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Sandy Point Village: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 40 Reviews
5.0 of 5 stars
9
4.0 of 5 stars
11
3.0 of 5 stars
9
2.0 of 5 stars
5
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#25 of 61 hotels in Tobago
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  • Rooms: 45
  • Address: Crown Point Tobago
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
No Business Center No Fitness Center No Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant No Room Service No Swimming Pool
Check Rates: $65 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sandy Point Village

( 14-18 of 40 )
“Poor Service”

Sandy Point Village

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2 of 5 stars
Trinidad and Tobago
Oct 30, 2007

During my vacation time, my husband and i (Trinis) decided to spend some time in Tobago. We've stayed at different places here before (mainly guest houses), and haven't had much or any reason to complain about our stay at those places. We decided to stay at Sandy Point Village this time. Firstly, to book our flight, I called Caribbean Airlines. The customer service experience on that phone call was absolutely magnificent. I then called the Sandy Point Village and the contrast was soon noted. I spoke with one of the receptionists (Avanelle) who seemed to be new or something because she kept putting me on hold everytime i asked a question. That was the next thing. I felt as though I should have been sitting at the reception desk because I was asking all the questions. Information was not readily/easily available and most questions were answered with just a 'yes' or 'no'. Despite this, my husband and i still decided to come, with the hope that the service experience would be better.
Upon arrival, the check-in experience was not too bad, although the warm greeting and "welcome to Sandy Point Village" was missing. After we got our room we took a walk around the premises and found the surroundings to be absolutely lovely. The place was well kept and the ocean view was magnificent. The room was always clean. Unfortunately, these positives were far outweighed by some poor service experiences. I am involved in the service industry (i work in a bank), so I know all about customer service. It may not always be as it should, but we always have to make that extra effort to provide a high level of service since the reputation of the institution is at stake. The following outlines the sore points of our stay:
We signed up for the meal plan (b/fast and dinner). On our first night our first waitress was not pleasant at all. She did not let us know what dinner was inclusive of...all she said was chicken or fish. We had to ask her 1.what kind of fish; 2.how the meat was going to be prepared (e.g stew,curry???) 3.what else we were getting (was it just meat we were going to eat?). She did not tell us that the drinks we ordered were not included in the package. We found this out when another elder waitress took over and brought us a bill..of course the following nights, we drank the tap water (this was free...u had to pay for bottled water). I don't really understand how you could NOT include fruit juices in a dinner package...i just can't understand that. Anyway, the following morning for b/fast, we had the "joy" of having the same younger waitress attend to us. Thank God a very pleasant guy was working with her, so he was our main waiter for the morning. He brought us the wrong menu (apparantly there are menus for persons on the meal plan and menus for those who are not). However the waitress was at the bar area and realising that the guy gave us the wrong menu, her command to him was "take back dem menus from dem". We heard this from where we were sitting and it made us feel as though we were some poor menu-stealing destitutes...
Anyway, on one of the days we had to wait one and a half hours for clean towels. How can this be. Don't you have extra towels that can be used while the dirty ones and being cleaned??
Also, this is the first place that we've been to that you have to pay a deposit to get a remote control for a tv..
We also did not appreciate losing 4hrs of sleep per night between 12midinght and about 4 am, because of the noise from the hooligans who gathered to go to "The Deep".
Please take the reviews you get on the site seriously. You are running a hotel and service is the main factor in this industry. We will not be returning unless we hear of a vast improvement in the service. You all are probably still in business because people mix you up with the Sandy Point Beach Club...i don't know. Do something about your Receptionists and waiters/waitresses..

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spees's Summary
Date of Stay: October 2007
Member since: October 30, 2007
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Average price*: $65 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Clean, comfortable, affordable.”

Sandy Point Village

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4 of 5 stars
Stockholm, Sweden
Sep 20, 2007

***

First off, it should be noted that some of the reviews seem to be referring to Sandy Point BEACH CLUB, which is next door to Sandy Point VILLAGE. Whereas some reviews mention a split-level apartment with a main bedroom on the top-floor and an adjacent one in a smaller room right next to the main bedroom, Sandy Point Village report's split level lay-outs are different. SPV does not have a beach, even though it IS ocean-front, unlike SPBC which offers a beach.

***

After reading the reviews I was very skeptical about staying at Sandy Point Village. After visiting the reception even more so - though the service at the reception desk was not as horrible as some previous reviews have noted, neither was it particularly welcoming. Perhaps Sandy Point Village is popular enough to not have to worry about attracting tourists, but it would be nice to be greeted in a hospitable way when visiting a hotel - or at least see the hint of a smile. Having worked with customer relations a while now, it seems important to me that the "front desk" of any company reflect the company as a whole. This reception desk did not.

