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“Marketing running way ahead of reality but good value at current prices” 4 of 5 stars
Review of Buccament Bay Resort

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Buccament Bay Resort
4.5 of 5 Resort (All-Inclusive)   |   Buccament Bay, St. Vincent   |  
Hotel amenities
Ranked #1 of 15 Hotels in St. Vincent
london
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
140 helpful votes 140 helpful votes
“Marketing running way ahead of reality but good value at current prices”
4 of 5 stars Reviewed July 7, 2011

We stayed at BB for a week at the end of June 2011 travelling from the UK via Barbados. I was initially encouraged by the marketing in various brochures and websites which had repeated the hotel’s own promotional guff almost verbatim without checking what was actually there and available (Virgin, Kuoni, Tropical sky, Carib tours etc should know better). We would not have booked had we known the ‘work in progress’ nature of the resort and facilities. I did my research too late (after booking!) and was both apprehensive and optimistic about what we’d find in reality.

Firstly the trip via Barbados and onward transfers were handled very well. We were met by a ground rep at Barbados who whisked through to a lounge awaiting our onward flight. Our rep appeared again before we boarded our 15 seater SVG plane and assured us that our luggage was on board. A one-stop trip via Mustique and we landed at St Vincent to be met at the airport by BB reps and put into a very acceptable courtesy car for the road trip to BB. It took about 40 mins most of which was due to traffic in Kingstown and the winding road to the resort (the return took a similar time and we were escorted to the check-in by the very helpful BB rep who made sure we had no problems). The area surrounding the resort isn’t the most picturesque leaving you wondering what you’ve done as you pull into the resort. The resort looks like a film set amongst its semi-developed Caribbean surroundings, the change from local dark sand to BB imported sand emphasising the transformation.

I don’t usually mention welcomes (or towels) but the two of us were met from our car by the Resort Manager, Office Manager, a couple of porters for the bags, others i can’t remember, a steel band, welcome cocktails... completely OTT and charming.

We were taken straight to our villa to complete our paperwork (nice touch) and asked to sign the most ridiculous waiver indemnifying the hotel against any risks to ourselves during our stay including those ‘caused by the negligence of BB or its agents’. I didn’t sign it and no-one chased for it but others did sign. I can’t believe a 5 star aspiring resort would think this acceptable.

The villa was very nice inside, great bed, shower, closet, free wi-fi, big flat screen. Only one massive fault the window/shutter solution chosen. All of the windows/doors were fixed slatted shutters. You either had the shutters closed and so were in darkness or open and on view to the resort. In the bedroom there was a second layer of glass so the room was mosquito tight but the living area was a constant buzz as the creatures could come through the slats at will. We got bitten badly as did many other guests. Some grown men resorted to walking around in socks to prevent the ankle biting that continued despite best precautions.

I’m also not sure what was being smoked when the plans were drawn up to have a water pond outside each villa. What may have been a good idea on paper was poor visually and the stagnant looking water made an ideal environment for mozzys as did the rainforest and mountainous hills that surround the resort. Sitting outside the villa was unpleasant.
Some good stuff, the beach and sun lounging facilities were great. Massive beach, loads of loungers, pools you can actually swim in, great drinks service. The staff were great we sensed none of the ‘training on the job’ mentioned by others, we got smiles, interaction and a will to make everyone happy which is all we could ask for.

Food was also very good. One restaurant was open which served lunch and dinner. Breakfast was served under a tent on a bit of beach which was very pleasant. This place also opened in the evening to provide themed buffet dining. Food quality/choice for breakfast and lunch was very good and there were other options in a beach grill and a really good coffee/ice cream shop which also served sandwiches. Dinner was great quality but the menu was virtually static for a week. We did get some local fish on the last night but they could do a lot better here if they sourced some local products. Quality of drinks was superior to other hotels we’ve been to but all were served in plastic ‘glasses’ which was naff and unappealing.

The gym was well equipped but stuffed into a couple of villas rather than 178 sq m facility advertised on the web site today. The spa was also in a villa, we were given complimentary treatments here that were very good (nice touch). The football programme looked professional and there’s a nice astro pitch with modern turf and some good coaches who organised a couple of good natured games with the guests.

Another great touch was the free cat cruises each evening from the beach along the coast where we were fortunate to see dolphins swimming alongside the boat.

