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“Improvements Needed” 3 of 5 stars
Review of Hyatt Regency Trinidad

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Hyatt Regency Trinidad
4.0 of 5 Hotel   |   No 1 Wrightson Road, Port of Spain, Trinidad   |  
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Ranked #1 of 22 hotels in Port of Spain
UK
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“Improvements Needed”
3 of 5 stars Reviewed October 7, 2013

The hotel i general was in a very good condition and the staff helpful and attentive. We ate dinner in the main restaurant, which was excellent, with very good service. Th epool though is disappointing and looks in need of a revamp.
In addition, the pool area delivered some of the worst service I have ever experienced in a Hyatt property. Surly, disinterested and distinctly unhelpful characterise the experience we had on both days. We sat at a table for 18 and 22 minutes on consecutive days before anyone would even deign to acknowledge us- both days the pool bar was not busy.

it soured our experience so much we cancelled the two nighta we planned to stay there at the end of our trip.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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616 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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English first
sandy utah
Top Contributor
58 reviews 58 reviews
10 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed October 6, 2013

For an upscale hotel,they nit picked us to death. They were most un accommodating After 4 visits to the concierge we finally found someone who could grudgingly give us a map. This was during business hours. No help at all in arranging anything. The breakfast buffet was of limited variety compared to other upscale properties we have stayed at. The swimming pool was great and well maintained

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Quebec City, Canada
1 review
5 of 5 stars Reviewed October 6, 2013

I went to Trinidad the first week of September. The Hyatt staff is professionnal, yet warm and accomodating. We really loved the service. All the small attentions surely make us want to go back. The pool area is unbelievable and the food is tasteful!! You can feel easily at home there. If you get a chance to meet Marck, an employee at the pool, he is one of the best!

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bristow, Oklahoma
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 5, 2013

Our first night we were met in the lobby with sparkling wine. The staff is over the top helpful. On a trek to a local beach, they made sure we had water and towels for our trip. They offered great directions wherever we wanted to travel, and always with pleasant demeanors and smiles.

The spa was great! Very clean, relaxing. They made us feel quite welcome and comfortable.

The pool bar was fantastic! Friendly, relaxed, laughing staff made it a very enjoyable, relaxing experience.

Fell in love with Oma, the cleaning woman on our floor (17), she was absolutely delightful!

The breakfasts served were varied, and delicious. My ONLY complaint was the coffee service in the restaurant...I had to practically beg to get a second cup.

Highly recommend...the hotel is beautiful, with many lovely seating areas, inside and out.

Room Tip: Amazing sunrises and sunsets were a bonus of a room on the ocean side!
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kingstown, St. Vincent
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 28, 2013

Being presented with chilled sparkling wine on arrival was a very good touch. Great ambiance in the swimming pool area. Although it was offered to us complimentary on requesting it we felt to be charged $ 20 a day for Wi fi connection was not what one wouldn't have expected in a hotel of this caliber. Staff helpful and polite.

Room Tip: Request floor 16 sea facing
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 28, 2013

This government-owned hotel is operated by Hyatt and ideally located for those with government business - T&T parliament is just across the street - but isolated from the downtown area and not located in an area suitable for strolls. Hotel has modern facilities, well-trained staff and spacious rooms. Basic room rate does not include breakfast, internet access (US$ 15 per day) and basic business center usage (US$ 1 to print a page). Buffet breakfast is not generous, with limited choices. Lobby level terrace is great for early evening drinks overlooking the ocean.

Room Tip: Odd-numbered rooms have beautiful view to the ocean. Even-numbered rooms face other buildings and ma...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed September 22, 2013

The ambiance is wonderful especially at the evening time the sunset is breath taking at the terrence , the staff is also friendly they make you welcome , they are very attentive to you the server Kardene was very nice my wife wanted a nice fruity drink and she recommended the the Island Vibes for her and my wife loved it and I was looking for a drink with local rums and she recommended the Traffic Jam for me which tasted wonderful . She made our time at the lobby bar very welcoming with her pleasant personality . I would definitely if your traveling to Trinidad you stay at the Hyatt regency . We would definitely come back and stay at the Hyatt

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Trinidad

Also Known As:
Hyatt Regency Trinidad Hotel Port Of Spain
Hyatt Regency Trinidad Hotel
Hyatt Regency Hotel Trinidad
Hyatt Port Of Spain
Port Of Spain Hyatt
Hyatt Regency Trinidad Port Of Spain
Address: No 1 Wrightson Road, Port of Spain, Trinidad
Phone Number:
Location: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 22 hotels in Port of Spain
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Trinidad 4*
Official Description (provided by the hotel):
The new Hyatt Regency Trinidad is a high rise hotel at the Port of Spain International Waterfront Development along the waterfront of Trinidad and Tobago's capital city. This 428 room hotel presents offers contemporary style and an comfortable luxury for Trinidad visitors. Featured in the design is a 16,000-square-foot Grand Ballroom, a 10,000 square-foot multipurpose facility, one full-In addition, a serene rooftop pool and terrace will provide a relaxing escape for business travelers. ... more   less 
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