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“Good accommodation for the price but could be improved” 4 of 5 stars
Review of Royal West Indies Resort

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Royal West Indies Resort
3.5 of 5 Resort   |   Grace Bay, PO Box 482, Providenciales   |  
Hotel amenities
Ranked #25 of 44 Hotels in Providenciales
Edmonton, Canada
Top Contributor
83 reviews 83 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
53 helpful votes 53 helpful votes
“Good accommodation for the price but could be improved”
4 of 5 stars Reviewed August 26, 2013

We booked our stay at the Royal West Indies (RWI) because we specifically wanted a place that had direct access to the beach but would be smaller and quieter than one of the major resorts. We had no need of exercise equipment, activities for children, swim up bars, on-site spas, water slides, etc. The RWI ended up being just what we expected and wanted. The resort provides very good basic/modest accommodation and has a great beach but it is far from being a 5 star full service resort or hotel. It’s probably not even 4 star, if that’s what you are looking for you will be disappointed. If you’re looking for active nightlife and bar scene the RWI is also not the place for you.

The RWI is an 8 building complex of 3 story walk-up condos. I’m going to estimate that each building has around 15 condos, give or take. FYI, I don’t believe any of the buildings have elevators. The units are privately owned condos which I assume the owners put into a rental pool. We had a one bedroom unit on the main floor with pull out sofa in Building 3. Building 1 is the closest to the beach with Building 8 the farthest. With the exception of Building 1, I’m going to say none of the other buildings have what I would consider an ocean view worth paying a premium for. All the units should be self contained condos with full kitchen and in-unit washer and dryers. Since the units are privately owned, I’m going to assume the furnishings and level of upkeep may slightly vary from unit to unit. The comments we have about our unit are:

1. It’s time to replace the shower curtain hooks and shower curtain inside liner. The inner liner was starting to show mold and mildew. It’s a pretty cheap item to replace on a regular basis.

2. The bathroom light fixture needs to be cleaned.

3. The bathroom tile grout is starting to show a bit of mold and mildew. I’m fussy about this and housekeeping needs to watch out for this.

4. The TV in the bedroom was the old style tube type. It's time to upgrade to a flat screen, they are not that expensive anymore. The TV in the living room was a flat screen.

The people that worked the resort were all very nice and accommodating. The front desk even called the day of our check-out to see if we needed a taxi or help with our luggage. We had a “very good” stay at the RWI. Fix the 4 items that we mention above and it becomes an ”excellent" stay.

This was our first time in the TCI and we have a few comments regarding the "Provo" area:

1. They (the Government) should hire a couple of people to pick up garbage and empty bottles along the major road ways. It's such a beautiful place, please clean it up a bit.

2. Please do something about the wild dogs roaming the beach area.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
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English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 19, 2013 via mobile

Just got back from another stay at the Royal West Indies. And it did not disappoint. This has to be the best hotel for its price. It has everything you need in the condo style rooms. The hotel staff are all very friendly, from Mario the bartender to Eddy & Virgilous who work the beach.
We have recommended this hotel to family & friends as well & we all agree, no better place to stay on the island.
We will be returning again next year!!!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Rockaway, New York
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 15, 2013

My wife and I just completed our second stay at Royal West Indies Resort in TCI and we cannot wait to go back again next year. We have traveled to a lot of Caribbean islands, but the water in TCI and the beaches are the best! Along with an incredibly relaxing setting and unbelievably attentive crew at RWI, we enjoy some of the best dining in beautiful settings. Walking from the room to the beach in less than 3 minutes is also a plus. Thanks to Derek, Premy, Lenny, Steve, Jacko and Markenson in the Pelican Bay Restaurant and Bar. Having workers who always smile and greet you warmly is great business! Keep up the great job!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 15, 2013 via mobile

