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“Just... OK. Hidden fees, lackluster beach, hot rooms.” 3 of 5 stars
Review of Sugar Beach Resort

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Sugar Beach Resort
3.0 of 5 Hotel   |   3245 Estate Golden Rock, Christiansted 00820, St. Croix   |  
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Ranked #3 of 16 Hotels in Christiansted
Dalton, Georgia, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Just... OK. Hidden fees, lackluster beach, hot rooms.”
3 of 5 stars Reviewed June 11, 2013

When me and my wife arrived on our first night we were disappointed and a little scared we'd made a bad decision on our honeymoon destination. The beach was grainy and harsh and the ocean had a lot of weeds on the shoreline. Swimming wasn't ideal, so we just kind of laid out. The only good thing was the view of Christiansted.

The neighborhood around the hotel was dilapidated, but we felt safe most of the time. There was some project housing across the street, but security was good.

But it didn't fit the pictures of St. Croix we had envisioned.

Thank goodness we got a rental car and got out of the hotel. St. Croix was wonderful once we moved out of out little corner of the island. The people were interesting and fun, the beaches were white and beautiful and the ocean was gorgeous on the easternmost and westernmost parts of the island.

The room itself was OK, but we had a hard time staying cool. There was one or two cockroaches, but we probably let those in. The room was pretty clean. The beds were so-so. There was a lot of hidden fees on A/C usage. We weren't charged anything (at least not yet), but we found a list of fees in the welcome guide buried under some brochures that we could have been charged. I think any and all fees should be upfront before you even book the room. I'd hate for a fee to hit my account when I'm not expecting one. Especially when there's no indication of how much you could be charged.

That said, it was cheaper than other hotels nearby — but you kind of got what you paid for. Eventually, we just starting spending most of our time away from the hotel and coming in only to sleep at nights. Which means you have to get a rental car to enjoy yourself. We used Avis and spent about $450 for the 14 days we were there. Not too bad, but it might be better to go with a more expensive hotel and save by not having a car.

The staff was OK too. Some were very friendly, others had an attitude with me for no reason. A maid knocked on our door to clean. I politely said we'd get out of her way as soon as possible and she rolled her eyes and left. Not sure what that was about. Another maid was quite friendly. Front desk staff was also hit or miss. Some seemed like a simple question was annoying. I asked for a taxi and the front desk man just stared at me for awhile like I'd said something offensive. But others were professional and friendly — even if they didn't have an answer they would tell me where I could get more information.

Would I visit St. Croix again? In a heartbeat. Would I stay at this hotel again? Maybe. But it might be worth paying more for something better on a different part of the island — closer to the east side or towards Frederiksted.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Sugar Beach Resort, responded to this review, June 14, 2013
Thank you for posting your comments about your recent visit to Sugar Beach. We are delighted to read that you enjoyed your time on St Croix. We do apologize that your stay at Sugar Beach was not everything you were hoping. We do rake the beach each and every morning, but you are right, it is a tough job to keep up with due to the tradewinds. Please be assured you will not be receiving any additional charges for A/C or for anything else. I am not 100% sure what guide you found in the room, but we will certainly check each room to make sure that is no longer in the rooms. We do think of ourselves as the ideal accommodations for the more ‘active’ traveler, who do like to go out and explore all the great things that St Croix has to offer, and then be able to come back to a ‘home’ base with full kitchens and comfortable, homey surroundings. We do hope we will be able to see you again on your next visit.
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132 reviews from our community

Traveler rating
    83
    26
    9
    8
    6
See reviews for
37
41
3
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
Brownsburg, Indiana
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 20, 2013

Our stay at Theatre on the Beach could not have been more perfect.....actually,yes,it could have been longer. The condo was spacious and CLEAN and the new shower in the master bath was perfect. Nice roomy condo with a stunning balcony. The beach in front is fine for swimming or snorkeling and we found lots of conch shells, lobster and fish.. Some seagrass but it was avoidable. Proximity to Christianstead was a plus and groceries nearby. Condo has everything you need to feel at home. Our second time in St Croix and we are making plans to go next year....and stay at the same condo. Leslie the owner is kind and responsive. Loved it!

Room Tip: Choose 215
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Sugar Beach Resort, responded to this review, May 22, 2013
We appreciate receiving your kind review. Your travel tips will no doubt come in handy to future visitors. We are so pleased that you found a particular unit that you like. Sugar Beach offers all different types of accommodations – studios, one bedrooms, two bedrooms and even four bedrooms, all just steps from the beach – so why not bring friends along on your next visit! We look forward to seeing you again next year.
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Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 28, 2013

Unit 315 is a nice condo with enough space located right on the beach. When we were home, we spent most of our time sitting in the gallery or balcony overlooking the beach. The staff were very friendly and our group of 4 women felt very welcome and safe throughout our vacation on St. Croix. The beach is perfect for children since there are no waves here. You can walk to grocery stores and restaurants from this complex or It is a short drive to town. We rented a car and explored a lot of this beautiful island. Buck Island, Rainbow Beach, Cane Bay, it was a wonderful vacation.

Room Tip: This is the largest condo in the complex with 4 bedrooms, 2 bathrooms and was as described by the ow...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Sugar Beach Resort, responded to this review, March 30, 2013
We are pleased to read that you had such a nice vacation at the Sugar Beach Resort. Thanks for sharing so many great travel tips with future visitors to the resort and for pointing out the resort IS perfect for families! We will share your compliments with the team, who work very hard to make sure our guests enjoy their time in St Croix.
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Boston
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 25, 2013

The Sugar Beach condos are not in the best part of town, but they are a great price because of it. You'll need a car or have to rely on taxis if you want to get into Christiansted proper. Our condo was clean and well-supplied with rental basics (soaps, kitchen cleaners, beach chairs, linens, etc), and we really enjoyed the view out to the reef. The master bedroom was great and had a good master bath with walk-in shower. The other bedroom was a bit stuffy if you closed the door, so folks just left the door open. The condo is designed with enough hallway doors for privacy.

