My husband and I selected The Palms for our honeymoon. I'm going to write a rather lengthy review of the pros and the cons since I used the reviews on TripAdvisor to help determine where we stayed for our trip.
Pros: This hotel was on the cover of Conde Nast Traveller's Feb 2006 issue and looked simply amazing. We were excited about our trip since it's a fairly new resort, Delano Hotel Type decor in Miami though it looked like it didn't have the attitude. We were luckily upgraded to a beautiful penthouse guestroom in Building 1 that had an amazing wraparound deck that had a dining table, lounge chair and ottoman and a comfy terry cloth covered bed with pillows. All overlooking the ocean and pool area. We felt like we were in paradise. Our package had continental breakfast included with our package so we enjoyed room service on our deck each and every morning. The Aqua Di Parma toiletries were large sized and really luxurious. Other Pros: Extensive, well equipped gym and we like to work out everyday. The most incredible Spa experience I ever had. The photo on Conde Nast Traveler is actually the spa waiting area - it is heavenly. I had 3 massages over the course of the week. Ask for Rosanna, Madeleine or Consuelo. Each one gave me one of the best massages I've ever had and I get them frequently in many cities when I am on business travel. We went scuba diving one day with Big Blue which was great, went snorkeling at the Coral Reef area that is a 15 minute walk down the beach 2x during our stay and the rest - we lounged on the deck chairs overlooking the beach. We loved the Plunge Restaurant for lunch and ate there almost everyday (the Grilled Grouper Salad was a favorite of ours) and ate at the Parallel 23 Restaurant every other night of our 8 day stay - the Crab Cakes and the Mahi Mahi or Lobster were favorites of ours. We found that some restaurants are less expensive though the food quality and gourmet factor was the best at Parallel 23. Yes, it's one of the priciest but we felt it was worth it. Other restaurants we went to: Coco's Bistro which was quaint, Coyaba which was expensive and a nice treat and Hemingways' which I heard about alot on other reviews but to me - it actually seemed like a Chili's restaurant.
Cons: The service is very spotty - sometimes you get all the utensils and coffee mugs in your room service order and sometimes things are missing. re: the minibar which we actually ate and drank out of alot - when we arrived, it was only 1/2 stocked so I made a point to let them know so they wouldn't charge us and when I had to call to have them restock it the next day, the person restocked it but still had things missing. Each time we ate or drank things out of the minibar, we'd have to call someone after not seeing the customary minibar restocker for a day to restock it. We were on the 5th floor of building 1 and the elevator went out twice during our stay. Not only was it sort of annoying sometimes though I thought what about the room service staff and housekeeping staff not having use of an elevator! Also - be sure and bring mosquito repellant. I always travel with it when I travel to warm destinations and for those of you that do tend to get bites, on warm nights, they are around. Another con is the local staff. On one occasion my husband asked how to get AAA batteries for his radio and they said "we don't have any way to get them for you". And I personally asked for a pen from the front desk agent after I got my daily NYTimes synopsis and she told me "We don't have any pens". How can a front desk agent not have any pens? When guests have to sign off on their bills all day long. I felt that the staff had the attitude of saying no to guests b/c they just didn't feel up to getting something for them or doing some research for them. Another agent went in the back and got out a large supply of pens. The staff needs to be trained to not say no or we can't do that and instead "let me find out for you".
Another helpful tip for those of you that are staying longer - You can get additional snacks during your stay at the wine and snacks store on site or take a short cab ride to the IGA supermarket where we stocked up on goodies and also bought some books and magazines to read at the Iguana bookstore across the way.
All in all - we may go back to the Palms b/c we loved our room, the beach and the restaurants though if our next trip to Turks and Caicos takes us there after the Mandalay Bay or Ritz Carlton is built there - we may try those out instead in case the service may be better.
- Official Description (provided by the hotel):
- Located just steps away from the flawless white sands and sparkling sapphire waters of Grace Bay - one of the most beautiful beaches in the world - The Regent Palms Turks and Caicos is ranked among the Caribbean's finest hotels, and the top hotel in the Turks and Caicos. Boundless ocean views at our Grace Bay resort from stylishly-appointed rooms and suites ensure peace and tranquility while world-class amenities; including a 25,000 square foot spa and state-of- the-art infinity pool, promise rest and relaxation. A well-equipped Fitness Centre, together with water sports and tennis cater for more active guests and a dedicated children's' club provides fun and excitement for our younger guests. A level of style and comfort that sets new standards Unforgettable luxury at the heart of one of the Caribbean's most glorious beaches comes as standard at the The Regent Palms Grand Resort and Spa. Whether you opt for a guest room with infinite views of the ocean or landscaped garden or prefer to spread out in one of our spacious penthouses, you will discover a level of style and comfort that sets new standards for the Turks and Caicos. All guest rooms feature hand-tufted king-size bedding, high-speed Internet access and cable television while a number of luxurious suites also boast a washer/dryer and a full kitchen complete with Viking appliances. ... more less
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- Also Known As:
- The Regent Palms Hotel Providenciales
- Regent Hotel Providenciales
- Regent Providenciales
- Providenciales Regent
- Turks Caicos Palms
- The Regent Palms Turks And Caicos/Providenciales