive Beach Resort, responded to this review
November 29, 2012
Many thanks for the great review of your recent stay with us, here at the Divi Carina Bay Resort! We’re happy to see that you took the time out to cover virtually every aspect of the resort and took the time to bask in the glow of St. Croix!

As for the commentary on our staff, thanks a million! They’re a wonderful group of people to work alongside, and their main goal is to provide Superior Customer Service; and it would appear that they did a great job with you!

We’re sorry that your experience with Cane Bay Dive Shop proved to be less than endearing, and we took the initiative to discuss the matter with a company representative, who provided us with the following response….

“…Divi Carina Bay Resort is not advertised as a "dive" resort. Carina Bay offers a FREE Discover Scuba Trial in the pool through Cane Bay Dive Shop, for those who would like to try scuba diving. If you are interested in trying diving and then would like to set up a dive, Cane Bay Dive Shop arranges a time for you to dive The Wall along the north shore which St Croix is known for. The wall is rated as one of the top shore dives in the world. If you would like to try the PADI Discover scuba dive along the wall, the cost is $60 per person and we will help you with a taxi or driving directions.

If you are already certified prior to your visit to the resort you can set up dives as you choose and if you would like to get wet at the resort you may rent a tank and venture out in the shallow water at the resort. Cane Bay Dive Shop is located on the Carina Bay property as a courtesy to help you with any questions and help set up dive or snorkel excursions.”

…we once again apologize for the confusion therein, and truly hope that despite this incident, you were able to gather some fond memories of your St. Croix excursion, and that we’ll see you again in the near future.
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Denver, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“Our Honeymoon”
5 of 5 stars Reviewed November 17, 2012

Beautiful Resort for our Honeymoon. We spent 8 glorious days and it was fabulous. Thank you "KC" for making us feel welcome. Sarah, the reservationist was wonderful and so friendly. Thank you to Esmerelda for handling our reservations for everything we wanted to do. The massage on the beach was so relaxing.
Chris and Curt could not have been better bartenders and so friendly. We had a great time with them. Marlon....wow... so outgoing and fun.
We enjoyed every moment at your resort and could not have chosen a better honeymoon spot.
Our room view was breathtaking. The staff was wonderful.... The snorkeling was great and the coral reef was fantastic, especially to someone like me who had never snorkeled before.
Thank you again for a most memorable honeymoon and we cannot wait to return.
Kathy and Steve McKee

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask KSMcKee about Divi Carina Bay All Inclusive Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacksonK, Asst General Manager at Divi Carina Bay All Inclusive Beach Resort, responded to this review
November 18, 2012
Thank you!! We were all bowled-over by your review and truly appreciate the kind and truthful commentary rendered on our staff members!

Everyone here gets a kick outta’ Newlyweds, and each staff member mentioned recalls the two of you with huge smiles on their faces! Just to let you know, Marlon was the recipient of the 2012 Tommy Star Award for Restaurant Associate of the Year! The award was issued by the Virgin Islands Hotel Association and covers the entire territory.

We’re simply thrilled that you had a memorable stay while on St. Croix and we were happy to have been your host, thank you once again for acknowledging those members of our staff that stood-out, and we look forward to celebrating the 1st year Anniversary!
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Zanesville, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“OHIO”
4 of 5 stars Reviewed November 17, 2012

My mom, sister and I stayed here in the middle of oct. We had a great time! Everyone was REALLY NICE!! Sean was a Fabulous snorkel guide and is up for any outdoor activities. Scott was the Best bartender. He is a golfer too, so if you want to golf. (talk to Scott) Joy was very Helpful at the front desk.( Any questions ask her) We felt like it was our own private resort. We were there before the busy season. If you want busy and lots of people don't go when we went. The friendly atmosphere with the small amount of people was unbeatable tho. Would go back :)

Room Tip: we had ocean front 303 i think
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask hatter212477 about Divi Carina Bay All Inclusive Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacksonK, Asst General Manager at Divi Carina Bay All Inclusive Beach Resort, responded to this review
November 18, 2012
Thank you, thank you, and thank you! What a wonderful review! We're more than thrilled that you had such a great time with us during your stay with us at Carina Bay.

Each of the staff members mentioned by name recalled all of you vividly and send their greetings, and we’ll make sure that they’re acknowledged for their efforts in making your stay a memorable adventure. But most importantly; we're all just glad that you had a wonderful vacation experience and fond memories of your St. Croix vacation.

