I stayed in this hotel during Carnival as I am a last minute person and this was all that was available. The bellmen and most of the front desk staff were great, but it ends there right up to the General Manager Eric Huber. We got into our room and it smelled musty, the toilet had water stains in it and the room itself is very outdated. We called to complain about the mustiness and ask for another room and were advised that this is a regular complaint they get and as such they have someone who comes and sprays a deodorizer to minimize the smell. Can you say red flag?
My cousin was in another room which was also musty and in addition to this his room door would not close properly. I stopped a housekeeper on the floor and she said you have to slam the door to get it to close properly. Ok no problem, not ideal but manageable. The problem was that the housekeeper cleaning his room was not aware of the need to slam the door and two days in a row he returned to find his room unlocked after it had been cleaned. He called down the second time and they did come and repair it.
We pre-ordered room service from separate rooms and both received wrong orders. Since we were there for Carnival there was no time for us to send the order back. Upon check out, I raised my concerns about the incorrect breakfast and asked them to remove the charges. I also asked to speak to the manager regarding my cousin's room and the fact that it was left unsecured two days in a row. After a 20 minute wait, the breakfast charges were removed, please keep in mind we happily paid for the breakfast and restaurant charges that were correct.
The General Manager came out to speak to us regarding the room being left unsecured, I thought he should at least offer my cousin something to show his regret for what could have been a very bad situation based on their housekeeping staff being careless when leaving the room. He was very abrasive and rude and I got the impression that he felt we were just trying to get freebies off of him. He said he would speak to security but he's not doing anything for us. I thanked him and we left. If I was trying to get freebies or to be cheap, I certainly wouldn't be staying in a hotel that charges almost $300 USD per night, and as you can see from my other reviews I can most certainly afford to stay in a high end establishment.
This is a rundown, poorly run establishment. Save yourself the trouble and stay at the Hyatt across the road, prices are comparable but the property and staff are amazing at the Hyatt. I stayed there last week and will be posting that review shortly.
Stay away from the Crowne Plaza and it's General Manager Eric Huber who doesn't care about your personal safety and the safety of your belongings.
Rooms on the side of the hotel entrance allow for a slight view of the ocean.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.