This was my 4th trip to Provo and my first stay at RWI resort. I had been to the resort once at night to dine at the Mango Reef in 2010 but that was the last time.
I booked here because I knew the location and that the place was good and affordable. That turned out to be accurate. I would stay here again depending on the circumstances.
The staff were very friendly and attentive even if the resort is dated and not very high tech. The place was quiet and clean and I was not there for a big blow out vacation. I slept in often and relished the quiet. (I must comment that I am not and never will be a sun worshiper).
The restaurant and bar were good, the fellow guests very friendly at the pool and at cocktail hours. The hotel staff (maids and desk folks) were also professional and helpful.
That being said, here are some things they can improve:
Our shower diverter did not work well, causing most of the water to go on our feet. We adapted by washing hair in the sink and taking a trickle shower with a towel on our heads but given the price, we should not have to deal with that. We did call and it was not fixed during out stay. The resort is old and the spigot to the tub was about to come out of the wall if you yanked on the diverter and it was caulked, so you know this has been an issue for others. Call a plumber please.
Several things were cracked, like the counter tops etc, and given that these appeared to be new upgrades, it must be the quality of the materials. This is not a deal breaker but does not give the best to the customers.
The porches were not screened in as other ones have been. With the amount of vegetation on the property, the bugs were bad, so screens may have helped substantially. The first visit I had to the Turks was at the Sands, and those were screened in porches.
My biggest (but still relatively minor) beef was that the check in desk PC had no printer. Really? In this day and age, you should be able to print out your boarding pass. Since my phone was turned off, I did not have a boarding pass to refer to for our departure. Again, not a deal breaker but annoying.
We were at the back of the resort and had to walk to the beach just to get a towel. That's not customer centric.
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- Also Known As:
- Royal West Indies Hotel Providenciales
- Royal West Indies Providenciales
- Royal West Indies Resort Turks And Caicos/Providenciales