First I will say I am not one to write a review, but I always read them while planning a vacation. Despite some of the negative reviews (because you can't please everyone) I still chose this property. We arrived on Sunday the front desk did not appear to be welcoming at all barely smiled, and barely talked. Our bellman was great very informative and pleasant. We were taken to our room which was filled with tiny bugs all throughout the room, counter, walls, closets, bathroom and sink area VERY DISAPPOINTED about that. We called the front desk to report the problem and she stated she would send someone up to fix it. My husband (who NEVER complains about ANYTHING) stated no we would prefer another room. After the front desk clerk made several phone calls to someone she moved us to another room. We went to out newly assigned room it was much better. Now off to the Pelician Bay Restaurant on our first night we asked the waiter what was the service fee and did that include his tip he stated" NO", so we asked what was it and he said that's a fee for everyone to SHARE at the end of the month????? so now I am confused it is your tip but you want more ....ok we paid the bill and added more so he could have a bigger tip (even though the service was not good) were on vacation so no worries... The next morning we went back to the restaurant for breakfast we were the only ones there and the wait was ridiculous, we had to ask for napkins every time and also had to ask on several occasions for water refills ( we were the only ones there). We paid our check and noticed from the night before they don't give you coin change back they just TAKE IT ( so if your bill is 35.42 they charge you 36.00) who does this? If you take coins from every bill that is endless money they are making/taking). We went to the happy hour (5-7)at the bar and arrived at 635pm We placed our order and found seats. It was 650pm and we had to search for someone to take our additional order we finally got the attention of the waiter (same one who we asked about the service charge) who took our order and walked around making other guest drinks and finally sent ours over at 715. When the bill arrived they charged us regular prices instead of happy hour prices and stated we ordered the last drink at 705pm (mind you we placed the order at 650) but they purposely didn't bring it to us until after 7pm. Well we are on vacation so no worries, we just will not be returning to this property. Housekeeping was great and the grounds were BEAUTIFUL. The beach was AMAZING as well. There is not a lot to do here so if you are looking for peace and relaxation this is the island to be on but if your looking for entertainment go some where else. Mama's at the peir ports was your best shop for discounts and a friendly smile. The CoCo Lounge was great customer service was the Best and the atmosphere was just right. If your looking for just AVERAGE than Royal West Indies is your place if you Expect more out of your vacation as far as service and amenities then go somewhere else.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harleysville, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 12, 2013

Royal West Indies Resort offers a wonderful low key, relaxed vacation. It's fairly small with eight (or nine) buildings each being three stories. The grounds are painstakingly maintained and have lush vegetation. There are several small pools--one designated as a quiet zone so it's great for reading. The beach is on Grace Bay which needs no introduction. Of course it's perfect. And it's a bit wider and less crowded than other resort beaches. The rooms are clean and up-to-date. Not opulent but just right for an island get-away. The staff is fantastic; friendly, kind and eager to help. Shop worn bikes provide us with free transportation to get necessary supplies at the supermarket. We don't often return to the same place or the same location but we will return here--can't wait! Thanks Royal West Indies for a perfect 11 day stay!!

Room Tip: Villas 1 and 2 the best!!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhode island
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 9, 2013

We spent four nights in an oceanview--not oceanfront--studio at the Royal West Indies recently. Had a beautiful view of the ocean, and we overlooked the pool by the restaurant as well. In walking around, almost all the rooms had lovely views, even if it was just of the grounds so no matter which building or room you are in, you should be happy with the view. The grounds are beautiful and lush and well-kept, and Grace Bay Beach is absolutely gorgeous......one of the prettiest in the Caribbean (although Grace Bay is actually on the Atlantic). Balcony was larger than many other hotels we've stayed at with a table, two chairs and a lounger. Our room was comfortable and roomy enough for two people or a couple and one child. Kitchenette was great as food is very expensive here, same as on most islands where everything has to be imported. There is no room service, but you can order take-away at the resort restaurant, Pelican Bay. Had three meals there and found the food to be just average.. Housekeeping staff did a great job cleaning our room. We did have an issue with the phone in our room not working after a few days. If you picked up the receiver, it automatically connected you to the restaurant, so we couldn't contact the front desk without having to walk down there, or make any outgoing calls for the last two days of our stay which was very inconvenient; the hotel staff didn't seem particularly interested in resolving the problem. The bellhop at the front desk (I believe his name was Michael) was very friendly and helpful as was the cab driver, Martin, who drove us from the airport.......he was more like a tour guide with a great sense of humor! Most of the other islanders we interacted with, while courteous, were not especially warm. Rather reserved, which I also found to be the case in other British islands such as the Bahamas and Caymans. We often felt, as one other recent reviewer said, that we were inconveniencing them, even when we were purchasing items from them! I don't think I will be returning to the Turks and Caicos, despite the incredible beaches there, as I prefer the welcome we received in Grenada (incredibly warm, gracious and genuinely friendly people), but if I were to return, I would book a stay at RWI again as I felt it was a great value for the money, and a lovely place, despite a few small glitches.

Room Tip: Don't bother paying extra for an oceanfront room.....the oceanview rooms are just as nice and yo...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 9, 2013

Had an oceanfront studio. Perfect for four nights. On a previous visit I had an ocean view one bedroom suite which is probably better for a one week stay. King bed extremely comfortable. I have stayed at much more upscale properties in Provo but for the value offered at the Royal West Indies it is hard to beat.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal West Indies Resort

Address: Grace Bay, PO Box 482, Providenciales
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#12 Top resorts Hotel in Providenciales
#18 On the Beach Hotel in Providenciales
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Royal West Indies Resort 3.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Royal West Indies Hotel Providenciales
Royal West Indies Providenciales
Royal West Indies Resort Turks And Caicos/Providenciales

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