After reading articles praising the beaches in Providenciales, not to mention the glowing reviews on this site, we booked a week at the West Bay Club on their website. This became relevant during our check-out, as the wording on their site regarding their cancellation policies was different on our copy (from when we originally booked) compared to the copy that the front desk gave us on our last day. Our copy had the wording "7 days prior to arrival the balance will be charged" which meant we wouldn't have to deal with paying the balance (after already paying a 3 night deposit) while trying to check out. However, the copy Angela gave us did not have the wording regarding the balance payment, so were ended up having to pay the balance at check-out after all. The fact that this was changed from the time we booked in March to our stay in July was very troubling, as this was not a cheap vacation. I state this upfront as this was only one of "little surprises" that marked our stay.
As for the hotel, I learned that boutique is the new way of saying economy/efficiency, but with nicer appliances. It's similar to how dealerships say "pre-owned" instead of "used" when trying to sell cars. Anyway, the hotel room was clean and cute: the one bedroom suite had a king-sized bed with a very soft mattress cover, built-in closets, a mini-balcony overlooking the pool, flat-screen tv's, cable (although reception could've been better), wi-fi, tidy kitchen with glass tile (loved this look!) small fridge, microwave, oven, dishwasher, toaster, blender, etc. The living/dining area was very airy, especially if you opened both sliding glass doors.
Now, that airiness that was so refreshing was due to the ever-present wind gusts. I'm surprised it's not mentioned by more reviewers, as it made a huge impression on us during our stay, and is one of the reasons we won't be going back. It even seemed like the hotel designers tried to maximize the wind by installing vents in the stairwells, which felt good as you were going back to your room after a hot day. But, when we were lounging at the pool, the harsh winds were really noticeable. They were even more noticeable while swimming in the ocean, as the current was very strong. They could've advertised the health benefits of having your very own reverse current "pool" right at the beach! Those wind gusts could even be heard on the videos we took while site-seeing. Also, while walking on the beach, I joked to my husband that it felt like my legs were getting sandblasted. Note for possible spa procedure?
As for the service at the hotel, well, it has room for improvement. The concierge service was never mentioned, although it did look like there was an area for it, but I never saw anyone actually at the desk. The rum punch drinks were a nice touch to welcome us, however, a shuttle service would have been much nicer. Really, really consider this! The daily breakfasts consisted of coffee, some juices, some cereals, bagels, tiny stale-tasting pastries, and eventually, some scrambled eggs in a warmer. The first night we ate at their restaurant and encountered our first sticker-shock: a dirty banana priced at $18. Whoa! The next day I ordered a "skinny b****" based on the bartender's recommendation and it cost almost $16. I think the cheapest alcoholic drink we had during the entire trip was $4.50 for a Turks Head at a local restaurant.
I know there are those who'll laugh at my sticker-shock and dismiss it as naiveté. It's just odd to be paying hilariously high prices on tropical drinks and then step outside of the hotel grounds to see the real world. So yeah, I'm likely to tick off the foodies, but I don't give a crap about finding the island's best fish taco when I have doubts about my safety.
And, one last thing I'd like to suggest to the hotel: please consider purchasing disposable snorkel mouthpieces. I know the beach guys wash them in a big plastic tub, but still, I was glad I brought my own to use.
Overall, it was a learning experience for us that we won't forget.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.