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“Stay over Christmas” 4 of 5 stars
Review of Renaissance St. Croix Carambola Beach Resort & Spa

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Renaissance St. Croix Carambola Beach Resort & Spa
4.0 of 5 Resort   |   PO Box 3031- Kings Hill, 00851, St. Croix   |  
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Ranked #3 of 18 Hotels in St. Croix
Certificate of Excellence 2014
Philadelphia, Pennsylvania
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
“Stay over Christmas”
4 of 5 stars Reviewed January 15, 2013

My other half and I stayed here for a week over Xmas - arriving Xmas Eve and leaving 29/12. We had read the reviews previously and to be honest, did not know what to expect as not all of them were glowing to say the least. To our delight, we were upgraded to a sea facing room, the room was spacious, clean and pretty gorgeous. Wonderful walk in shower, coffee making facilities and huge bed which I almost disappeared in!

The facilities were great for what we needed, we hired a car which I think is a must as the place is pretty remote ( hardly any kids either) , and just used the hotel for relaxing.

My only gripe - the service in the bar and restaurants took forever - so we ended up
bypassing the waitresses and ordering straight from the bar. Needs must when one is thirsty.

All in all - a pretty fabulous time.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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645 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 11, 2013

This place is beautiful! The rooms were so well done and spacious and clean. We did not see any bugs in our room! Contrary to what people have said in some of these reviews. Look it's on the foot of a rainforest! The Mongoose are cool to watch run around as well as the geckos!
The issue we had was the Lack of amenities. The tennis court had no balls. The lotion was put in our room half full. The good in the restaurants took forever! It was good and expensive but wow how long does a sandwich take?!?! Then the brown sugar for the oatmeal which turned out to be brown ants! Yeah not one of our better memories!
The hike was great but it's dangerous! Without a doubt! If you slip at all it's down the hill you go! That being said its worth the risk to see the tide pools. The ocean and beach were great! The taxis are the biggest rip off!
Be smart rent a car! It's a nice place with nice people but its less than perfect.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
81 reviews 81 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 2, 2013

I have stayed at Carambola on three of my four trips to St. Croix. First I love this sleepy island, and have since my first trip...paid for by my company. Subsequent visits find gracious and helpful staff, all be them somewhat elusive when working via a friend who is an "owner" of the early timeshare offerings. You certainly need a rental car, but navigating the island is fun and you can find a lot of amazing things to see and do all over St. Croix. It's been over a year and a half since my last trip...and this girl can't wait to go back. PS-I have come here for work as well as pleasure and have stayed solo and never had an issue.

Room Tip: Just be sure you ask for a renovated room... They may all now be complete, but you don't want a...
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 2, 2013

The Carambola grounds are beautiful and the beach nice with sunny and shady areas. However, if you are squeamish, this is not the place for you. We rented two rooms which were in different buildings. Although they were the same price one had a great ocean view and the other a view mostly of other buildings. While the rooms were renovated, there were ants and cockroaches in both rooms. The rooms were not ready for visitors. No safe, no hot water, refrigerator not plugged in and the dishwasher fell out when we tried to open it. We called about the hot water which the hotel engineered fixed with a special tool. We never did get a safe. We tried to ignore the bug sightings but where there is one cockroach there are plenty more. The cleaning staff does a good but inconsistent job. We ran out of toilet paper on one occasion.

Beach towels are always in short supply. Beach chairs are often taken by people just visiting the beach for the day so you may need to drag one down the length of the beach. The swimmable beach is nice but small.

Yes, the food at the restaurant (we only ate there for lunch) is okay, but very very expensive and the service is slow. If you shop at a supermarket you could make your own, but this is a vacation so we typically eat out.

We found the staff to be friendly and nice. There were two surly employees, a young woman who handed out towels at the pool and one of the bartenders. The two of them seemed to enjoy complaining to one another.

You will need to rent a car and drive-daunting since you need to drive on the left side on very dark and curving roads at night. Christenstaad - about 30 minutes away- has many fine restaurants-most pricey. Streets are deserted at night and there is little police presence so go with a group.

So if you want a pretty setting with a nice swimmable beach and large pool and you can ignore the bugs etc then you might want to go. I couldn't recommend the place to friends without all the warnings. Some would freak out at the bugs, driving, prices and remoteness.

Room Tip: You never know what you will get.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yakima, WA
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 2, 2013

Our stay at the Renaissance St. Croix Carambola Beach Resort & Spa was most relaxing and enjoyable. The setting is quite secluded and yet not isolated (however, you will need a rental car to get around). The staff members were very welcoming upon arrival and during our stay. The setting is lush and tropical but without being "touristy". Our room was large, comfortable and well appointed with an ocean view, which is highly recommended. The resort accommodations enhanced the enjoyment of our stay, especially the bar with its outdoor dining option. It was also easy to spend the day at the swimming pool lounging, reading and enjoying a favorite libation or two. A variety of recreational opportunities are offered as well. All in all, I would give it high marks for a fun and relaxing vacation on a lovely Caribbean island.