The restaurant staff however, was charming and the breakfast and lunch snacks nicely prepared (we did not try the dinners though, opting for The Seahorse Inn & Bamboo Mile, both exquisite.) At times certain breakfast/lunch dishes were unavailable, but this can happen to the best of restaurants. The lack of a first choice of dishes was easily compensated by the waiting staff and the beautiful ocean view. It is definitely worth visiting the hotel if only to have eggs and ham and gaze out over the water.

As for the rooms, of which we rented a split-level facility - first I must compliment room service. One in our party had left his clothes on the couches, we returned to a clean apartment with a neatly tucked bed - and a pile of folded clothes. Needless to say, we didn't leave them unfolded again. But it was nice to have that maternal touch.

There was probably not much the maid could have done about the bathrooms, which had a peculiar odor, probably due to the plumbing. Pouring disinfectant down the sink, tub and toilet did not do too much, so it was not for lack of cleaning that the bathroom smelt musky.

The rooms themselves were very nice. One might worry about the lack of privacy because of the open door plan - i.e there is no door separating the loft from the rest of the house, but after a tiring but great day of trekking the beach and the island, the privacy of closed doors may not have to be an issue, except for those who plan "after-hours activities", so to speak.

If you can handle the lack of total privacy, then the split level apartment might be for you. The apartment is laid out as follows: one enters the apartment to see a small, neat living room with comfortable couches. Opposite the living room set is the dark wood staircase going up to the loft bedroom, which comprises of two queen beds and a very spacious wooden-floored room. There is a nightstand between the two beds which are spaced about a meter or so apart, and a desk with mirror and tall closets opposite the beds. There is also a television with a limited number of channels, yes, and no remote control, as has been mentioned - but one does not really go on vacation to a tropical island to sit in front of the television. A remote control would however have been nice for when you are lying in bed with your tired, tanned self and don't want to get up to switch channels, but a little exercise never hurt anyone.

Back downstairs - directly behind the living room furniture is a small kitchen. The 2 meter bar table (with 3 barstools) cuts of the small, but functional kitchen area from the rest of the living room. It's a bit cramped, with few - and yes, mismatched kitchen utensils, but good enough to swish together a pasta dish or boil some tea water.

Should you be allergic to small kitchens, then a dinner at the Bamboo Mile Bar and Grill on Milford road, though pricey, is worth the trip many-fold. The service and food is impeccable. They only use fresh ingredients and will refuse to serve you anything that's not been caught that day. One would do well in choosing the scallop appetizer, but avoiding the "coconut rice" which is more dry grated coconut than rice. The generous portions will leave you satisfied with simply an appetizer, even though the entrées must be sampled. It's a walkable distance, a taxi will cost you approximately $5.

Back to the split level apartment - there is a passageway from the kitchen/living room area under the wooden staircase which leads past a small single bed and to the bathroom, whose properties have been covered above, and a little further down the short passageway is the second (also doorless) queen bedroom. The floor is tiled unlike its upstairs counterpart, and about half the size. For perspective, the upstairs loft is about as large as the downstairs bedroom and the toilet and kitchen combined. The downstairs bedroom also has closets, and a large mirror with desk, an ironing board stored in the closet, as well as an iron. Both this bedroom and the upstairs one have separate air conditions, and turning them both on will chill the apartment nicely, (if not too much)

Should one leave the split level apartment, which is unfortunately not on the beach, but rather facing another apartment complex, then one goes down another wooden staircase which stretches across one of the hotel's pools. I preferred this one to the larger one featured on the site's homepage, as it is more quiet, the warm waters ideal for a night-time swim. It's an unlit pool, however, so the night swims are strictly for adults as lifeguards are absent both night-time and daytime at both pools. Should you wish to socialize with other hotel guests, the second pool is a better bet for you, as it gets more sun and more visitors.

I hope I've managed to cover everything! It's not a five star hotel, but it offers clean facilities, thanks to the cleaning crew, and is worth the price. my only gripe with the price is that the split level apartment, which can accommodate up to seven persons with its three queen sized beds and one extra single bed does not have a fixed price. The going rate $100 during high season and $75 during low season - but only if you are two persons sharing the sleeps-seven apartment. Each additional person costs $15, with both a 10% service charge and a 10% tax charge.

For a party of seven then, the cost would rise to $100 (or $75 ) plus $15 times 5 = $211:75 or $181:50. You might want to keep this in mind before getting impressed with the originally low rates. And one does hope that the service charge goes directly to the cleaning staff rather than the reception desk staff. But It's a reasonable price given that hotels where I live usually charge approximately $110 same for a single bed room, minus kitchenette.