Thank you once again for the wonderful review and we'll be on the look-out for your return trip to St. Croix and the Divi Carina Bay All-Inclusive Resort!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwood, Indiana, United States
1 review
1 helpful vote 1 helpful vote
“Wonderful!”
5 of 5 stars Reviewed November 12, 2012

My husband and I just spent a week there for our five year anniversary and belated honeymoon, it was Wonderful! The staff was so friendly and helpful and really made our stay excellent. The room was great, food amazing and the beach beautiful. I can't say enough nice things about the staff, David, Rasheem and Celina were so fun to hang out with at the pizza place plus made some of the best pizza and drinks. David had some great advice of places to visit on the island and even took the time to get us a better map and marked the places. Rasheem always had a smile and has one of the best laughs I have heard, he made me always feel so happy and I ended up laughing till my sides hurt! Celina made amazing food and would stop to talk also and share some places or a funny story. Scott, Curt and Krys took great care of us also and would remember what we were drinking and took the time to answer all of our questions about the island, funny stories and great conversations. Everytime we passed any of the staff members they always had a smile, said hello and asked if we needed anything. Your manager EC was great! She was always walking around, talking to guest asking if she could help and took the time not only to get to know everyone but also share a laugh. We did take some time at the casino and this would be my only place for improvement, we found the staff at the cafe to be rude and in need of some better service training. The rest of the casino staff was polite, it was really just limited to the cafe. Thank you so much for a wonderful trip.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jill D about Divi Carina Bay All Inclusive Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacksonK, Assistant General Manager at Divi Carina Bay All Inclusive Beach Resort, responded to this review
November 14, 2012
Congratulations on having spent a seemingly WONDERFUL anniversary celebration during your stay on St. Croix, at the Divi Carina Bay Resort! Thank you for such a generous review of your stay with us!

All the staff members mentioned in your review recalled both of you vividly and sends their greetings, but most of all we're all just glad that you had a wonderful vacation experience and fond memories of your St. Croix excursion.

Thank you once again for the wonderful review and we'll be on the look-out for your return trip to St. Croix and the Divi Carina Bay All-Inclusive Resort!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Beautiful tropical paradise in need of some TLC”
3 of 5 stars Reviewed November 10, 2012 via mobile

Beautiful location. Buck Island is a must. It was by far the best snorkeling my husband and I have ever experienced. The onsite dive shop also offered transportation across the island to go dive the wall. It is a haul but the dive will be worth the drive. The furnishings are a bit dated but the room was comfortable with a balcony overlooking the beach. The resort is in need of repair. There is peeling paint and crumbling dry wall in many locations. Also closed bars and hot tubs. There are only a couple dining options at the resort so you may find yourself getting tired of the menu offerings. There were not many guests there and we were wondering how long the resort could continue to operate. If you want a first rate all inclusive head to St. Lucia or Jamacia

  • Stayed July 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Jade K about Divi Carina Bay All Inclusive Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacksonK, Asst. General Manager at Divi Carina Bay All Inclusive Beach Resort, responded to this review
November 14, 2012
Having reviewed your commentary on your stay with us during the month of July, we’d like to take this opportunity to thank you for notifying us of your observations four months later. As a resort dedicated to providing superior customer service we are continually striving to best serve our customers. When our efforts fail to meet expectations, it is important that the
matter to be brought to our attention so that it can be corrected as soon as possible.

This is the first opportunity that we’ve had, to hear of the issues that you faced while staying with us, and it’s unusual that for such severe conditions faced, that it wasn’t brought to our attention immediately. As you can tell from the wide range of reviews made during and after your stay that things have seemingly picked-up tremendously; but we nonetheless thank you for your observations.

We apologize for the inconvenience and frustration that you experienced while with us. Customer service is the most important issue that we in the Hospitality Industry are faced with, and one that we try to tackle to be best of our ability each day, and despite not being pleased with our resort, we do hope that the remainder of your stay on island was pleasant enough and that you’d consider returning to St. Croix in the near future.
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Additional Information about Divi Carina Bay All Inclusive Beach Resort

Also Known As:
Divi Carina Bay All Inclusive Beach Hotel Christiansted
Divi Carina Bay All Inclusive Beach Hotel
Divi Carina Bay Hotel
Divi Carina Bay All Inclusive Beach Resort St. Croix/Christiansted, U.S. Virgin Islands
Address: 5025 Turner Hole, Christiansted 00820, St. Croix
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. Croix > Christiansted
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotels in Christiansted
#3 Family Hotels in Christiansted
#4 On the Beach Hotels in Christiansted
#6 Romantic Hotels in Christiansted
Price Range: $$$$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Experience St Croix's only All Inclusive! The Divi Carina Bay All Inclusive Beach Resort and Casino is a lively retreat nestled on a secluded shore in the beautiful island of St. Croix. Modern beachfront guestrooms, poolside dining, hammocks by the shore, live entertainment; your home for Family, Food and Fun …- it’s All Included! ... more   less 
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