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“Excellent property - good value for money” 5 of 5 stars
Review of Royal West Indies Resort

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Royal West Indies Resort
3.5 of 5 Resort   |   Grace Bay, PO Box 482, Providenciales   |  
Hotel amenities
Ranked #24 of 44 hotels in Providenciales
San Jose, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“Excellent property - good value for money”
5 of 5 stars Reviewed July 11, 2013

Great property, very beautiful. Pools are small and good for kids use only. Wish I didnt have to walk so much for towels every time. Would be great if they had sand toys and other accessories for kids.
House keeping services were great. Rooms are spacious and comfortable. We needed an extra bed and hotel was able to provide rollaway. We had suite #1 which has best access to ocean. Highly recommend that.
Kid friendly.

Room Tip: Recommend getting a Oceanfront room - other rooms are very far from beach. Also the towels are only...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
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English first
Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 4, 2013

Have been here for one day and so far everything has been great. The value we got relative to some of the other resorts nearby was excellent, and the staff and overall accommodations (rooms, pool, beach bar) have been top notch. Amenities like free bicycles for the 10 minute ride down to the grocery store, ATM and nearby restaurants is a nice touch as well.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 2, 2013

We just spent June 8th-June 21st at this resort. It was our third stay and we would go again in a heartbeat. The staff is very professional and accommodating. We feel more like "part of it" rather than just "paying guests". Our room was very clean and the furniture and appliances worked perfectly. The restaurant food and service was very good. The bar area is a little worn and in need of updating, but the quality of beverages and food always meets our expectations.....which are very high. This property is centrally located on Grace Bay just west of Club Med. Years ago this would have been troublesome, but the Med is nothing like it used to be. Very few folks stay there now and the late night revelry is next to nonexistent. RWI's location makes it easy to walk to 9 or 10 restaurants and lounges. The beach provides a shortcut to these places and we would walk both ways even late in the evening. For beach walks you can go east to the Leeward Channel (2.25 hrs roundtrip) and west to the Somewhere Else beach bar (1.75 hrs roundtrip) and never step on a stone! On the RWI beach complimentary kayaks and hobie cats will save you a lot of money. Try it. You will like it.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 30, 2013

This was our first time to Turks & Caicos and we really loved staying at this resort. (6/23-29/2013)The place was spotless, the grounds were stunning, the pool was beautiful and clean. There was a kids area and a quiet area for adults. The staff was excellent; front desk more business like compared to typical US staff, but still friendly.

In order for this trip to be more affordable and enjoyable you MUST RENT A CAR!!!!!!!!! Taxi cost is ridiculous and there are not a whole lot of nice restaurants to walk to. We paid $120 for a 15 min. cab ride from the airport to the resort. (not metered, $15 per head, 8 people). They have bikes to rent which we took to the store to get groceries on our first day. Small baskets, cannot hold a lot and bikes are ancient and terrible to ride. But we made it and stocked up on goodies. I did pack a lot of snacks to take with me. There is no resort gift shop or store for essentials. Could have used that.

However, the main reason: the beach and water...simpy magnificent! So clear we could see pretty little fishys swimming around our legs. There is snorkeling gear, kayaks and sailboats to use for free.

The room was beautiful with comfy beds, clean baths and kitchen. We were on the first floor with patio. We rented two attached rooms which was perfect for our family. Room 514 air conditioning didn't work that great, but room 515 was nice and cool. Also, you need to pull up the shower attachment before turning on the water. There is Happy hour and a DJ for a few hours in the evening, but otherwise very quiet area.

The restaurant menu was pretty good, but prices at all the nice restaurants are pretty high. I suggest the ribs and chicken for $14.00 at Tiki Hut on Wednesday night. (skip the chicken actually!). Mango Reef is right on the beach; beautiful at sunset ($$$$).

Overall, I think this was a perfect resort for my family and friends: 4 adults, 2 18 year olds, a 16 year old and a 12 year old. We would definitely come back.

Room Tip: If looking for ocean view, then you need to ask for the bldg. right on the ocean. All "ocean vi...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, Canada
Top Contributor
54 reviews 54 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 29, 2013

This was our 4th stay at the Royal West Indies Resort. We stayed at the resort from June 22 to June 29. I have two previous reviews on Trip Advisor regarding this same property.

My husband and I could not pass up Air Canada Vacations deal for the month of June. Two round-trip flights, taxes included, for $672! Wow! We then got in touch with Val at Turks and Caicos Reservations and he booked us a one room botanical suite. I highly recommend dealing with Turks and Caicos Reservations. This is the 2nd time that we have booked accommodations with them. The staff at Turks and Caicos Reservations live on the island and know everything about the islands and all of the accommodations. We then got in touch with Grace Bay Car Rentals and booked our rental car. Gotta love the steering wheel on the right, safest way to go.

When we arrived, we were greeted with a cool drink and our room was ready. We were in room 735, a one bedroom gardeniview suite, which faces the quiet pool. Just beautiful! Within a few minutes of settling in, we noticed that the safe could not be reprogrammed. Within five minutes, a staff member came to our suite and gave us a key to the safe. Problem solved! You will read from my first review of the RWI that a broken safe problem was never solved, nothing to do with the RWI, since we had rented privately from the owner via VRBO.

