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“Don't Believe the Pictures! This is a DUMP” 1 of 5 stars
Review of Royal Palm Suite Hotel

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Royal Palm Suite Hotel
2.5 of 5 Hotel   |   7 Saddle Road, Maraval, Trinidad   |  
Hotel amenities
Ranked #2 of 2 Hotels in Maraval
A TripAdvisor Member
“Don't Believe the Pictures! This is a DUMP”
1 of 5 stars Reviewed November 17, 2003

Imagine a typical US Fleabag hotel.. then drop it down a notch or two.

This hovel (not a misspelling) is in the middle of a slum area, doors open to the outdoors, pool is in disrepair, rooms are dirty, smelly and poor quality. I wouldn't let my worst enemy stay here. I walked out of the property after one look at the room.

The pictures are not an accurate depiction of the property. I was shocked when I looked at the pictures on Expedia as it is simply not representative of this hotel.

Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susan345, Manager at Royal Palm Suite Hotel, responded to this review, October 24, 2011
Unfortunately this review is extremely incorrect.
The photos of the hotel on its website is totally accurate and was taken recently (2011).
The rooms are clean and spacious.
The pool has been re-done and a jaccuzi has been put in.
The rooms have been tastefully refurbished.
The hotel is located in a very safe and decent part of Port of Spain (Maraval) with an excellent location (next door to a large supermarket) and walking distance to 3 shopping malls and banks.

There are onsite shopping boutiques; doctors' offices; conference facilities; pharmacy. In fact the place is bustling with energy.

Sometimes a person may arrive with full knowledge that there is a NO refund POLICY for the carnival period. When they arrive in Trinidad, at times, they meet a friend/ family who may offer them free accommodation. With this offer, in an effort to get out of the contract with the hotel, some persons fabricate all kinds of reasons/ faults to avoid the accommodation contract and behave in a deplorable manner. We know every one of the complainants on this website.

At the hotel, we are in the business to provide hospitality. it is unfortunate that persons would make the effort to be very spiteful.

The guest(s) who have stayed and who were satisfied with the service and accommodation, may not take the time to write a review, but the satisfied guests by far outnumber the few disgruntled customers who have posted bad reviews on this website.

With this in mind, I would like to invite all such disgruntled guest to contact the hotel via its email address: admin@royalpalm.co.tt so we can further discuss any matters that may be troubling them as we are open to suggestions for improvement.

"make a friend today, instead of an enemy"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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27 reviews from our community

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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Additional Information about Royal Palm Suite Hotel

Address: 7 Saddle Road, Maraval, Trinidad
Location: Caribbean > Trinidad and Tobago > Trinidad > Maraval
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Maraval
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Royal Palm Suite Hotel 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Royal Palm Hotel Maraval
Royal Palm Suite Maraval
Royal Palm Suite Hotel Trinidad/Maraval

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