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“Great for independent traveler ...” 4 of 5 stars
Review of West Bay Club

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West Bay Club
4.5 of 5 Resort   |   Lower Bight | Grace Bay, Providenciales   |  
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Every 3rd Night Free
Ranked #11 of 44 hotels in Providenciales
Florence, South Carolina
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Great for independent traveler ...”
4 of 5 stars Reviewed August 29, 2013

I spent a week at The West Bay Club with my family of 5 and was extremely happy with our choice. This is a great spot for anyone who wants to get away from the crowds on Grace Bay but still have plenty to do to keep you busy. The location is perfect .... honestly, it could not be better. The beach is clean and quiet and the beach staff are very attentive. You can walk to many restaurants but we still opted for a car as we wanted the flexibility to explore the island on our own. Our room was great ... clean and large and well-equipped. We had a ocean view which I highly recommend. The only thing that kept this hotel from getting a rating of 5 in my opinion was the restaurant. I absolutely agree with other reviewers that the breakfast is basic ... and does not change from day to day. The staff at breakfast were very slow and we often felt like they could care less. Our solution? We bought breakfast food and the kids ate in our condo ... it was fine. We never ate dinner at the hotel as we knew that we would be disappointed but you have plenty of wonderful choices on the island in both walking and easy driving distance. The concierge is helpful in making restaurant reservations and booking excursions but don't expect a lot of hand-holding ... this resort is really best for independent travelers who are going to do a little research on their own.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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502 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Any
English first
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2013

Just wanted to thank Asha, Eduardo, and the rest of the crew for making our return trip sensational.
I will echo much of what I wrote the first time around - this is such a phenomenal destination for a family with young children, like our own. The snorkeling could not be easier - and it's not just Smith Reef, there are unparalleled extremely kid friendly snorkeling options the opposite direction as well. The fact that the resort does not overwhelm the size of the pool, and the shade, make the pool easy to use any time of day (or evening).
It was great to see many returning guests from last year, and I think that's a testament to the fact that the West Bay Club is a phenomenal property. The rooms are great, the views sensational, the beach the best on the island, and the water options so easy. My kids are already begging us to book a 3rd trip...
Thanks again to the staff, and we hope to return soon.

Stayed August 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

Our stay at the West Bay Club was truly the perfect vacation! First of all, T&C is beautiful. Pristine beaches, beautiful ocean views everywhere, amazing scuba diving. Here's my take on the stay: Grace Bay Beach is awesome, but is very touristy and the "main strip" can get crowded. Summer is the low season, but the "main strip" resorts were still pretty full from what I could tell. West Bay Club (and the Gansevoort which is right next door) are located on the west part of grace bay beach (hence "west bay" club). They are isolated from the "main strip" resorts so to me it almost felt like we had grace bay to ourselves. West bay club was only at ~20% capacity when we stayed which helped. I recommend a luxury suite that has a kitchen. we bought groceries from the local IGA which saved a lot of money on lunches and dinner (we only went out for dinner 2 nights during a full 5 day stay, all other meals we made). beach is beautiful at west bay club, breakfast is continental and complimentary (coffee, eggs, fruits, don't expect gourmet). everyone is laid back and very friendly. the only knock would be that the pool facilities are nowhere near as nice as gansevoort (next door) but we didn't go to the caribbean to hang at the pool so it didn't matter to us. overall a great experience and i would not hesitate to go back to west bay club.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 7, 2013

From the time of my arrival to the time of my departure I felt I was in a dream. This was the most comfortable luxurious stay I've had in years. The staff are very good at anticipating your needs and accommodating them to the fullest. I will be back soon!

