They are a relatively new resort with building works still being completed, but not in a way that would disturb your stay. The staff will go out of their way to make sure your visit is enjoyable, and will do everything they can to cater to your needs and requests. If you are looking for a place off the beaten path with good service,good amenities and activities for the whole family, you will be happy here.
If you go here with the expectations of a 4 star resort, you won't be disappointed. I would point out, that this is not a 5 star resort in terms of finishings, f&b or exclusivity - however it is the best you will find on the main island.
-Good for family holidays as they have a well thought-out range of activities to keep everyone in the family busy, and they have a particularly good offering for children.
-They have a nice welcome service on arrival, with towels and drinks
-The breakfast at Bamboo is good, with lots of choices and delicious fresh smoothies.
-The Dive Shop is particularly good and the staff very knowledgeable and helpful
-The management are excellent and willing to listen to any issues you have and take action
-The Lifestyle coach will try and accommodate you as much as possible, going out of their way to fulfill special requests
-Excellent housekeeping (Ivy) who will keep your room lizard free if you disclose your fear of lizards...
-The Spa is beautiful and very relaxing
-The food at the Bay is average at best, and the sushi and other ethnic dishes are not up to standard.
-If you want authentic Vincentian food, you won't be able to find it here except for a few dishes on Caribbean night
-The pool area is tiny compared to the number of guests they can accommodate at full occupancy
-It is difficult to book appointments at the spa at times that will work if you have a full schedule. -The spa also closes relatively early at around 5 or 6pm.
-Difficult to get a booking into Jacks, which is one of the main restaurants
-The resort is not on the 'right' side of town, so something to consider if you want easy accessibility to town. Not a problem if you plan on mainly staying at the resort and using the tours the hotel provides. It should be said that the resort has a very good driver to navigate the questionable roads.
-Availability of the tours offered were not satisfactory, as minimum numbers for tours were either not fulfilled (meaning tours were cancelled) or overbooked (meaning you can't get a place)