I recently stayed at the Palms Hotel for three days and was appalled at the service. I arrived at 5:30 pm and found the room to be very hot; the air condition was turned off. I attempted to take a shower and to my dismay there were no washcloths. I called the front desk to complain and was told I have to make a call each time I need a washcloth or an iron. An attendant brought me a hand towel and said that at the time there were no washcloths. The following morning I was told that they had to move me to a different room. They said they overbooked the hotel and they need the upgraded room for a guest who was arriving at 4:00 pm that day. I returned that afternoon and was handed a key for room 204 where my belongings were placed. It is beyond me that the policy of the hotel is to have guests call the front desk to ask for a cheap, flimsy, dingy washcloth each time one is needed. Don’t waste your time to stay at this motel. It is not a hotel as stated.
- Official Description (provided by the hotel):
- New hotel located 5 minutes from Piarco International Airport. ... more less
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- Also Known As:
- Trinidad Palms Hotel
- Palm's Hotel Trinidad Port Of Spain