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“Pleasant stay at Sands” 4 of 5 stars
Review of Sands at Grace Bay

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Sands at Grace Bay
4.0 of 5 Resort   |   Grace Bay | PO Box 681, Providenciales   |  
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Ranked #22 of 44 hotels in Providenciales
Boston
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Pleasant stay at Sands”
4 of 5 stars Reviewed March 30, 2012

Stayed at the sands for 8 days. Great location to get to many restaurants. Hemmingways was good had a couple of lunches there, tried to eat dinner there one night but had to make a reservation even thou staying there and all the tables were empty. Room was clean and spacious had everything there to cook in if you wanted. Pools are nice, hot tub has too many unsupervised children in it so cant really enjoy it even thou signs are posted for no children under 12. Lots of families with young children and it amazes me how they are not watched especially around water. The beach at the sands is great. The beach attendants will set you up with shade if no huts are available anytime of the day. Loved the free use of the hobie cats, very enjoyable. The beach attendants & waitress's walking the beach should get a raise, they work very hard all day. Everyone we encountered were very pleasant. One complaint was the mid-night repairs one evening in the unit beside us, very annoying think it could of waited till the next day. Called and complained but no one answers after 11pm so I left a message and no one returned a call the next day. Overall I would stay here again. Our room had a great view of the ocean and loved the screened in porch to keep the bugs out!

Room Tip: 3rd floor will have better view bldg closest to restaurant will be noisy we stayed in bldg 2 was p...
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lidra B, Manager at Sands at Grace Bay, responded to this review, April 18, 2012
We appreciate your Trip Advisor feedback and are happy to know that you enjoyed your stay , with us from the accommodations to our friendly staff and services.
The Sands resort is definitely in a great location, all the shops, restaurants, and bars are just minutes away within walking distance.
We will certainly share your kind remarks and comments with our entire staff.
Thank you for your feedback and we look forward welcoming you back in the near future.


Regards,
Lidra Barranco
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976 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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English first
Madison, Wisconsin
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 30, 2012

We spent a week at the Royal West Indies Resort and then decided to extend our stay a few more nights at the Sands. We weren't able to check-in until after 4 pm when the room wasn't ready, which was disappointing considering we had checked out from our first place at 11 am. Yes, you could use the pool without having a room, but that isn't that easy with two very young children.

The room itself was very nice and big. We stayed in a one bedroom suite that had a partial ocean view room on the first floor that was close to the beach. The living area was spacious and we loved the screened in porch. What a perfect place to relax. The microwave didn't work, which wasn't a huge deal to use, since we were only going to be there for a couple of nights. I didn't really care for the bed and sheets. Just a personal pet peeve when the bottom sheets don't stay in place (these were always coming loose and who wants to touch a communal mattress). Regardless, the room was very nice and had everything we needed for our stay.

The pool area and beach were fantastic. There are lots of chairs and umbrellas to use by both areas. I was surprised by the number of kids and families at the resort. We had small children too, so it helped us feel comfortable and our little girl loved playing in the toddler pool with the other kids. The grounds surrounding the pool are very pretty. Lots of plants to make it feel tropical.

We weren't overly impressed with the Hemingway's Restaurant at the hotel. The service and food were mediocre, but we liked having the convenience of a restaurant close by.

Overall, we really loved our stay. The room, pool, location and beach were great. We would definitely consider staying here again in the future.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lidra B, Guest Relations Manager at Sands at Grace Bay, responded to this review, April 18, 2012
We are pleased to hear that you enjoyed your stay here at The Sands. The rooms are really spacious and most guest love the screen porch. At certain times of the year we have a lot of families in house especially during a holiday. We have had several comments on how fantastic the pool is. Everyone love’s the pool & the umbrellas on the beach.

We do apologize for the late check in. Unfortunately due to the number of arrivals that day it was a challenge to get as many rooms ready around the same time for your arrival.
We will be sure share your remarks about Hemmingway's Restaurant with the appropriate managers so that we may have the opportunity to take any corrective action. Also, we appreciate you letting us know about the microwave and be sure we found the one that wasn't working. We had our attendants double check the microwave's in all the rooms.

We look forward to welcoming you back in the near future and a special hello to your children from us here at The Sands.

Sunny Regards,
Lidra Barranco
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Concord, Massachusetts
Senior Contributor
22 reviews 22 reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 29, 2012

We have stayed at The Sands for a week for the past four years. We keep going back because each time we have had a wonderful relaxing experience. The rooms are clean and the staff is very nice and the beach and pools are amazing.

On our most recent visit, our flights leaving Turks & Caicos were disrupted and we unexpectedly were stuck on the island for a couple of extra days. We did not have a hotel reservation for these days and we were seven people so difficult to accomodate. We had been staying at The Sands so I called them to ask if they could help with accomodations for the extra nights. While the initial response was "we are full" when the whole situation was explained they found us rooms for both nights. The extra days that we were there the staff were extremely helpful, understanding and friendly in dealing with our situation. They earned my continued loyalty with their incredible hospitality in our difficult predicament.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sands_Managment, Manager at Sands at Grace Bay, responded to this review, March 30, 2012
We are glad you enjoyed your stay with us and look forward to your return.

