Many of the staff we encountered throughout our one week stay were not overly friendly(some were rude), nor desiring to serve to serve basic requests. They were rarely proactive in identifying needs, and we saw very few smiles, illustrating what appeared to be a discontentment in their job . When calling the front desk or concierge during normal hours, rarely did they pick up their phone, to the extent that we had to call back numerous times. We honestly felt like it was an imposition to ask most people for anything, despite spending $13,000 for the week to stay in a 3-bedroom oceanfront suite. The manager did reach out several days into our trip and send a bottle of wine to the room, which was nice, but on the whole, the resort in our opinion needs to do an overhaul on the staff and remove those who are negative and not embracing the goal of providing a 5 star experience. I would rate this resort between a 2 and 3 on a 5-point scale, only because the Accommodations were nicely appointed with comfortable beds, great kitchen and living room, L'Occitaine products. Housekeeping was also excellent. Without these things, I would rate the hotel even lower.
- Official Description (provided by the hotel):
- Anchoring the sweeping arc of the world-famous Grace Bay Beach in the Turks & Caicos Islands, Seven Stars Resort blends island hospitality with luxurious all-suite accommodations and world-class amenities. Expansive accommodations range from junior to five-bedroom suites and feature high-end furnishings and finishes, full kitchens or kitchenettes, wrap-around balconies and over-sized marble bathrooms with soaking tubs, terry bathrobes and L’Occitane amenities. Island-inspired cuisine is served in three dining venues. Ideal for couples and families, the oceanfront palm-lined resort features a pool terrace with cabanas, tennis, complimentary water-sports, kids program, spa, fitness center, and nearby championship golf. ... more less
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- Also Known As:
- Seven Stars Hotel Providenciales
- 7 Stars Resort
- Seven Stars Providenciales
- Seven Stars Resort Turks And Caicos/Providenciales