While in St Croix, the only thing my niece wanted to do was go horse back riding. There are two places to choose from: Paul and Jills, or Equus. We decided to go with Paul & Jill's because of the reviews. We called to set up a time to go, and Jill answered. Boy was she peeved that we ere bothering her!!!!!!She told us how inconvenient it was that we wanted to ride and then we lost the call. When we called back to ask about a different day, Paul answered. When we said we had just called and relayed the conversation, he started yelling at Jill about not passing up the business. She got on the phone and went on and on about she had to buy dog food and run errands, but if she didn't accept our business her husband would be really mad and not give her the money she needed to run her errands, so even though it was inconvenient she would schedule our ride. We told her we had changed our minds and hung up. She actually called us back and started begging us to come and ride or she would get yelled at by her husband for losing he income!!!!! Seriously?!??!?!?!
We ended up calling Equus and scheduling our ride and it was FANTASTIC. The ladies who led it were great, the customer skills were awesome and I would recommend Equus over Paul & Jill's emphatically. I work in customer service, and I know bad service - it is Paul & Jill's!!!