Room Tip: Choose a room with an ocean view. It is well worth the modest additional cost.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, Maryland
Top Contributor
105 reviews 105 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 30, 2012

This property has a lot of potential. There were things we loved about it and a few things we found wanting. First of all the rooms -- they were great and a perfect set up for a family of four. Large, L-shaped room with a lanai for sitting or drying clothes. The bathrooms had extra large sink area/changing area with a separate shower and toilet area. Very comfortable and very clean. We had a kitchenette in our room (microwave, fridge and sink), two TVs in our room, large king and sofa bed and roll away bed and felt very comfortable. Again, perfect for our family.
The pool was a nice pool -- not fancy with a water slide or anything like that -- but very nice.
The beach was wonderful! My son and I swam to the "wall" where the reef ends and the ocean wall drops -- which is only about 50 yards and very do-able. The snorkeling was terrific, the water warm and it was really fun to swim the wall.
The things that we found disappointing were these few things: the hot tub was either burning (and I mean burning) hot or too cool and the staff really seemed to have a problem keeping up with laundry. We had to wait 2 hours to get pool towels (we went Christmas week and I think they didn't quite know how to handle the influx of people). And, the service was a bit island-ish (long wait for food service, etc.) We didn't get replenishment of shampoo and conditioners one day so we had to call for it -- when it finally came, we were gone. The dinner buffet was a disappointment as we had a 8:00 reservation and they had run out of most of the good stuff. (Again, not well prepared for influx of people). Also, we twice made reservations for dinner only to find that no one really "took" our reservations -- it wasn't a problem, though, they had room! Not a lot to do on property other than snorkel, beach and pool (unless you scuba dive) but that was also a positive. It was VERY relaxing. I did get a great massage from the spa and used the exercise room nearly every day. It is away (gratefully) from the maddening crowds. And, the view is one of the prettiest there is. One night we sat with our friends just looking at the stars against the beautiful waves and palm trees. When I say the property has potential, I think if they added a poolside bar and had some waterside activities (kayaking? Volleyball ? ) it would be a desired improvement. This is not a luxury resort -- but a really lovely resort where you don't have to dress up or have to deal with a crush of people. The food at the bar and restaurant is fine -- not great -- although my kids loved the fish tacos and smoothies. BTW, Mark L. at the bar is a real go-to person. He tries very hard to make sure guests get what they need and goes out of his way to make it a lovely experience. (I don't drink alcohol so I'm talking about the general service.) It was good to eat away from the resort at least for a few nights. Christiansted is a curvy 30 in away and Cane Bad (only 5 minutes away) has a few nice restaurants. Eat at Cane Bay was really delicious. We would definitely recommend this hotel and really enjoyed our vacation -- despite the minor disappointments -- we would go back in a heartbeat and thought it was lovely.

Room Tip: We were on the east side of the resort and loved our room. Very roomy and peaceful in general. Try...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kentucky
Top Contributor
137 reviews 137 reviews
82 hotel reviews
Reviews in 71 cities Reviews in 71 cities
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed December 23, 2012

Sometime the experience is more than about the property. A friend of mine was going on his honeymoon and my wedding gift to them was to pay for the room and taxes for their stay at this resort. I am a platinum elite member and have done this same thing for previous friends as gifts at other Marriott properties. My experience with the management and staff at this hotel has been a lesson in incompetence and frustration. In prperation for the stay 2 weeks in advance I faxed the neccessay form to the hotel. I called an hour later and was told everything was in order. After a few days I had not received a confimation of any sort so I called again. This time I was told nothing was on filr or received. Went through this process again with the same results. Finally I emailed the forms in and actually got a confirmation that everything was set. Today my friend calls me after checking out and tells me they charged the room to his credit card. I call the hotel and I am told the managers are on rounds and there is no one who can help me. it is not over yet but this is where I am now with this but just with this experience I will never stay or recommend this resort to anyone.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance St. Croix Carambola Beach Resort & Spa

Address: PO Box 3031- Kings Hill, 00851, St. Croix
Location: Caribbean > U.S. Virgin Islands > St. Croix
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in St. Croix
#3 Top resorts Hotel in St. Croix
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Renaissance St. Croix Carambola Beach Resort & Spa 4*
Number of rooms: 150
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Also Known As:
Renaissance St. Croix Carambola Beach Hotel St. Croix
Renaissance St. Croix Carambola Beach Resort And Spa
Carambola Beach Hotel
Carambola Beach Resort
Renaissance St. Croix Carambola Beach Resort & Spa U.S. Virgin Islands

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