The construction was no bother at all, it was well screened and mostly away from the action indeed it didn’t seem that frantic for a resort that presumably needs to ratchet up its guest numbers. Two apartment blocks are visible now and work on the next restaurant is still only at early stages despite the website saying it will be open in July (October according to those on site).

Overall we had a nice time here and for the low introductory price it was good value and a nicer experience than Blue Waters in Antigua last year as a comparator. I would have been going mad had we paid anywhere near the full price. I don’t see how they can charge more until the resort is finished.

My over riding anger here though is the way the marketing is so detached from the reality of the resort, some honesty about the facilities I will enjoy when I’m there is what I need not an artist’s impression of what will be there sometime in the future. As for re defining luxury in the Caribbean and true five-star service that’s a long way off at the moment.
I hope it works for the investors we met, some of whom had invested in other harlequin schemes. The premise of the whole business model seems flawed to me.

I also hope it works for the staff at BB who all worked hard to make our stay a satisfactory one.

Room Tip: all rooms have uk 3 pin plugs - no adaptors needed for brits
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  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AABBJJKK, General Manager at Buccament Bay Resort, responded to this review, July 8, 2011
Dear Sir,

Thank you for taking the time to share your valuable comments with us. As a new establishment, your feedback is very important to us and we are working accordingly on improving the resort. We do apologise that we were not able to meet your expectations. We are pleased to note that all other aspects of your stay with us have been to your full satisfaction. We look forward to welcome you back in the near future to fulfill your expectations.

Sincerely,
Mark Sawkins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • English first
  • French first
  • Any
English first
Guildford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 5, 2011

a wonderful resort still being built but this in no way impacts on your holiday. Our villa was close to building site but it started late and had finished by the time you went back to the Villa in the afternoon. Not much noise.
Staff very helpful, can't do enough for you as you would expect on a 5* resort. Maxwell especially was on hand to sort out any teething problems very quickly and he was very helpful searching us out daily to ensure we were happy. The beach and pool are fantastic no rushing to get sun loungers etc. plenty to go round. The sunset cruise was very good and we saw loads of Dolphin swimming with the boat. The only excursion we did was to Dark View falls and the location of the making of pirates of the Caribbean which was very good. We didn't do any other excursions but the people who did seemed to enjoy them. We hope to go back again in 2012 and see this developing resort get even better. We thoroughly recommend it if you want to get away from it all and relax!!

Room Tip: all Villa's are centrally located
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  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AABBJJKK, General Manager at Buccament Bay Resort, responded to this review, July 6, 2011
Dear Madam,

Thank you once for taking the time to share with us your observations concerning Buccament Bay Resort and for recommending us. We are pleased to note that all aspects of your stay with us have been to your full satisfaction. It would be our greatest pleasure to welcome you back next year to Buccament Bay Resort.

Sincerely,

Mark Sawkins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sierra Vista, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2011

This was a "mother-daughter trip", and we couldn't have chosen a better place than Buccament Bay Resort. The staff was incredible, they were courteous, helpful and polite beyond belief.

The villas were super comfortable, clean, beautiful, tasteful. We loved our dipping pool. The whole experience was never to be forgotten for how wonderful everything was!

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AABBJJKK, General Manager at Buccament Bay Resort, responded to this review, July 5, 2011
Dear Madam,

Thank you for choosing to spend your vacation at Buccament Bay Resort and please us to know that you had a good time with us. We appreciate the fact that you took the time to write on us.

Looking forward to welcome you back at the resort

Sincerely,

Mark Sawkins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 4, 2011

This is an absolutely fabulous place to visit. The service was the best we have experienced in any trips abroad. There is nothing that the staff won't do for you, within their powers. The bungalow was spacious and relaxing, air con in the bedroom was invaluable. Fresh fruit in the room every day. Housekeeping visited the room twice a day and at the evening one the bed was turned down for you to just get into and a tray with biscuits and flowers left. They also had a card with a saying for the day which was lovely. We have brought these cards home to show our friends and relatives. We liked everything about this "heaven on earth". We would particularly like to thank Naisha, Jamie, Michelle, Dianza, Alric, Samuel and Clifford, although there were lots of other staff whose names we either can't remember or did not know. When we walked about the resort everyone said either good morning or hello, they were so friendly. We would definitely recommend Buccament Bay to anyone thinking of visiting and we will definitely be visiting again as soon as possible.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 1, 2011

We had the most fabulous fortnight here at BB with our 4 children. Fine dining food - excellent. Beach bar grill at lunchtime - excellent too. Breakfast full of choice. Brilliant caring kids club with plenty to do. Beautiful rooms - the most exquisitely decorated I have ever stayed in. Service almost exclusively 5 star. Professional, approachable management team who are very visible. Yes, this is going to be excellent when it is completed, but even half completed it is the most wonderful place to stay, and very child friendly.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AABBJJKK, General Manager at Buccament Bay Resort, responded to this review, July 3, 2011
Dear Sir / Madam,

Thank you for waiting the time in sharing your experience with us. We are pleased that you enjoyed your stay with us and specially the food and the kids club.

