The Windsong is top notch in almost every way. My wife and three sons (aged 12, 10 and 8) stayed in room 224S (a 2 bedroom oceanfront suite) from March 31 through April 4 and we had an absolutely wonderful time. We picked the Windsong because we've experienced Caribbean vacations where the hotel had good snorkeling just off its beach (in St. Thomas and in Bermuda), and after having done some research, we learned that the Windsong's beach is just off a reef (Bight Reef). The reef is between the Windsong and the Coral Gardens (next door), which essentially almost makes it the Windsong's private reef. And it is truly outstanding - I wouldn't be surprised if I was told that it was the best hotel snorkeling in the entire Caribbean. While the bulk of the reef is roped off so that people don't swim right over the heart of it and accidentally kill the coral, it's of a manageable size and you can easily snorkel around it (and you do still have access to a good bit of coral reef), seeing a vast array of different types of fish - large numbers of parrotfish, different types of snappers, wrasses, tangs, and much more! We saw sea turtles swimming in the sea grass to the left of the reef, a number of lionfish lurking, a few barracuda hanging around, a couple of small eels, a lobster, and even a sea horse. Just awesome. The one quibble is that the snorkel gear you rent from the Sail Provo shop on the Windsong property (for $10/day) isn't of great quality. But one tip I learned that helped a great deal is that if you want to keep your goggles defogged, use Johnson's baby shampoo on the inside of the lenses.
But I didn't even get to the room, or the service.
The 2 bedroom suite was spec-tac-u-lar. I think it actually is the 1900 square feet advertised on the Windsong website and everything is really nice and quite new. Marble floors, high end appliances, kitchen equipped with everything you'd need, washer/dryer in your suite (with a little bit of complementary detergent), large bathrooms with a great shower area, comfy beds, and very nice furniture throughout (including on the unbelievable ocean front deck). The living room was on a corner and had glass doors on two walls which allowed you to enjoy breathtaking beach views. The owner of the suite had a few games in the room, which was a nice touch (and you can also borrow board games and books from the front desk which is nice too). In any case, this was a room you *want* to actually spend some time in.
The service was excellent. Anything you need, just ask and a member of the staff will cheerfully assist. A shout-out to Charles - the fellow who looks after guests on the beach - as he's simply outstanding. Continental breakfast is included and it's really very good - and the "non-continental" add-ons (like mini-pancakes, waffles, or two eggs) are very reasonably priced (the only reasonably priced thing in all of Turks and Caicos!) - only $3 apiece. The staff at Jojo's (the pool-side / beach front restaurant) is very friendly and took good care of us. And you can eat in the restaurant area, by the pool, or in one of the tables overlooking the beach (which is as nice as it sounds). The lunch and dinner menu has a decent selection, and the food quality outside of breakfast is good (but not great). (If you have an oceanfront room, you should definitely have at least one meal on your amazing deck)
As for the grounds, they're not too extensive but they're very nice and very well maintained. The pool was rather quiet - most of the time we used it we either had it to ourselves or there was another family or two in the pool (and we were there the week before Easter which is a busy time). A tip - if you have kids bring some inflatable rafts to T&C with you. We bought a few inflatable tire-shaped floats from the nearby Graceway supermarket (a very nice supermarket) and the kids had a blast splashing around and playing (even roughhousing) with them in the pool. The pool has an attached hot tub (separated by a wall from the pool) and is steps from the beach, which as I noted earlier is amazing with that classic Caribbean white sand and the lovely turquoise waters. Kayak use is complementary (and two life vests are complimentary as well - additional vests are $5 each). If you want to take a banana boat ride or anything else, you can just ask at the Sail Provo shop and they'll be happy to call someone over for you. The local Snuba business (mix of snorkeling and scuba diving - we really enjoyed it) is run off of the Coral Gardens beach next door as it takes advantage of the proximity to the reef.
Finally, a few comments on the area around the hotel. This was our first trip to Turks and Caicos and we understand why it's so highly reviewed (even if it’s the most expensive place we’ve ever vacationed, and we’ve been on some pretty decent vacations). It's simply beautiful, and while I saw some people lamenting how much more developed it is than it used to be, it's far from over-developed. Each hotel feels like it's pretty stand-alone. The good news - it's not at all over-crowded. The down-side (if you'll call it that) - there isn't too much in walking distance. The Coral Gardens next door has a good Tex-Mex restaurant in it (the Somewhere Cafe) but other than that you're going to need a car or a taxi. All taxis on T&C are vans and they charge by the person, so with our family of 5 I decided to rent a car after the first day and I was very happy I did. (although driving on the left side of the road takes some getting used to if you're American!) The Beaches mega-resort is two hotels away to the right, and it's a 10 minute walk to get there. The supermarket is only a couple of minutes drive away (I had to pay $10 each way for a cab) or a 20 minute walk (that I wouldn't recommend), and it actually has some quite reasonably priced prepared meals you can buy. We didn't take advantage of that but it would have saved a decent chunk of change and I wish I'd done it the night we ate on our deck... The downtown Grace Bay area is about a 10 minute drive away.
We walked around the Beaches resort one day and it felt a bit like being at Disney. It's the polar opposite of the Windsong experience. The grounds there were pretty great, there were tons of dining options, and even an on-site water park, but we wouldn't have traded for anything. If you're looking for a spectacular beach-front Caribbean experience that is intimate yet still a lot of fun (assuming you're happy with sun, sand, a pool, and outstanding snorkeling), the Windsong is sure to please.
Oceanfront means truly oceanfront! And it seems most of the suites have corner views of the beach.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.