Me and my husband had our wedding at Chaconia Hotel and we were disappointed with the experience, service and handling of preparations by Chaconia Hotel. We often found ourselves renegotiating matters already settled and agreed upon. It is clear that there is a lack of communication and general knowledge shared among managerial staff which was evident by the mixed information provided.
Over the course of a few months we have met with a variety of the staff. We always confirmed what was discussed and agreed after every meeting either through a follow-up phone call or email. On numerous occasion we were denied arrangements that were initially promised and the explanation always seemed to cast blame on those that departed (quit/fired). There was a change in price from what was initially agreed for the food/beverages.
In addition, all my guests complained about the quality of the food, as well as the small amount that was served. Aslo, the menu was not the same that we agreed upon prior to the wedding date.
We were suppose to have a plated dinner, however, Chaconia did not have the staff necessary to execute our plated service, so other ppl like the decorators, and family had to fulfill this request for us.
Though the wedding package came with a free night for the bride and groom, the room was very dusty and the A/c was not working.
Generally, we decided to have our special day at Chaconia because of the offers, price and agreements we made with Chaconia Management from the beginning, and we felt as time passed after payments were made, some decisions were challenged and attempted to modify. There were times we felt ignored as we called and emailed for weeks without a response. Unfortunately, our trust in Chaconia was often broken and we constantly had to reconfirm decisions and at times struggle to get our initial agreement re-approved.
My intent to respond in such length is not to bash the hotel but to be brutally honest with our experience. I do believe the Hotel actually has a lot of promise but it can only reach its pinnacle if certain measures are put in place especially in reference to management and customer service. Once again, we do Thank You for hosting our wedding.
- Also Known As:
- Chaconia Hotel Maraval
- Chaconia Hotel Trinidad/Maraval