We hope to welcome you again soon

Sincerely,

Mark Sawkins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed June 30, 2011

For my wife's birthday we stayed 7 nights in a beachfront villa. The view from the plunge pool, especially at sunset, was truly beautiful. I think if you are going to bother staying at this resort then a villa on the beach is the only way to go. Air-conditioning worked well but was really noisy and dripped water on you if you stood under the bedroom mirror. The shower was difficult to adjust to get hot water and was really noisey as if a whale had been trapped in the pipes. Oh and the toilet - don't expect to be able to flush twice within 5mins!
Alternative accomodation is spread over a vast area away from the beach and reminded me of a kind of mosquito-infested butlins resort. The whole place resembled a film-set which looks great from the front but then....
Building work is far from complete and if you are accomodated away from the beach then you may well be disappointed. The football and tennis facilities will surely cause some families disappointment - unfinished and surrounded by ugly construction work. Several restaurants advertised to open in July will 100% not be open. The spa is very close to on-going construction work which meant we couldn't have an outside couples massage but I must say our complimentary treatments were really good - the thai massage was first class.
The resort is full of staff - eveywhere - but it wasn't clear why they were all there. We were even appointed a personal guest assistant ( whatever that means) and he kept suddenly appearing on our decking without notice (at inappropriate moments) or on the beach - it became really annoying and we ended up making detours to avoid him. His job was to help us book our dinner tables or arrange trips - all of which we found quicker and easier to arrange ourselves in reception. The one job he promised to help with was to ensure my wife had a great birthday dinner. We booked our table well in advance and everyone at the resort was well aware of the special evening. We arrived at the restaurant to find our table had been taken so had to wait at the bar to be seated at a very noisy table right next to the bar. No special arrangement had been made and to make matters worse, once seated, we had to wait an additional 45mins for our starters to arrive.
Food was sometimes great and I believe the chefs are really talented but are being let down by the resort management. Certain items on the menu were never available, sometimes popular items would run out, and on one day kitchen facilities weren't even functioning properly. Not what you'd expect from a 5* resort. I think my wife receiving raw chicken on her caesar salad was totally unacceptable and equally unacceptable was the impassive response from the waitress to the matter.
When we stayed at buccament we felt like we were the only paying customers. All the other visitors we spoke to were all investors who had been flown out for free to stay at the resort and we felt like they were being looked after better than us.
This is a resort that looks lovely but hides the true story of a place that currently has "a head and body but no arms and legs".

  • Stayed June 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AABBJJKK, General Manager at Buccament Bay Resort, responded to this review, July 1, 2011
Dear Sir,

Thank you for taking the time to share your experience with us. Buccament Bay Resort is a new establishment and we welcome all suggestions for improvement. We are disappointed that you experienced such a service during your stay for which I present you my apologies.

Issues like AC, shower, toilet, and poor service on your wife’s birthday are certainly unacceptable and we are saddened that they did not allow you to fully enjoy our resort and is certainly not how we treat our guests. We have implemented various improvements throughout the resort following your feedback.

You can rest assured that we will look into our standards of service to ensure that they live up to the experience we promise to our guests.

We are pleased to note that all other aspects of your stay with us have been to your full satisfaction including your Thai massage. We look forward to welcome you back in the near future to fulfill your expectations.