Sunny Regards from Provo

Raymond
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Exeter Devon
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 27, 2012

As with any hotel, of course you have to choose your room if possible. We were visiting for 2 whole weeks for family reasons, so cost was of a consideration for us. We have stayed at The Sands before, and like the position on Grace Bay, the best beach in the Caribbean. We had a studio room on the ground floor and it was not large, but ideal for ourselves, who are not in the first flush of youth, ie. no stairs were involved, and the beach was very close, as was Hemingways Restaurant, set right on the beach. The studio rooms do not have a full kitchen, but a coffee machine , fridge, and microwave, which were adequate for our purposes.
The staff at the hotel are all very good, and contribute to a very happy atmosphere. The breakfast menu is not large, but the staff are pleasant.
We had a great stay, and would use the Sands again.

Room Tip: Choose a room closes to the beach, but not too close to Hemingways, which occasionly has music, but...
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sands_Managment, Manager at Sands at Grace Bay, responded to this review, March 30, 2012
It was great to have you back and we look forward to your future visit. Many people prefer the ground floor, walking out to the pool or beach from your porch is just so convenient!

Sunny Regards,

Raymond
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Nyc
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 23, 2012

I am writing this review because I depend on these reviews to make my vacation decisions so I would like to share with others the experience that we have had. Based on cost and what you get for your money this place is a good choice. The rooms are actually apartments or condos.
All have full kitchen with all the extras to cook and a washer and dryer. Housekeeping does a great job at keeping things clean and comfortable and all work very hard and deserve a few dollars tip each day which is greatly appreciated though not expected. All the rooms are nicely appointed. The resort is of a moderate size so no matter where your room is situated the pools, gardens, beach and restaurant are only footsteps away. The towels and sturdy lounge chairs and umbrellas are plentiful and the pool and beach attendants are there for your comfort to set you up and all you have to do is ask and again a few dollars tip though not expected is deserved and greatly appreciated for the work that they do. They have free standup paddle boards (2), a couple of hobie catamarans and sunfish sails for guests use, which they will assist you to get started and usually never a wait or just a short appointment.
The beach area is the widest and nicest here compared to other sites which are narrow and crowded like sardines in a can. The onsite restaurant and bar Hemingways is good for all meals and drinks. The 2 ladies on the beach will serve you beachside/poolside if desired.
You can book a number of excursions onsite or you can venture offsite for others. There are many good restaurants within a short walk and you can taxi to the grocery store for 9$ round trip with an hour to shop. Its all good here. My family consists of myself, my husband and 16 y/o daughter. We have been here 3 times in the past year and I look forward to returning very soon. If there is a problem just speak with mgmt. and they do their best to right the situation. Most staff are pleasant here and always greet you with a welcoming hello, even the groundkeepers and maintenance folks. Everything is expensive because everything has to be imported but it is comparable to New York costs. Some rooms have a better view than others but again the resort is oceanfront so just footsteps away and your on the sand no matter which room. Shout out to Miss Barbara of housekeeping management who helped correct a problem without my asking, Johnny of maintenance helpful and pleasant, Annya our housekeeper did a great job, Mona of mgmt. a pleasant and helpful person, the beach and towel crew are the best.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sands_Managment, Manager at Sands at Grace Bay, responded to this review, March 30, 2012
Thank you for the kind words about the staff. We have a great team and when I share this with them, I am sure it will bring a smile to their face. We appreciate your business and we can't wait to have you back at The Sands.

Best Regards,

Raymond
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alabama
Top Contributor
189 reviews 189 reviews
71 hotel reviews
Reviews in 110 cities Reviews in 110 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed March 22, 2012

This was a family oriented moderate level resort. If you want luxury this is not it. I got a special deal on Jetsetter, otherwise we would have probably stayed elsewhere. It had mostly good aspects but some not so good aspects. First on check in our room was ready, but the lady at the front desk could not find our reservation at first. I did think the room was much larger than I had expected. It is a strange layout but I guess that is so they could offer that many oceanviews. I do like that the porch is screened to keep out bugs. The mattress was awful and after 4 nights my back is hurting. There are some places if you look closely enough you will see that they need to repaint or fix things or remodel tiles. It does show heavy use. My main complaint was that the bedroom was right as you came in, then down to the sitting room and out to the porch. that meant that the bedroom was facing the outside door and you could hear everyone that came and went to their rooms. We were on the third floor so we did not have to listen to anyone above us or have people walking by the porch. My husband and I do not have children and I do prefer a place that caters more to adults, but since we got a really good deal, and did not find out this catered to families until after it was booked. If you are paying full price, it is not so great. There were a lot of children running around, most of them were not a problem except the one that threw an enormous and loud tantrum the afternoon I was trying to take a nap. They did do a good job of keeping the beach clean and straight. they did not do as well at the pools. They needed to have someone patrolling the pools and monitoring the chairs as some people placed their things on chairs and were not in them all day. They do monitor at the beach but not the pool?? also there was trash and other items just left lying around all day.
We booked the snorkeling trip through the hotel. I would advise that you do not use that company, book with another. we had two guides that could care less about the tour and were almost unpleasant to the point that we wanted our money back.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sands_Managment, Manager at Sands at Grace Bay, responded to this review, April 3, 2012
Thank you for taking the time to provide feedback.

