My husband and I decided last minute that we wanted to spend the weekend at a hotel. So we called around and decided to stay at Radisson. Anyway, we checked in after midnight and went to our room. As soon as we opened the door, we were greeted with a musty smell. My husband complained right away and rightfully so. The room just felt dirty and looked like it wasn't touched in decades. The drapes smelled incredibly bad and the bed wasn't made properly. We were completely turned off. I searched high and low for a fridge. We called front desk and they said that the rooms didn't come with one and if you need one it's and extra charge. WHAT!!! What utter garbage is that!!? Needless to say, we checked out in less than half an hour!! We didn't even sit down. The room itself is ridiculously bland and the hotel needs a serious upgrade. What I found even more surprising is that upon checkout, the young lady didn't even ask why we were leaving. She never enquired what our concerns were. She just said ok and started the checkout process. I mean how can an establishment not care about the customer's experience. Isn't the obligation to make your guests as comfortable as possible. Not even an incentive to stay? Nothing complimentary? No reduced rate? No offer for a different room? Not even a listening ear? We told her anyway and she didn't care. It was as though she was saying "well go somewhere else if you don't like here!" So we did! We checked into Hyatt and it is 50x better. Your competition is right across the road and you can't even make an effort to entice potential guests. I have been to events at this hotel but I can assure you that I would NOT stay here again!!!
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- Also Known As:
- Crowne Plaza Hotel, Trinidad Hotel Port Of Spain
- Crowne Plaza Trinidad
- Trinidad Crowne Plaza
- Radisson Hotel Trinidad Port Of Spain