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“poor waitress service” 2 of 5 stars
Review of Bessemer Hotel

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Bessemer Hotel
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Bessemer Hotel
3.0 of 5 Hotel   |   Hermon Close, Dowlais CF48 3DP, Wales   |  
Hotel amenities
Ranked #1 of 1 hotels in Dowlais
Merthyr Tydfil, Wales, United Kingdom
1 review
1 helpful vote 1 helpful vote
“poor waitress service”
2 of 5 stars Reviewed July 7, 2013

i didnt stay in the hotel but went for a birthday celabration dinner. my niece was 18 so we thought it would be nice to use local hotel for the meal. the dinning room looked old tired and dated.the waitress who served us was quite pleasant unfortunately the was one who lookes like she hated the place. not once did she smile.service was really poor normally i tip but on this occasion i felt they should have paid me to eat there. the carvery food was great and reasonably priced wish i could say the same for the rest of the menue.The carvery server was pleasant.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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48 people have reviewed this hotel

Traveler rating
    17
    16
    8
    5
    2
See reviews for
10
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7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2013

Visited here for a friends birthday which was very good... Carvery was superb and plenty to choose from... It was very busy and had to wait a while but all worth it.....The place was very clean... And staff helpful and friendly.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 23, 2013

Have just got home from a 2 night stay here and I would highly recommed here for overnight stay or just dining. I have no complaints re cleanliness at all, bedrooms were smart and modern decor, fresh towels daily, rooms tidyed every morning only qualm was fairly thin walls but more annoyingly the floors and doors all creaked. I think the doors especially need some WD40. Food and service were top very friendly polite & welcoming staff. Dinner was divine whether carvery or main meal. Location was ideal for everywhere we visited.
Great value for money!!!"

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Abingdon
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 5, 2013

Stayed for 3 nights during a very snap rooms spacious and spotlessly clean especially the bathroom it gleamed! and lovely and warm. Greeted warmly by the very hard working receptionist who done any other jobs that needed doing who offered to help with anything else we needed. All staff very friendly and helpful and the value for money Carvery was really delicious with very generous portions which were enjoyed by guests and locals alike. We ate there every night. We were even told about the Labour club which has good entertainment on and the receptionist arranged a taxi for us to get there. Overall a brilliant stay great price good rooms delicious breakfast and made so welcome by all the staff we will be back

Room Tip: Ask for recently renovated room
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tredegar, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 25, 2013

My partner and I went to the Bessemer for Sunday Lunch. It was a birthday lunch. When we arrived, the bar area was full, but our lunch was booked for 2.30pm, and we were sitting down at our table by 2.30. The meal we chose was a Carvery. We have many carvery meals at many different establishments, but I must say that "The Bessemer" carvery meal was superb, it was the best we have had for quite a few years. We would have no hesitation in recommending "The Bessemer to everyone who likes good quality food.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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kidderminster
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 24, 2013

Stayed overnight Saturday/Sunday, I was very surprised to see this hotel is virtually on a trading estate and on top of a housing estate.
The Hotel itself had been decorated quite nicely.
The very few staff need to been informed on Customer Service Training...The Receptionist seemed to be doing most of the work ie serving drinks, serving breakfasts and clearing tables and carrying a mobile phone to answer incoming calls, so whoever rang in took pot luck on the noise in the background from where ever the call was taken. She did work hard.
The rooms were ok but basic, bathroom was clean but soap container was empty. Walls were very thin and floors very creeky.
The whole hotel smelt of school dinners most of the day.

Wouldn't recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Exeter, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 3, 2013

I was meeting some long lost family for the first time in October and met them at the Bessemer. I should start by saying that the company was superb and it was lovely to finally meet them. The Bessemer however, left a lot to be desired.

We had a carvery and the food was perfectly fine, but the decor and setting was like something out of the early 90's, I was completely horrified. It was like a Bernie Inn! And what was particularly disappointing was how much potential this place has, but it just isn't being utilised.

On a positive note, they had a number of historical pictures on the wall of Merthyr and Dowlais back in the early 1900's which gave the place a bit of character. In short, I'd take my 90 year old Gran to this place, but 'trendy' is something it is most definitely not.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Bessemer Hotel

Address: Hermon Close, Dowlais CF48 3DP, Wales
Location: United Kingdom > Wales > Southern Wales > Merthyr Tydfil County > Dowlais
Amenities:
Free Parking
Hotel Style:
Ranked #1 of 1 hotels in Dowlais
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bessemer Hotel 3*
Official Description (provided by the hotel):
A brand new 20 bedroom family run hotel on the edge of the Brecon Beacons National Park. ... more   less 
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Also Known As:
Bessemer Hotel Dowlais

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