Summary and Background:
I stayed at the Alexandra in a studio oceanview unit in the Prima Donna building in early December. I posted a complete trip report on the Providenciales forum titled “Trip report - second trip to Provo Dec 6 – 13”, so I am going to restrict the content here to the Alexandra. I am female and traveled solo, and this is my second trip to Provo (my first trip was earlier this year, and I stayed at the Royal West Indies then).
Overall, I had a good experience at the Alexandra and would not hesitate to stay there again.
Check-in, Check-out, and Staff:
The check-in and check-out process was good (no lines for either), and I had good experiences with the staff. One thing that is different about the Alexandra compared to many other resorts is that they do not have a resort representative at the airport meeting planes and securing taxis for guests. While this is not a big deal, I did notice that the people who were going to resorts where they had a representative at the airport got taxis a lot faster than I did. Anyway, upon arrival at the Alexandra, a bellman put my luggage on a golf cart, and the reception staff quickly processed my credit card, and I was off to my room. Check-out was efficient too. I didn’t ask for a lot of advice or services during my stay, but the staff were always polite and responsive. What was particularly impressive was that some of the staff were proactive about providing assistance. One thing I did ask the front desk staff to do was to call the Gecko shuttle when I wanted to go somewhere. The process is that the Gecko tells the resort staff when they will arrive, but often what the Gecko driver tells the requester is grossly inaccurate. On several occasions, when the Alexandra staff saw me waiting for the Gecko past the time it was supposed to pick me up, they called the Gecko back without my asking. I really appreciated this, since I didn’t want to bother them to keep calling back, because pretty much everyone knows the Gecko operates on extreme “island time” (i.e., they tell the resort they will arrive in “10 minutes”, but that can turn out to be anywhere between 10 minutes and one hour in my experience). Other staff (beach, grounds, bellman, housekeeping, and management) were friendly and helpful as well. I did not have any negative experiences with anyone working at the Alexandra.
The building I stayed in (the Prima Donna) is one of the newer ones, so everything in the room was in good condition. The studio was comfortable for one person, but compared to the studios at some of the other comparably priced resorts, it was much smaller. The contemporary décor and finishes were nice (granite counters, maple (I think) cabinets, stainless steel appliances, brushed nickel hardware). The kitchenette (containing a microwave, under counter refrigerator, coffee maker, blender, toaster, silverware, plates, glasses, and serving and cooking utensils) was more than adequate for my needs since I didn’t do any cooking and didn’t need to store a lot of food. Still, the freezer portion of the refrigerator was tiny and not very effective at freezing. I only used it to try to freeze bottles of water to take to the beach, and it only fit four small bottles and took days to freeze them. The resort provided coffee filters (none were in the room but housekeeping got them for me after I asked), paper towels, dish soap, and a new (wrapped) sponge but no dish towels or dish rack for drying dishes. The room also contained a washer/dryer (no detergent). The bathroom was nice, but it only contained a shower (no tub). The bed was queen size and very comfortable. Sheets and towels were pretty good quality. Toilet paper and facial tissues were poor quality. I’m thinking the tissues might have been an emergency substitution, because the bathroom had a holder for a square box of tissues, and the tissues provided were in a rectangular box propped on top of the tissue holder. The room also contained small indoor and outdoor (on the balcony) round tables with two chairs at each, and there was another chair and ottoman in the room and a lounge chair and side table on the balcony. Storage for clothes was limited to some wire shelves in the closet (no dressers). There was a TV with cable/satellite and some sort of DVD player. There was free wifi access, which was convenient when it worked, but it was kind of sporadic. I found early mornings were the best time to get a connection. There were a few different wireless networks available for the resort, and I always tried to pick the one with the strongest signal. The resort provided a packet of information that said the wifi was secured and provided a password, but this did not seem to be the case. All the networks I saw had encryption disabled and were not secure. I think the maximum speed I saw was 18 Mbps, and it often was 12 Mbps.
Beach, Pool, and Restaurant/Bar:
The beach at the Alexandra was great, as is most of Grace Bay Beach, and it was never crowded (no problem getting a beach chair at any time of day). The pool, bar, and restaurant (The Orchid) areas were nice, but I didn’t spend much time there, and I didn’t eat at the restaurant. The beach bar on the deck didn’t seem to be open, probably because it was low season, and the resort was not very crowded. The one thing that was a little inconvenient was getting beach towels. They were distributed only at the Caicos Dream Tours desk on the beach at the far east end of the property. Beach access was towards the middle of the property, so it was a bit of a hike to get towels. It would be more convenient for guests if towels were provided somewhere in the pool area like they are at most of the other resorts. The only other minor complaint I had about the beach was the umbrellas. They were small and seemed pretty ineffective in terms of providing shade. There were four or five wood? huts that probably provided better shade, but these were almost always “reserved” by people who play the towel game first thing in the morning but don’t seem to spend much time using the chairs they reserve. I thought that the Alexandra had an outdoor hot tub, but upon closer inspection, the round area in the center of the pool was only about one foot deep, so I think it must have been some sort of kid’s pool. The Alexandra has a swim-up bar.
There is some construction on the property, but nothing that I found disruptive. They are planning to build another building towards the back of the property, so once they start with that, construction may be a bigger concern. While I was there, they changed the entrance and traffic flow in preparation for moving the reception area.
The exercise room was closed during my stay. I heard they were in the process of relocating it from a stand-alone ocean front building to the newest (Marilyn) building.
The resort has a manager’s cocktail party Monday nights. I think it usually starts at 5:30 and is on the beach deck, but the night I was there, they had to move it to the Orchid because of rain.
They may have some sort of Sunday morning breakfast/orientation, but I didn’t try to attend it.
In the welcome package, they also mentioned a Monday morning shuttle to IGA for $6 roundtrip per person. I didn’t confirm its availability since I had already visited IGA before then.
Feel free to send me a private message if you have any questions.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.