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“Great location and friendly staff” 5 of 5 stars
Review of Ocean Club West

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Ocean Club West
4.0 of 5 Resort   |   Ocean Club Resorts, Providenciales   |  
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25% off room rate
Ranked #29 of 44 hotels in Providenciales
michigan
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Great location and friendly staff”
5 of 5 stars Reviewed December 16, 2012

The location was great - a very short walk to the grocery store (if you ask they will give you a cart to pull alone so you don't have to carry your groceries), wonderful french bakery, restaurants and shopping. The hotel was very nice and I loved the screened in porch. The bugs are bad so bring bug stray and it is very expensive. The beds were ok, but not great. We had a Jr. suite which worked great for us. Full size fridge, 2 burner stove, micro, keurig and MR. coffee. We ate most of our breakfasts and lunches on our deck. There are 2 very nice grills you have full us of by the pools. There is also a washer and dryer, which was a great feature. I wouldn't waste your money on the on site restaurant - it wasn't very good. The only thing that I can say I truly enjoyed was the spicy Conch salad - it was really good. The pool is very nice and the beach is amazing. We walked down to the other Ocean Club resort and then caught the free shuttle back to the resort. All in all a great place to stay. Oh and the staff was very friendly - my only complaint was that housekeeping never remembered to fill the coffee and I would have to go get coffee at the front desk. TCI is a very safe place - we wondered around the resort area after dark and always felt very safe. We didn't make it to the Spa, but there is one at the resort. We did use the gym - it was small, but very good equipment. Hope to go back one day soon.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • English first
  • Italian first
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English first
Annapolis, Maryland
Top Contributor
81 reviews 81 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed December 11, 2012

My stay at Ocean Club West was an overall bust. While the staff is pleasant and friendly, I was sorely disappointed and here are a few reasons why. I had a package with food coupons as part it, and the food at OCW is terrible. There is one place to eat and it has no charm or decent food. The coupons work at the sister OC, but it is far enough away that you can't use them easily. Thus, I spent extra for something I basically only used a couple times - and then more money eating at other places. Be aware, there are no watersports here - no kayaks, no windsurfing, and no help dedicated to those types of activities. Also, there is no snorkeling near this location. And, most of the snorkeling requires a boat ride out to the reef (and more money).
When I arrived, they "upgraded" me to a 1-bedroom where I could hear traffic noise and no surf without telling me. Plus the view of the water was pretty small. After two nights, I requested a move and that's when I found out that my original request of an Junior Ocean Suite had not been available when I arrived. My next room was much better, nice size with good view and nice high ceilings since it was on the top (3rd) floor. All rooms have full kitchens, if you want to cook (that might make the OCW a good choice if you could get an inexpensive room rate). Finally, when I checked out, they tried to charge me twice for my room package. While the location of property is good, I would never stay here again.

Room Tip: I suggest only rooms on the top/3rd floors. My second room 536 was good and in building E. I suspe...
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  • Stayed December 2012, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHLPLS, Manager at Ocean Club West, responded to this review, December 13, 2012
Dear Lasuvera,

I am sorry to hear about your recent. I will send you an email asking if you would provide specific information, particularly with the dining, that can be shared with the staff & management. We appreciate you taking the time to let us know, both positive and negative.

In regards to the upgrade received, the more spacious One Bedrooms at OCWest have the same view as the Junior, which is a garden/ocean/pool view (view of all three). I am not certain how your reservation was booked; however, paperwork should state garden/ocean/pool and I am happy to assist with this. On a positive note I am happy to hear you enjoyed the suite you moved to on the third level, as well as our friendly staff. We are here to help, and appreciate you letting us know how we can do that.

Watersport rental is available at Ocean Club, and our complimentary shuttle can take guests upon request between the resorts, as well as to the other two restaurants. The reef system as you indicated is a few miles off with some of the best snorkeling accessed by boat. There are a couple good offshore snorkeling spots: from OCWest the White House Reef is approximately 2 ½ miles and Smith Reef 4+ miles.

We look forward to hearing from you. Thank you again for sharing your comments and as always, we endeavor to improve.

Our best,
OCR Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 10, 2012 via mobile

Junior suite is plenty for a family with a young child. It comes really well equipped. Excellent location, walking distance to the supermarket and Avis for car rental.
Furniture a bit old, but we were looking for functionnality, not luxury.
Seaside Cafe is reasonable by caribbean standards, we did not use them much.
Staff very friendly, we felt welcome.
We will probably be back.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 10, 2012

Two thumbs up for our stay at Ocean's Club West.

Central Grace Bay location within close walking distance of shops, grocery store and several top-rate restaurants. Resort property is extremely well maintained with lots of green space along side a free-form pool, casual beachview dining spot and expansive views to the water. Three-storey complex is well-maintained, with the units being spacious, comfortable, and well-stocked...our 2-BR unit on the third floor had great views overlooking the pool/garden areas, as well as peek-a-boo views to the Grace Bay beach.Complimentary bike use was an added bonus to roam around the area and check out other sights. All staff were friendly and helpful with suggestions and daily upkeep of our unit was prompt and thorough.

Favourite restaurants within easy walking distance incldued The Deck at Seven Stars, Caicos Cafe, and Bella Luna...for both a dramatic outdoor setting AND great food/drinks, top honours goes to Coco Bistro (again within walking distance). A little further away, would recommend Bay Bsitro for its beach/tiki lights setting paired with good menu. Dining out or grcoeries alone, can be surprisingly expensive here, so check the menus out carefully.

The deal of the week was a 1-day rental car(manual) for $35 from Avis by the grocery store. If you have use of wheels, head to Da Conch Shack in Blue Hills...can't be beat for food, vibe and local scenery.

Room Tip: Third floor units have best overall views....be aware there are no elevators though!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 14, 2012

Returned once again to Ocean Club West and were greeted by ever friendly staff like we had never left. We had the junior suite which provides ample room and a view of the ocean. Convenient location near restaurants and super market.

Room Tip: All Junior suites have good views and good locations.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 14, 2012

We really like this resort. It was clean and rooms were really how the website has described it.

The staff was very helpful and friendly. We were always able to find chairs by the pool and beach.

Had an excellent time... this is one of the better hotel I have been to.

My favourite was they had put in bug screen for the rooms. It allowed a bug free experience when you are using the oversized balcony.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 11, 2012

We spent last week at Ocean Club West and is was great. The beach is amazing, our suite was nicely furnished and clean, and the staff was very friendly and accommodating. It's quiet and relaxing, we'll definitely go back!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Club West

Address: Ocean Club Resorts, Providenciales
Phone Number:
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Top resorts Hotel in Providenciales
#20 Luxury Hotel in Providenciales
#22 On the Beach Hotel in Providenciales
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Ocean Club West 4*
Official Description (provided by the hotel):
Ocean Club Resorts is comprised of two beachfront properties, Ocean Club and Ocean Club West, located one mile apart on stunning Grace Bay Beach. The intimate resorts offer a “Stay at one, Play at both” opportunity for guests to enjoy all the services and amenities of both. An easy stroll down a beautiful stretch of beach is the popular way to get between the two resorts, although guests can be chauffeured by a complimentary shuttle. ... more   less 
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Also Known As:
Ocean Club West Hotel Providenciales
Ocean Hotel Providenciales
Ocean Hotel West
Ocean Club West Turks Caicos
Ocean Club West Turks And Caicos/Providenciales

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