We booked our room here since it was Christmas week and almost all other places in Grace Bay were booked already. We are a family of four so we figured a two bedroom Condo/apt will do nicley. We paid premium for the beachfront on the first floor, thinking this is a beachfront where you can hear gentle waves and have a terrace looking at the ocean. Once we got to our room, we found out you can hardly see the ocean and we were way away from the water, so I don't know why the charge extra for that?
By reading other reviews I knew I had to drive there on a rocky, unpaved road, so that was not a suprise to me.This place has been portrayed online like a private secluded sanctuary, which is completey misleading. The resturant was just a bunch of plastic chairs and two emplolyees. The first day we ordered from the limited selection of food they had on the menu .Everything was below average quality and high priced. As for the 16 miles of white sandy beach with a gentle breeze they claim to have,in actuality, for whatever reason this resort ONLY was VERY windy, cold, and the sand was completely covered with seaweed. They had a few permanent beach umberellas and 3 working chairs. This place may be near the 3rd best reef in the world or national forest as they call it, but it won't do you any good because you need a boat to get there, as well as scuba gear to see the reef. We drove everyday to Grace Bay and stayed on the beach there since it wasn't windy at all and was much cleaner and the water was warmer.
As for the room, I think they gave us the worst unit in the complex. The washer and dryer was not working and the main drain in the kitchen sink was clogged so we were not able to wash any dishes. Also, because of that the dishwasher was backing up and the water was leaking on the kitchen floor. We had no mop, broom or garbage can in the room. They fixed the sink 2 days later, and since it was the holidays and I can understand that. However, the appliances and the rooms were all worn out and the whole condo was in a bad shape. The washer was never fixed, so no laudry for us during that week, and the last 2 days we could not use the sink, since the fauset just FELL OFF.Also the SAFE inside the room had no lock, so I had to carry my passport and anything of the value with me, every where we went. During our entire stay we did not use any of the facilities including the hot tub, since it was mostly either cold, or broken during the last three days of our visit. I have attached some photos.
As for the service, God forbid you ask for towels from the front desk. Lisa (I think the manager there) will give you a whole song and dance about water conservation and nature, which I am not used to hear from a place that I pay for to stay. By the way she knew that our washer and dryer was not working, so who was she preaching to? Anyway I am not mad, I am glad it is over.
I have nothing positive to say about this place, and it is not nice, the way they have this place advertized all over the net. This is not a RESORT or A HOTEL. It is an apartment that belongs to some one, who is just making money of us.
Save you money and go Grace Bay.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am very sorry to hear you did not have a pleasant experience at Northwest Point. We appreciate all feedback from guests so we can be sure to upgrade, fix and renovate any condo on our property that is not in great shape. The unit you stayed in has since been removed from our rental program and will not be rented until upgrades and renovations have been completed to bring this condo up the same standard as all our other condos on our property. We hope that the state of this one condo will not jeopardize and bring down the reputation of all other 48 beautifully furnished condos at Northwest Point which our condo owners take immense pride in. We are always more than happy to move our guests to an alternative condo if they are not happy with the condo they have rented as it is our goal to make sure each and every guest is satisfied with their stay. All our oceanfront condos are situated no further than 40 ft. from our beach with unobstructed views of the ocean. We have had many compliments on our restaurant which was made up off brand new furnishings and renovated right before our season started. We do not own any plastic chairs in our restaurant. December is a windy month for the whole island of Turks and Caicos with an average of 13 knots of wind. Depending on the wind direction this affects different sides of the island. Due to the nature of our location (right on the point) we have the advantage of utilizing both sides of the island having access to Malcom’s beach just around the corner. We apologize for the limited access of beach chairs and beach umbrellas during the season and have taken your comments to our board which has been approved for building more beach umbrellas and putting out brand new beach chairs for our guests to enjoy. We have great unspoiled coral reefs right off the shore which are unfortunately not marked with buoys however our staffs are always willing to show guests the designated snorkeling areas. Once again I am very disappointed by the state of the condo that was rented out to you and your family during the season and by no means acceptable, this condo will not be rented to any future guests until renovations have been completed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.