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“"My terrible experience at Radisson"” 1 of 5 stars
Review of Radisson Hotel Trinidad

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Radisson Hotel Trinidad
3.0 of 5 Hotel   |   Wrightson Road & London Street | PO Box 1017, Port of Spain, Trinidad (Formerly Crowne Plaza)   |  
Hotel amenities
Ranked #7 of 24 Hotels in Port of Spain
Atlanta, Georgia
1 review
“"My terrible experience at Radisson"”
1 of 5 stars Reviewed 4 days ago NEW

The service I received at the Radisson Hotel in Trinidad for Carnival 2015 was by far the worst service I've ever received at any hotel resort during my travels. There was an
error made by the hotel with my reservation the evening of Friday, February 13th, 2015. The service manager that worked that evening was totally unaccommodating to me and my party of 3 other persons. She made absolutely no attempt in rectifying the costly error made with my reservation. I ended up paying an extra $600 out-of-pocket for my hotel stay- a charge that other groups of four that stayed at the hotel that same particular weekend with similar reservations were not forced to pay. This situation was totally disappointing
and unexpected.
I would never recommend for anyone to lodge at the Radisson hotel in Trinidad due to the poor customer service of the manager covering that afternoon-evening of Friday the 13th. Had I not have the funds available for the unexpected extra $600 charged to my bill in error, it could have ruined my trip in Trinidad coming from the U.S. for the Carnival festivities.

  • Stayed February 2015, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonTrinidad, Manager at Radisson Hotel Trinidad, responded to this review, 2 days ago
We are terribly sorry to hear about your stay with us.
The information you have provided will definitely assist us in tweaking our operations to ensure similar situations do not re-occur.
We thank you for taking the time to share this information.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Port of Spain, Trinidad
Top Contributor
106 reviews 106 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 1 week ago

Last week was my true first visit to the radisson hotel. My business associate was staying there and i decided to meet him for a drink in the bar. Firstly upon entrance i did notice the man playing the piano and i was greeted by the staff. when i proceeded to sit down in the bar area after 15/20 minutes i realised it was self service despite having 3 staff members "milling" around. i got a glass of prosecco which was served in a red wine glass (lol) price was reasonable and proceeded to my table. i did notice other tables not cleaned by the team. I enquired from my colleague who mentioned that the rooms are and i quote "adequate and nothing to write home about" he did mention front counter staff which i viewed also were helpful. in general i think the team in the radisson need a shake up and truly establish the hotel as a solid base. it is close to down town, in the business area and has alot of potential. i am not 100% sure if i will revisit but at this time i will advise my colleagues to stay elsewhere

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonTrinidad, Manager at Radisson Hotel Trinidad, responded to this review, 1 week ago
Thank you for taking the time to share this information. Your feedback is very valuable and appreciated.
We regret that we could not have provided a better experience at the time and will definitely have these areas improved upon.
We are in the process of upgrading our facilities and services and we do hope that you will give us another chance to impress you and your colleagues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Trinidad

Address: Wrightson Road & London Street | PO Box 1017, Port of Spain, Trinidad (Formerly Crowne Plaza)
Location: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 24 Hotels in Port of Spain
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel Trinidad 3*
Number of rooms: 243
Reservation Options:
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Also Known As:
Crowne Plaza Hotel, Trinidad Hotel Port Of Spain
Crowne Plaza Trinidad
Trinidad Crowne Plaza
Radisson Hotel Trinidad Port Of Spain

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