Sugar Beach is in the middle of a long strip of condo developments along a beach. The sand isn't superfine (certainly not sugar), and the water has a lot of sea grass which they constantly rake off the beach itself, but the snorkeling out to the tire reef is fantastic! There's always a nice breeze on the porch and you can hear the surf at night. Blissful.

Across the street on the backside of the property is the projects. Stay respectful of their space and you shouldn't have a problem; Sugar Beach also has night watchmen who walk the beach. There are also bars on all the windows, but truly, they do not impair the beach experience.

There's a decent club house with a computer and a very nice pool area. We had a few meals out there and it was fun. Right next door is another condo which has the restaurant Breezes, a good place to eat. You can walk west along the shore (wear rock shoes) and end up at Estate Little Princess, a Nature Conservancy spot that's a delight to explore.

Christiansted is a 7 minute car ride away. There are a number of grocery stores nearby; ask at the desk for the better ones to go to, depending on what you want.

Room Tip: First floor condos have direct access to beach. 2nd and 2rd floor condos have better air circulatio...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Sugar Beach Resort, responded to this review, March 6, 2013
We are so pleased to hear that you had such a pleasant vacation and enjoyed your room. Thank you for noting that Sugar Beach Resort offers good value. Your travel tips will no doubt come in handy to future visitors! We certainly hope we have the pleasure of welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Georgia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 24, 2013

This cozy little set of apartments has a nice beach, with some hammocks, is calm and relaxing... and is close to town. They also have a swimming pool. There is convenient shopping nearby and lots of good places to eat there along the beach. If you want night life, it is a short drive to Christensted (- though if you want to be in the thick of it stay at one of the nice hotels (several) over there).

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Sugar Beach Resort, responded to this review, January 26, 2013
We are truly delighted to know that you enjoyed your stay with us. Thank you so much for posting your kind comments. We very much appreciate when our valued guests take time to leave reviews. We look forward to having you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ames, Iowa
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 2, 2013

We stayed a week at Unit #215, "Theatre on the Beach" in December 2012. We stayed with my 27 year old son and his wife. We all enjoy "chilling" and spent several days at the beach out front. Most days we had it to ourselves.

This condo was very nice. The new shower is beautiful and the master suite and the second bath are both nice. We did not use the bonus room, but it would have been great fun for kids. The condo would easily accommodate six people. My husband in a freak accident broke the shower door and the owner agreed to cover it - over $300. That was quite unexpectedly nice.

The kitchen is small but well equipped. The kayak is a lot of fun. The staff is accommodating and helpful, on an island time kind of schedule. We found the night security people to be very helpful. We came in late, the phone was answered promptly and he helped us bring in our luggage and refused a tip.

The beach is not the best, but there are beach chairs and towels if you want to go somewhere else. We found the beach at the Buccaneer and Taramindo to be great and chairs were very reasonable there.

The "Christmas winds" blew through the house the whole time and we never used the AC. This made snorkeling on the north side of the island choppy and difficult. Trips to Buck Island were cancelled a couple of days we were there.

Really enjoyed sailing with Bilinda. Golfing at the Buccaneer was great and they never charges as much as they quoted. We played with club rental for $160 total to 2 people. Well worth it!

Room Tip: Unit 215 has an updated master bath with an awesome shower.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MINNESOTA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2012

We were there Thanksgiving week 2012. It was very quiet and we nearly had the beach and pool to ourselves most days. The views are spectacular. The unit has everything you need, even the little things like aluminum foil, saran wrap, or laundry detergent, when you only need alittle bit. My husband loved watching football on the big screen TV. The employees at the condo are all very friendly. We really enjoyed our stay at Theater on the Beach and hope to be back again sometime soon. We enjoyed golfing especially at Carambola golf course and seeing the huge iguana and our snorkel trip to Buck Island. It was very close to be able to run into town for shopping or eating at the Waterfront restaurants.

Room Tip: My husband loved the big TV for watching football at the unit, Theater on the Beach, and we loved th...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sugar Beach Resort

Address: 3245 Estate Golden Rock, Christiansted 00820, St. Croix
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Croix > Christiansted
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Christiansted
#3 Romantic Hotel in Christiansted
#3 On the Beach Hotel in Christiansted
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sugar Beach Resort 3*
Number of rooms: 46
Official Description (provided by the hotel):
Sugar Beach is a condominium resort on St. Croix, USIV with studio, one, two, three and four bedroom units - all directly on the beach! We welcome you to stay in your own private condo - complete with balconies, fans, air conditioning, beautiful furnishings, and your very own kitchen. The resort also offers complementary WiFi in all condos, 2 tennis courts, hammocks and lounge chairs on the beach plus kayaks and Zayaks (glass bottom snorkel sleds). Sugar Beach is ideal for Active Travelers looking for accommodations in the middle of the action with a "home" base to come back to at the end of the day. The choices of island activities are endless - days can be filled with diving and snorkeling, kayaking, nature hiking, horseback riding, golfing, sailing, jeep tours through the rain forest and so much more. ... more   less 
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Also Known As:
Sugar Beach Condominiums Hotel St. Croix
Sugar Beach Resort St. Croix/Christiansted, U.S. Virgin Islands

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