We originally booked our anniversary (adults-only) trip at The Veranda (now the Key West Village at Beaches). A few months before our trip, we found out via Facebook that The Veranda was sold to Beaches. There wasn’t any proactive effort to let us know what this meant for us and to keep us from canceling. No one we spoke with seemed to know anything. The information changed multiple times and ultimately we were re-located to a similar room at Beaches a month before our trip. Since it was too late to cancel, we hoped for the best, nervous since Beaches had been sold out prior to this. The transition could have been made a lot smoother for their customers.
When we arrived, we were greeted with bottled water, punch and cool towels. But none of our 3 rooms were what we were promised (Caicos Premium King). Two were 1st floor rooms and the other had double beds. All the views were mediocre at best in the far west wing (other buildings and something loud and smelly covered up by a barrier). We spoke with Rommel, the Caribbean Village manager, who was very nice but told us they were oversold by 12 rooms in this category, a common occurrence. He had nothing to offer us but could move us the next day. He did come through - we all moved to the correct rooms in the east wing with much nicer views the next day – along with a few other perks including reservations at Kimono’s which we had a hard time getting. If they don’t have what you booked, ask them how they can make it right and they probably will.
Once we got past this corporate disappointment and the room situation, we were pleasantly surprised with the resort itself. The grounds are beautiful and meticulously maintained, the food is average to great, most of the staff is very friendly and the wide stretch of beach is gorgeous. The resort seems big at first but is not so big that you can’t be anywhere in 5 minutes (the far end of the Key West village will be a little hike), there are lots of choices and it never seems that crowded.
We liked the Caribbean Village. Great location and the rooms (with very small balconies) were nice, mostly clean and plenty up-to-date. The pools are plenty warm enough (The IV pool felt like bath water) and much quieter than the others, although getting a seat in the shade is still tough. Like the beach, you have to reserve one by 8am.
Yes, this is ranked as the #1 family resort and obviously draws families with Camp Sesame, the parade and train. But, we adults thoroughly enjoyed ourselves, aside from people asking us why we were at Beaches without our kids. We weren’t bothered by any unruly children, we enjoyed the adults-only restaurants, late-night karaoke and had our share of fun on the water slides and lazy river.
We never had a bad meal. Schooner’s, where you are greeted with mimosas, is great for an a la carte breakfast overlooking the beach. Definitely start one of your mornings off by digging your feet into the sand at Barefoot by the Sea. Mario’s and Giuseppe’s had wonderful, huge buffets. Don’t miss Kimono’s but try to get a reservation ahead of time or the moment you arrive. Great coffee and pastries (get a to-go box) at Café de Paris! The chocolate-filled croissants at each of the restaurants are to die for!
Ask Alla at the Caribbean Village excursions desk about discounts! We enjoyed the sunset catamaran cruise. We also went off-site to Provo Ponies and rode the horses right into the water - a must do! Make reservations before you arrive.
Don’t bother with the free snorkeling tour unless you are just looking for a boat ride (make reservations a day or more ahead). If you want to see more, check out free equipment for 2 hours and walk down the beach a few minutes to Coral Gardens. We tried SNUBA here too and it was such a cool experience.
Areas for improvement:
The room floors were in need of daily vacuuming/washing (or at least provide slippers). When we walked around the tile floors in both rooms, our feet were filthy. We felt we had to wear our shoes until we got into bed.
They seemed to need even more staff at some of the restaurants. There would often times be waiting times with plenty of tables empty. They rarely came back to check on you, especially at buffets. They could also use more people coming around serving drinks at the pools and on the beach. We hardly ever saw anyone.
They could re-stock towels more often – many of the cabinets were empty.
The wine selection that is included all across the resort is a choice between 2 whites and 2 reds. It would be nice to add another wine or two.
Despite receiving emails before our trip from Sandals about celebrating our anniversary, there was never any acknowledgment once there about our anniversary.
And the rumors they say about leaving the airport on a Saturday are true. We knew this so it softened the blow, but we did wait 90 minutes in line. The least busy day to leave is a Tuesday and if you have a way to check in online ahead of time AND print your boarding passes AND not check any luggage, you can avoid one of the lines.
We had a great time and miss the gorgeous beach already. Although it would be very expensive, we hope we can return someday with our kids. Beaches/Sandals corporate could just step it up a bit.
- Official Description (provided by the hotel):
- Dive into a one-of-a-kind, unbelievably exciting Beaches all-inclusive Turks & Caicos vacation for the whole family. A 45,000 square-foot waterpark; four magnificent villages, boasting the architecture and ambiance of Italy, France, the Caribbean and Key West; a 12-mile beach lapped by clear turquoise waters; endless fun activities for everyone, from tots to tweens and teens, featuring Sesame Street(R) characters, the new Xbox(R) Play Lounge and a sizzlin' teen disco, Liquid at Beaches-all located on one of the world's best beaches.19 Specialty dining options with everything from Caribbean to Japanese, Italian to French, Seafood to Sushi•7000-sq-ft retail village offering guests" high-end jewelry, fashion, candies, souvenirs•Our very own Pirates Island themed aqua-playground hosting one of the Caribbean"s most comprehensive water parks featuring nine slides, lazy river, surf simulator, water cannons, cranks and spray features•Kids of all ages can enjoy fun and games with Elmo and friends in our Caribbean Adventure with Sesame Street(R)•X-BOX(R) Play Lounge with plasma screens and the latest games on the market •Voted Beaches Resorts "World"s Leading Family All-Inclusive" 14 years in a row•Voted Beaches Turks & Caicos "Turks & Caicos Leading Resort" for the 4th year in a row•Voted Beaches Turks & Caicos "The Caribbean"s Leading Family All- Inclusive" for the 2nd year in a row•Six Star Diamond Award- Beaches Resorts "Keeping it Green", American Academy of Hospitality Sciences•Six Star Diamond Award- Beaches Turks & Caicos for the Italian Village•Five Star Diamond Award- The Resort, Le Petit Chateau Restaurant and Mario"s Restaurant ... more less
- Reservation Options:
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- Also Known As:
- Beaches Turks Caicos Providenciales
- Beaches Turks And Caicos Resort Villages And Spa Providenciales