Near the end of our stay, we noticed some water on the floor when we got up one morning. We traced the source of the water to the water heater in the unit. Within five minutes, a staff was on his way up to our suite to clean up the water and look into the matter. This was around 9:00am. By the time we came into the suite around noon to head out for lunch, another staff member was installing the new water heater. We were very impressed with how quickly the problem had been solved.

One of the tasks that housekeeping does is clean up after your mess in the kitchen, including either loading the dishwasher or hand-washing your dishes. Tip them well, they work very hard.

The grounds of this property continue to amaze me. The way that the entire resort has been constructed, with lush grounds, are really beautiful. There are many properties on the island, some very high end properties, but in my opinion, no resort touches this resort when it comes to its beautiful grounds. The gardeners can be seen tending to the garden. Staff have always been polite and wonderful, despite having to deal with some less than polite guests that we observed this stay (no please and thank you.....manners people!).

We attended the Sunday night Jerk Party at the Pelican Bay restaurant, located on-site. The jerk chicken was really good and the musician that evening could actually sing, unlike some other nightly entertainment we have heard on the island that comprises of really cheesy music (sorry NADA).

We enjoyed some new restaurants this trip, such as Somewhere at Coral Gardens, Fresh Catch at the Salt Mills, and Lupo, at Regent Plaza. Lupo was probably one of my favourite meals. What a great new restaurant. Somewhere was also fantastic, we ate there twice! Fresh Catch was okay.

Please visit the Potcake Place if you are a dog lover. They are located on the ground floor at the Salt Mills Plaza. You can visit the puppies that the wonderful volunteers rescue, and donate some money to their cause. They are amazing individuals who devote much time and resources to rescuing the potcakes on the island. We volunteered to be potcake couriers to Toronto, but they did not require our services.

If you have mobility problems, I would recommend staying on the ground floor. There are no elevators. There are 8 buildings at this property. Building 1 is the only oceanfront building and it is literally on the beach. We have stayed in Building 1 twice and the views are pretty great. Other properties of later construction are set back much farther back from the beach. Buildings 2, 3, 4 and 5 are closer to the first pool and the Pelican Bay restaurant. Buildings 6, 7 and 8 are at the back of the resort and face the 2nd pool, the quiet pool and jacuzzi. What a quiet spot. We love this area of the property and it is only a minute or so walk to the beach. The 2nd floors of each of the 8 buildings have fully covered balconies, but the 3rd floors have a pergola, so you cannot really sit outside if there is rain and we had rain almost everyday the week that we stayed.

One final sweet ending to another beautiful visit to the island was the Glow Worm cruise. We attended the cruise on Wednesday night with Captain Bill. Captain Bill is.......interesting.........Anyways, while the purpose of the cruise was to see the glow worms, which was awesome, we had a few added treats.....saw a big sea turtle come up and give us a "what's up?" and then just as the sun was setting and we returned to Sapodilla Bay to wait for the glow worms, two dolphins appeared. They showed off for us for a good five minutes.......that is something I will always remember. What a wonderful treat and so special to have seen these beautiful creatures.

The RWI is our favourite place, and despite staying at other properties on Provo, we always return back. It feels like.......home.

Room Tip: The gardenview rooms in building 6, 7, and 8 all face the quiet pool and are away from the music at...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Canada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 28, 2013

This was our first trip to Provo. We loved the Royal West Indies Resort.The staff were friendly and helpful (even to over demanding patrons - someone was upset because the beach hadn't been groomed!) The staff at Pelican Bay and Eddy the beach guy were amazing. I found it took a few meetings with staff before they warmed up to you, then they were fabulous. Food was okay but the events were fun, fish fry etc. Happy hour was a lot of fun and opportunity to meet great people.Gardens are beautiful and so is the beach. We had the basic room, studio botanical and it was more that adequate. Great location close to everything, just a bike ride away. We rode the bikes a lot, they are in really poor shape but get you were you need to go.
Heard some complaints about towels not being changed but for an Island with little water you can't blame them. Our room was cleaned daily. Two beautiful pools, one for adults which I liked, and one for the families.
Groceries are very expensive, be aware, shop wisely.
A must do trip is with Silver Deep - cruise to Iguana Island and more, one of the most memorable things of our vacation. A pregnant lady wanted to snorkel, the staff went in the sea with her to assist. Provo Ponies is also a great experience.
I'd choose Opus restaurant over Coco if I had to make that choice. Both were great though
Not a party place but that's why we chose RWI. Wonderful experience and can't wait to return - and will stay at RWI when we do.

Room Tip: We had room 513 - ground floor. No stairs to worry about and had our own private garden. This room...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 25, 2013 via mobile

The front desk staff were not friendly. They seem moody, no smiles. Pelican bay restaurant staff especially, Stacey made the best our stay.The beach towel guys were also pleasant. Nice resort, I would recommend it.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Royal West Indies Resort

Address: Grace Bay, PO Box 482, Providenciales
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#11 Top resorts Hotel in Providenciales
#17 On the Beach Hotel in Providenciales
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Royal West Indies Resort 3.5*
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Also Known As:
Royal West Indies Hotel Providenciales
Royal West Indies Providenciales
Royal West Indies Resort Turks And Caicos/Providenciales

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