All in all, it was definitely worth the stay with its five minute walk to store bay, free shuttles to pigeon point and comfort level. The sound of airplanes landing and taking off might seem bothersome, but not enough to ruin your holiday experience. Should you be an airplane enthusiast though, the runway can be observed from the comfort of your upper bedroom balcony.

  • This TripAdvisor Member:
    • Liked — the ocean-front restaurant, the cleanliness, the short distance/shuttles to beaches.
    • Disliked — the bathroom, the front desk.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscaroscar's Summary
Date of Stay: August 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: October 22, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $65 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Disappointing.”

Sandy Point Village

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2 of 5 stars
Ontario, Canada
Aug 25, 2007

After all the hype we got from friends in Trinidad, we thought that Tobago must be paradise. On our arrival, the receptionist at the Village( Latoya) soon dispelled any such notion. Unfortunately, her beauty did not match her attitude, No matter how nicely we asked for any info, it was like trying to extract teeth from a Bengal tiger. One day, my wife asked if she disliked being at work & she said she hated work. Not the best type to have at your front desk! The other staff were more friendlier, but gave the impression that they did not have to worry about how they did their jobs, 'cause their replacement would not be any better. The rooms were half cleaned, the kitchen was poorly equipped, the bathroom dingy, the A/C in the loft bedroom had one speed- freezing. The Disco never opened, but that was no problem, as all the noise at the Airport would have drowned out the music anyway. On the plus side, the rum punch party was entertaining & the grounds surrounding the complex were attractive. No, we will not be back.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario_CanadaAlex's Summary
Date of Stay: February 2007
Member since: August 02, 2007
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Average price*: $65 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Mixed Feelings”

Sandy Point Village

Aug 24, 2007
1/2 found this review helpful

I recently stayed at Sandy Point Village with my wife and two kids (14 & 17 years) and found it to be adequate but not "quite there).
The apartment itself was roomy which consisted of a dining/living/kitchen area, one bathroom, one bedroom (queen size bed) - downstairs and one bedroom with 2 queen sized beds in the loft upstairs. The loft also had a balcony with a table and chairs. There was also a patio to the front which had a table and 4 chairs overlooking the pool.
While the accomodation was adequate there were too many niggling problems that took away from the vacation. They are as follows:
1. No microwave in the kitchen - this is a must today.
2. The TV cable provided only had 5 channels - a tad bothersome with 2 teenagers. - There were also no remote controls for the 2 TV sets (ground floor & loft) so surfing through the many channels (five) was a little cumbersome.
3. The bathroom fluorescent light was not working. This was replaced with a "plug in" light which was totally inadequate.
4. Try as we may we could not keep the shower from soaking the floor of the bathroom itself. We even went as far as purchasing a shower curtain which proved useless. The containment design is poor.
5. The cutlery was not stored in a tray in the cutlery drawer. It was just placed on the bare wood of the drawer. Also, no one piece of cutlery matched each other - appears to be a compilation of remaining cutlery pieces.
6. The both faucets (bathroom & kitchen) leaked.
7. There were no kitchen towels in the kitchenette. We had to purchase two to make life a little easier in the kitchen.
8. The toaster oven was not working properly and we had to use the oven for these duties.
9. There were also no radios or clocks.

While these problems may seem insignificant, when I go on vacation I expect it to be as comfortable and "trouble free" as possible. While there were many positives to the resort (beautiful grounds, roomy accomodation, easy access to the beach, etc.) these little niggling problems made my stay a tad bit more difficult.

  • This TripAdvisor Member:
    • Liked — Roomy, excellent location, grounds well kept, by in large a clean accomodation
    • Disliked — Minor problems as noted in my review which took away from my vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TobagoLuver's Summary
Date of Stay: August 2007
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: August 24, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway
I do not recommend this hotel for:
A romantic getaway, People with disabilities, Older travelers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $65 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“poorly maintained beautiful resort”

Sandy Point Village

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2 of 5 stars
trinidad
Aug 21, 2007
1/1 found this review helpful

will not stay again. the resort does not provide beach towels and no one tells you until you get there. insect and vector poison could be seen in the bathrooms and compound, could be easily injested by children. the kitchen and bathroom need a complete overhaul, it is sooo outdated. the pools were not cleaned or treated everyday. a beautiful resort on prime land but poorly maintained.

  • This TripAdvisor Member:
    • Liked — large room
    • Disliked — service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gcch's Summary
Date of Stay: July 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: August 21, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Girlfriend getaway
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $65 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Sandy Point Village

( 14-18 of 40 )
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Sandy Point Village Also Known As

Address: Crown Point, Tobago