We just got back from our third trip to Beaches Turks & Caicos. I've already posted 2 reviews from our previous stays, so I won't go into detail about things I've already reviewed.
We used Mike McHugh of Dream Makers for the first time, to book this trip. He was great. He provided really nice, in depth descriptions of all the room categories. I would not have known the passports cannot expire within 6 months in T&C, if Mike hadn't let me know so I'm very grateful for that as well.
We chose the Governor's Honeymoon 1-bedroom suite. We chose that suite because it looked like it would be similar to the Parrot Cay which we had stayed in a few years back and liked, but looking at the map, it appeared that the Governor suites were very close to the beach. Sadly, our room was not close to the beach. We were in the third building back and the view wasn't very good. The suite was charming, very large, and had two very large balconies, but it was clear on the other side of the resort, so not only were we not close to the beach, but we weren't close to anything else either (with the exception of Arizonas sort of).
On our second day, out of the blue, we got a call from the concierge that we were being upgraded to the Italian Village. It was like they read our minds. To be completely honest, the Italian Village suites are considerably smaller than the governor's 1 bedroom suite, but for us (traveling with two small kids), the location really made a big difference, and the view and amenities are nicer. So we were very very happy with the unexpected upgrade (I suspect the upgrade was due to booking with Dream Makers as we have never been offered an upgrade in the past and we hadn't voiced any complaints about our suite).
They've expanded Soy (the sushi bar) and it is a lot nicer than the last time we were there, and the maki rolls are sooooo much better (on our previous two trips we only got pieces b/c the maki was terrible. They now have some very very good rolls. They cut them small, but that doesn't bother me). The first night we went there, there was a snafu with our order. We had been waiting for a long long time and we noticed that people who had arrived after us, were finishing up their meals and leaving and we still hadn't even gotten our appetizer. It turned out that a waiter put the wrong number on our tab or something and our entire order was brought it to another table. Everyone apologized profusely and the manager, Mercedes, personally apologized and told us that if we came back, she'd make sure we had a much better night.
So we took her up on it a couple nights later. As soon as we arrived, she ushered us over to a table that was decorated with fresh flowers. A bottle of champagne was on ice and she told us that she had taken the liberty of pre-ordering the things we told her we enjoyed the other night. Within about 2 minutes of sitting down, we had a huge tray of sushi piecies, maki and this really delicious garlic-tuna appetizer. She also threw in a few things she thought we might like and told us to feel free to order anything else she might have missed.
It was really an amazing night and completely made up for the previous experience. Mercedes is amazing. Incidentally, we remembered her from our first trip back in 2009. She was a stand-out manager back then too, so I'm very glad she's still with the resort.
I saw a previous poster complain about customer service. I do have to agree about the guy at the grill in Arizonas. He did seem very angry all the time for some reason, but I think he was very much the exception to the rule. Most of the employees were really fantastic.
Something new this trip are the zumba classes. I feel like in the past there was an additional charge to take certain fitness classes, but it appears they did away with that and the classes are all now included. I took zumba with Leonardo Monday, Wednesday and Friday. It was SO much fun and a fantastic work out. It is worth it to pack your work-out clothes and sneakers just for that!! I actually looked forward to the classes and they were a great workout. Leonardo is a fantastic instructor! I wish I had someone that good here at home.
This was the first time our older son (5-years-old) was old enough for Pirate Camp. He LOVED it! They had different activities every day. One day was all about pool games, one day they took a boat cruise and then had a picnic on the beach, another day they had a kickball game on the grassy lawn in the am and waterslide fun in the afternoon. In the prime sunburning hours (around 1-3) they did indoor activities (sometimes xbox games, sometimes air-hockey, sometimes arts and crafts). My older son is a little bit clingy, but he absolutely loved pirate camp, actually looked forward to it and made a ton of friends there who he continued to play with the whole week.
Our 3-year-old went to Sesame Camp a few days. It took him a little while to warm up on the first day, but he really really enjoyed it -- And get this -- Maxine from Sesame camp remembered my kids. She even remembered my younger boy's name and it has been two years since we were last there. Amazing!
My husband are I are *those* parents who will go and spy on our kids after we drop them off, and it was such an amazing relief to see that they were genuinely having a blast in camp. The Pirate Camp counselors are really really great with the kids. We watched them on one of the pool games days and they had all the kids giggling so hard they could barely breathe. It was awesome. My son saw me, yelled "Mommy!!" and ran over to give me a hug. I thought he was going to want me to check him out of camp, but he was having so much fun he asked to stay.
The staff at camp sesame are equally fantastic, but a little more low-key (which is appropriate with younger kids). Another bonus is that one of the sesame teachers taught our 3-year-old some swimming skills. He's already very comfortable in the water and had some basic swimming skills (holding breath and blowing bubbles), but after his very first day at camp, he came back actually swimming. I couldn't believe it.
One final nod to Mike McHugh with Dream Makers... he requested late check-out for us and we actually got it. We requested late-check out with out 2 previous trips and we were told they couldn't accommodate us, and this time it was no problem. It's not a huge deal, but when you have an afternoon flight, it is MUCH nicer to be able to keep some stuff in the room and shower/ get ready for your flight in your own room before checking out.
All-in-all, it was a fantastic vacation and fun was had by all!
- Official Description (provided by the hotel):
- Dive into a one-of-a-kind, unbelievably exciting Beaches all-inclusive Turks & Caicos vacation for the whole family. A 45,000 square-foot waterpark; four magnificent villages, boasting the architecture and ambiance of Italy, France, the Caribbean and Key West; a 12-mile beach lapped by clear turquoise waters; endless fun activities for everyone, from tots to tweens and teens, featuring Sesame Street(R) characters, the new Xbox(R) Play Lounge and a sizzlin' teen disco, Liquid at Beaches-all located on one of the world's best beaches.19 Specialty dining options with everything from Caribbean to Japanese, Italian to French, Seafood to Sushi•7000-sq-ft retail village offering guests" high-end jewelry, fashion, candies, souvenirs•Our very own Pirates Island themed aqua-playground hosting one of the Caribbean"s most comprehensive water parks featuring nine slides, lazy river, surf simulator, water cannons, cranks and spray features•Kids of all ages can enjoy fun and games with Elmo and friends in our Caribbean Adventure with Sesame Street(R)•X-BOX(R) Play Lounge with plasma screens and the latest games on the market •Voted Beaches Resorts "World"s Leading Family All-Inclusive" 14 years in a row•Voted Beaches Turks & Caicos "Turks & Caicos Leading Resort" for the 4th year in a row•Voted Beaches Turks & Caicos "The Caribbean"s Leading Family All- Inclusive" for the 2nd year in a row•Six Star Diamond Award- Beaches Resorts "Keeping it Green", American Academy of Hospitality Sciences•Six Star Diamond Award- Beaches Turks & Caicos for the Italian Village•Five Star Diamond Award- The Resort, Le Petit Chateau Restaurant and Mario"s Restaurant ... more less
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- Also Known As:
- Beaches Turks Caicos Providenciales
- Beaches Turks And Caicos Resort Villages And Spa Providenciales