5 years ago I wrote this about the waitress at Rituals - " Not just sullen or rude but both in perfect balance together with a healthy dose of disinterest. Our orders were brought out in a completely haphazard way. First a coffee for one person, then a juice for someone else, then a panini for someone else. We ordered a double Espresso and two Americano’s. We got a single Espresso and one Americano. At least she was consistent. I eventually got my club sandwich when everyone had finished their meals. As with most of the waitresses we met she became a lot more attentive when it became time to pay the bill."
Things have not improved. This time we only wanted two coffees. We sat down and waited for over 10 minutes before we could get anyone to take our order. The waitress wrote down our order for two lattes on her pad. 45 minutes later we were still waiting so I went to investigate - no sign of our order. It is not just that the staff are inefficient but the way they deal with the customers as if they are to be endured rather than interacted with. There were no smiles, conversation or helpful suggestions. I shall still go there because the coffee is good, but only for take-aways.
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