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“Amazing Customer Service” 5 of 5 stars
Review of Renaissance St. Croix Carambola Beach Resort & Spa

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Renaissance St. Croix Carambola Beach Resort & Spa
4.0 of 5 Resort   |   PO Box 3031- Kings Hill, 00851, St. Croix   |  
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Ranked #3 of 18 Hotels in St. Croix
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Amazing Customer Service”
5 of 5 stars Reviewed August 27, 2014

My husband and I stayed here for a week during our honeymoon. This place made it one of the most relaxing and beautiful weeks of our lives. Vedan, the manager, was incredibly friendly and thoughtful. Upon finding out that it was our honeymoon, he sent us a special food platter accompanied with a handwritten note of congratulations. Our room was beautiful, we loved having the screened in porch looking out at the beach and ocean. Every morning we ate breakfast there watching the hummingbirds flit around. There were Mocko Jumbie dancers that were fantastic fun as lots of people came out to see them and it was quite a party on Friday night. The staff at the resort really made our trip extra special from Vedan, the manager, to the cleaners, to the barkeep, Jamie. We can't recommend this place enough and hope to return very soon!

Room Tip: Definitely go for a room that overlooks the beach, it is worth the extra cost. You might have a bett...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review, September 8, 2014
Hello and thank you so much for taking the time to write a review on your stay with us last April. We love hearing such nice compliments about our team. They absolutely enjoy going above and beyond to make our guests stay memorable. Glad to hear you enjoyed the Friday night party...as many times as I've seen the Mocko Jumbies perform, I still get such a kick out them and love how well they get our guests involved.
I hope we can count on you to visit again!

Best regards,
Nancy W
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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564 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 23, 2014

This hotel was very quiet and beautiful. I would definitely recommend it for a couple looking for a relaxing honeymoon spot. Every room is spacious and feels sort of like you're in a tree house! The rooms also have a fenced in porch that is a nice feature. It seems to be an older facility but is well maintained and has nicely updated features. The GM greeted us upon arrival, talked to us about the resort and made suggestions while answering any questions that we had. Beach and pool are great, the ocean isn't great for swimming right at the resort though. The water is choppy and there are rocks/reef right there. The food and drinks were great (a little high on the prices), and the staff was very friendly. Tuesday is movie night out by the pool which was fun!

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review, September 4, 2014
Hello and thank you for taking the time to write a review. Sounds like you had a great time and enjoyed the hospitality of our warm staff. Movie night out by the pool, was a recent addition to our program. Please come back to visit us again.
Warm regards,
Nancy W.
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 22, 2014

Renaissance is a nice hotel but it is very secluded and far from everything. We did not rent a car so taxi rides to restaurant were costly. The food on the resort never changes except on Friday for buffet. The hotel service is ok but we were told everything is on island time.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review, September 4, 2014
Thanks so much for your nice review...it was short and sweet, but said it all! We're always very happy to get good feedback from our guests. We hope you will consider another visit in the future!

Warm regards,
Nancy W
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 22, 2014

Peaceful, beautiful, and tranquil! Wonderful rooms with full kitchen. We had an ocean front room with a wonderful view of the beach. It is out of the way so I advise to rent a car. We took daily adventure trips - all within 1/2 hour. The service was exceptional, friendly staff, scuba/snorkel shop, great pool, beach, and the restaurant was excellent. We will be back!

Room Tip: Ask for an ocean front room
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review, August 27, 2014
Thank you so much for your review. Glad to hear you rented a car and had a chance to sample our local restaurants and sights. We hope you will choose to visit us again!

Warm regards,

Nancy W
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 21, 2014

Quiet, tranquil, and a beach that is one of the most peaceful places on earth. The rooms are beautiful and spacious, all very up to date. The pool is large and sparkling clean, with a restaurant that hosts a wonderful buffet. It is a bit out of the way, but that's exactly what I was looking for.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review, August 22, 2014
Thank you for your description as the 'most peaceful place on earth'...that's quite a compliment and so happy you found our beautiful lush environment such a perfect fit. No hustle and bustle here! Thanks again for the lovely review and please visit us again when your batteries need recharging!

Warm regards,
Nancy W.
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almaty, Kazakhstan
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 20, 2014

Excellent stay at the Renaissance after spending few days at the Hotel Caravelle in Christiansted. The Renaissance is clean, nice, pleasant, and quiet with the best looking and spacious rooms on that side of the island. My only gripe about the resort is that it is separated from most other attractions and towns -so transportation is a must if you have the desire to see anything outside of the resort.

Room Tip: Not a bad room on the resort.
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review, August 22, 2014
Hi Toby,
Thanks for your review...you're right we are located on the North shore of the island so it is best to rent a car to explore the island and have the option of going into historic Christiansted for some additional shopping and dining options. Very happy to hear you loved our guest rooms which are really studio suites. I hope you will visit again!

Best regards,

Nancy W.
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 17, 2014

If you are looking for a tranquil place to relax away from the crowds, Carambola Beach Resort is the hotel you want to choose. Spacious, cool rooms offer all amenities to make you stay enjoyable. A big pool area, the beautiful beach and a breath taking landscape easily convince the visitor to spend most of their time outside. Unlike many other hotels, the resort doesn't fill the air with music; instead it invites local musicians to perform during diner time. An on-site scuba-diving school helps you get your certificate in a week. Finally, nothing can top the experience of having your award-winning meals on the big terrasse with view on the beach. The staff is very attentive and friendly. Everything was to my highest satisfaction.

Room Tip: Houses 1 to 6 are the best ones because they are closer to the oceanfront and are not hidden in fore...
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review, August 22, 2014
Thanks for taking the time to write a review of your recent stay. We really do value our guests feedback.
Happy you found your room cool and well appointed. Sounds like you stayed in a Deluxe Ocean View room. Next time you might consider trying a Deluxe Beachfront room. It's the same room, just closer to the beach, so you walk out your door and you're right on the beach. Either way, we hope you will come back and visit us again!

Warm regards,
Nancy W.
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance St. Croix Carambola Beach Resort & Spa

Address: PO Box 3031- Kings Hill, 00851, St. Croix
Location: Caribbean > U.S. Virgin Islands > St. Croix
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in St. Croix
#3 On the Beach Hotel in St. Croix
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Renaissance St. Croix Carambola Beach Resort & Spa 4*
Number of rooms: 150
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Also Known As:
Renaissance St. Croix Carambola Beach Hotel St. Croix
Renaissance St. Croix Carambola Beach Resort And Spa
Carambola Beach Hotel
Carambola Beach Resort
Renaissance St. Croix Carambola Beach Resort & Spa U.S. Virgin Islands

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