Room Tip: Let your heart make the choice...
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scituate, Massachusetts
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 2, 2013

I have to admit I read a fair amount of salty reports about the West Bay Club just before we went. Those folks were all wrong!!
The staff were tremendous and the food at the Atlantic Bar and Grill was great. We ate there several times with our three kids (11,9,5). The food at each meal was great and folks could not have been more helpful.
Breakfast was included in the room and it was great. They cooked eggs for everyone at their outdoor kitchen and the service was great.
The room was over the top. Nobody need a 3K sq ft room on vacation but it was beautiful. The view from the fifth floor was probably the best we have ever had. The beach and the water were beautiful. We walked just down the beach to the reef to snorkel and the staff on the beach got us all set up with a half day snorkely trip and some parasailing!
We will absolutely be back the next chance we get.

Room Tip: Room was HUGE!!!
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 28, 2013

My husband and I just returned from our 3rd year in a row staying at The West Bay Club. The property is on one of the widest and quietest areas of beach in Grace Bay. One of the reason's we keep on returning is the quaintness of the property. It's small yet still has a restaurant and bar. The staff is very friendly and helpful yet unobtrusive. Eduardo and the rest of the beach crew were great and always friendly and helpful. Tristan and James and JoSue were wonderful at the bar and also very helpful as well as everyone at the front desk.

We always stay in a one bedroom unit and it has always been impeccably clean and fully stocked with everything we needed. We can't wait to return next year!

For more casual restaurants we like to visit the Conch Shack and Somewhere. For a little nicer evening Magnolia's, Bay Bistro, Hemingway's and Mango's are all great as well.

We booked a 1/2 day snorkeling trip with Provo Sports and they did a great job taking us to Iguana Island and then onto snorkeling and lunch on the beach. Also visited Mudjin Harbour on Middle Caicos and had a great time. It's about a half hour ferry ride to North Caicos and then we rented a jeep and explored North and Middle Caicos. The staff was very helpful and set both of these trips up for us.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Elgin, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 26, 2013

We stayed here a week in early June and were very disappointed. No one (with the exception of Eduardo) went out of their way to be friendly and helpful. Breakfast service was awful. The girl was so slow setting things up with an uncaring manner. Boy, back in the states, she would be fired! Always texting or playing games on her phone. I had given the front desk postcards to mail, and 6 weeks later, they finally arrived. I'm sure they sat there never bothering to take care of them like they said they would. I would say that overall, they could care less if you stayed here. Got the impression too that we were bothering them when we needed assistance. Loved the island but not this resort! Would not stay here again.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dlunderwood, Manager at West Bay Club, responded to this review, July 28, 2013
Dear Guest, thank you for staying at The West Bay Club, we do appreciate you taking time to post a review. Our guest comments are very important to us and I am disappointed to hear that our service levels didn’t meet your expectation. The appropriate department heads were notified and further action, including training will follow. Please be assured that this is not the standard for our service levels and I sincerely apologize for your experience.
Most of our guests are returning guests that also recommend The West Bay Club to their friends and the majority of posted comments are of how wonderful our staff is.
However if The West Bay Club team members training is something we can polish, the efficiency of the local post office is beyond our control. Because of that we do not encourage guests to use this service but rather use the on line e cards located on our website.
Once again we at The West Bay Club regret that your stay was not as enjoyable as you expected but we can assure you that we will work hard to improve and given the opportunity hope to restore your faith in TCI and The West Bay Club.
Best regards,
Roxana Underwood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about West Bay Club

Address: Lower Bight | Grace Bay, Providenciales
Phone Number:
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Providenciales
#7 Spa Hotel in Providenciales
#8 Luxury Hotel in Providenciales
#8 On the Beach Hotel in Providenciales
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — West Bay Club 4.5*
Official Description (provided by the hotel):
Recapture your sense of luxury at the latest elegant resort addition to the tranquil shores of Grace Bay, Turks & Caicos; creating new standards with its extraordinary location, chic architecture, superior finishes and luxuriously appointed suites. This graceful Turks & Caicos resort is private and intimate as it comprises only forty-six suites. Accommodations are sophisticated, yet relaxed. With large ocean front terraces, expansive glassed walls and dramatic living areas. ... more   less 
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Also Known As:
West Bay Club Hotel Providenciales
West Bay Hotel
West Bay Resort
West Bay Club Turks And Caicos/Providenciales

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