We are glad to hear that you enjoyed your time at the beach and the size of your room exceeded your expectation. Many guests comment on how wonderful the screened in porches are and it really allows you to utilize the patio at night. You are correct in that the studios ocean views in building 3 were designed so that the living space and balcony took advantage of the ocean views. We did look into the mattress issue did not find any inconsistencies. The Mattress is a Sealy Posturepedic palatial crest (plush top) mattress and is in good condition.

As part of our maintenance program we continuously touch up, repaint and replace items. We are a family friendly resort and provide one adults only area, the Hot Tub area. When school is out, there is an increase of families traveling with children,and we are no exception.

Regarding your feedback about the pool area this was shared with the appropriate leader so that we may have the opportunity to review any take any necessary action. We are surprised to hear your comment about the snorkeling excursion, we normally hear nothing but good things. We have shared your feedback with the management of the Tour Operator to determine what exactly happened and take any necessary corrective action.
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Whitby, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 19, 2012 via mobile

We arrived at The Sands for our third stay on March 8, 2012. This trip was a 10 day duration rather than our prior two 7 day stays. On our original trip in 2009, we were absolutely blown away by the beauty of the expansive soft sand beach and turquoise waters. We had a 1 bedroom ground floor unit that looked out onto the garden / meandering pool. It was a well appointed condo that had every amenity including a washer and dryer. The standards of the unit were that of your own home. Nothing was 'cheap'.
On our return visit in 2011, (went to Olympics in 2010), we had a different 1 bedroom ground floor unit also facing the garden. Almost every unit can see a bit of the ocean, so garden view is great. We spent our time at the beach and traveling around anyway. Again, the unit condition was pristine.
On our latest trip, we had another near perfect 1 bedroom ground floor unit. The screened in porch offered a view of the ocean and sound of the surf. The pull out couch in this unit had a very poor mattress unfortunately and we had to use the pillows from the lounge chairs to supplement it and make it comfortable enough to sleep on.

Did I mention that the sand and water will blow you away? This is one of the only resorts in this area that actually cleans the beach at 5:30 every morning so when you get up and pick your spot under an umbrella, there is nothing to look at but a beautiful view!

The people that work here understand that tourism is their industry on this island. They truly appear to enjoy their work and are some of the most wonderful and helpful in the business. Get up at 6:00 a.m. and find a grounds keeer cutting down coconuts. He will be more than happy to cut it open for you and pour out the water into your waiting pitcher.
Find Christopher at the beach and you have found someone that works tremendously hard and will not stop helping you until you are happy whether that may be from learning how to sail a Hobie Cat or how to wind surf or paddle the waves on a paddle board. Christopher will teach it all and with a grand smile on his face. Definitely one of the hardest and most dedicated workers.
The front reception staff and concierge staff are all amazing. They will spend any amount of time finding you restaurant reservations, taxis or bicycles for your day trips. Claudette has a handle on everything that happens at this resort. She is a fantastic lady that seems to be always at the front counter, working tirelessly. When passing through the front 'lobby', don't forget to ask for that welcome rum punch that they make soooooo well every day.

Hemingway's is the on site, on the beach restaurant that is open for breakfast, lunch and dinner. They also have servers that stroll the beach and will take your order from your lounge chair and bring it back to you. One caution, when ordering drinks from the servers on the beach and paying cash, make sure you look at your bill and your change. Very many times the change was short.
If you get to meet Carolyn at Hemingway's, you have been honoured. She has the most amazing sense of propriety, the most perfect English ever spoken and is just a terrific person!
If there is a drawback to Hemingway's, it is the cost of the food. Unfortunately it is really an island issue, not just an issue at this restaurant. It is very easy to spend $200/day just for food for a family of three if not careful. We buy groceries from the IGA just down the street and cook most breakfasts and lunches in the room in the fully equipped kitchens.
Overall, this is without a doubt, the most amazing place we have ever stayed. We have been to Jamaica, Florida, DR, Cuba and Antigua. In our opinion, this is the best!

Stayed March 2012
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Additional Information about Sands at Grace Bay

Also Known As:
Sands At Grace Bay Hotel Providenciales
Sands At Grace Bay Providenciales
Sands Grace Bay
Sands At Grace Bay Hotel
Sands At Grace Bay Turks And Caicos/Providenciales
Address: Grace Bay | PO Box 681, Providenciales
Phone Number:
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Providenciales
#15 Luxury Hotel in Providenciales
#16 On the Beach Hotel in Providenciales
#25 Romantic Hotel in Providenciales
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sands at Grace Bay 4*
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