Sincerely,

Mark Sawkins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 30, 2011

We are totally overwhelmed by the experience we received when we stayed at the totally amazing Buccament Bay in June 2011. We read so many amazing reports previously about this dream of a resort that we decided to get married here - and what an experience!! Certainly an experience we will never ever forget. Buccament bay is without any shadow of a doubt the most idyllic, friendly Caribbean island we have ever ever experienced. Having travelled and stayed in many Caribbean resorts - Buccament Bay is THE place to go for a totally relaxing, chilled out, friendly holiday, which caters for ALL ages.
We (myself, husband and daughter) stayed in a two bedroom villa, and although we didn't have a plunge pool - it really didn't matter as we were literally ten steps away from the beach. Which leads me to say that this has to be the cleanest beach we have ever experienced - and to no doubt as the guys work extremely hard day in day out, raking the sand!! It really is exceptional. The villa we stayed at was superb and kept exceptionally clean daily by the totally fantastic housekeeping girls - who each day were just as happy and friendly!! They also need a medal for the totally fantastic works of art that they produced with the towels - we had swans, love hearts and Rose petals galore!!
We met such an array of totally fantastic people whilst here - but have to mention Gennine the wedding co ordinator who went way above and beyond to ensure our wedding day went without a hitch - I would honestly hand on my heart say that the usual stress that comes with wedding planning went way over my head as she took full responsibility for our special day and boy did she deliver!! That girl is totally awesome and will always have a special place in our hearts. Xx. This brings me onto another person who deserves a mention and that's Steve the head chef - wow wow wow - not only did we thoroughly enjoy his meals each night in the restaurant but he certainly pushed the boat way out for our wedding dinner - it was absolutely glorious and all the guys who work with him are totally fantastic too!!
I am doing my hardest to think of a negative for all you guys who are considering or might even have booked Buccament Bay for your holidays, but honest to god the only negative is that we had to come home!! Every single member of staff gives their absolute all to ensure that their guests have the most truly fabulous memorable holiday possible, and I mean that wholeheartedly!! The reception staff are amazing, and willing and able to deal with any problem at the drop of a hat, our room key decided to not work one evening (must've been the amount of sun it had lol) and within minutes we had several members from reception sorting this small issue - wow - we have never experienced that type of service before!!
To be honest, we could go on all day bragging up the resort, but to be brutally honest, we can honestly say that our experience at Buccament Bay was second to none. So much so that we are planning our next holiday as I write!! There is no where on this planet that can make you feel so special, coupled by the fact that this resort is so honest and friendly with probably a zero crime rate due to the extent of the professional security team that they have stationed within the resort. Buccament Bay is without doubt a truly magical experience for couples, families and singles alike.
Well done Buccament Bay xxxxxx

Room Tip: All viillas are exceptional!!
See more room tips
  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AABBJJKK, General Manager at Buccament Bay Resort, responded to this review, July 3, 2011
Dear Madam,

Congratulations on your wedding. Your wedding at the resort is also memorable for us. We even have the photo of your wedding gazebo on our website! Thank you for your feedback is really appreciated. WE do hope to see you every year at the resort!

Sincerely,

Mark Sawkins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Buccament Bay Resort

Address: Buccament Bay, St. Vincent
Location: Caribbean > St. Vincent and the Grenadines > St. Vincent
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in St. Vincent
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Buccament Bay Resort 4.5*
Official Description (provided by the hotel):
The award-winning* Buccament Bay Resort is a luxury, all-inclusive hotel on the beautiful island of St Vincent: the pearl crowning 32 islands and cays called the “Jewels of the Caribbean".Cradled by lush mountains and vibrant rainforest - an inviting sample of the many riches on offer from this unspoilt treasure - the resort boasts stunning features, like a white sandy beach meeting the clear, warm turquoise sea, and stylish accommodations that typify the Harlequin Hotels & Resorts standards.Perfect for families, couples, singles or dream weddings and honeymoons, it boasts a unique range of top class activities and facilities - many associated with famous brands - that leave guests spoilt for choice, whilst warm, considerate staff deliver a truly Caribbean 5 star experience in a charming, village-style setting.There are several restaurants and bars offering a range of dining options, whilst the unique variety of top class activities cater for all the family. These include: Liverpool FC Academy Soccer School; Pat Cash Tennis Club; Indigo Dive & Watersports (awarded 5 star status by PADI); Harlequin Performing Arts Academy; The Spa with Treatments by ESPA; Harlequin Fitness Centre; Little Harlequin Kids Club; and Club 61 for teenagers; not to mention a number of excursions, including the complimentary sunset cruise.Whether you seek relaxation or stimulation, discover Buccament Bay Resort.* In Autumn 2012 the resort was extremely proud to be awarded "Caribbean's Leading New Hotel" and "St Vincent & The Grenadines' Leading Spa Resort" by the Oscars of the travel industry, the World Travel Awards. ... more   less 
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Also Known As:
Buccament Bay Hotel St. Vincent
Buccament Bay Resort St. Vincent, St. Vincent And The Grenadines

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