Upon returning from Nevis this past June, I did not post this review as I thought that although we had a good vacation, some of the shortcomings we experienced may have been the exception and possibly the hotel needed some more time operating after its re-opening to work out some kinks. Upon reading some recent reviews, it seems that service issues remain.
There are many wonderful things about the FS Nevis, and had we not compared this vacation to our experiences at FS in Costa Rica and Hualalai in Kona, this would likely be a different review. The fact that the hotel had been open less than a year since the rebuilding after the hurricane was a positive as far as the physical facility – everything is pristine, but is also likely the reason why we experienced less than flawless service and pampering compared to our previous FS vacations.
It is definitely worth taking the hotel transfer option from the St. Kitts airport to Nevis. The meet and greet, transfer from the airport to the boat, and boat ride to Nevis were a nice way to begin the vacation. The next time you will see your luggage after turning it over to FS at the airport is when it is delivered to your room.
The hotel setting and landscaping are beautiful, and most hotel staff throughout the stay lived up to the FS reputation of friendly, professional service.
There are 4 types of room accommodations – 1st or 2nd floor views on the ocean side or golf course/mountain side of the property. Mountainside and ocean side rooms are ground floor views of the mountain or ocean. Mountain view and ocean view rooms are 2nd floor views of the mountain or ocean. We had reserved a mountain view room (2nd fl.) and hoped for an American Express platinum category upgrade to ocean side (1st fl.), however, it appeared that the ground floor ocean side rooms had very limited views of the ocean (and not as much privacy) and we decided to stick with the beautiful golf course and mountain view we had reserved. If you don’t want to spend the bucks for a 2nd floor ocean view room for unobstructed ocean views, definitely go with the mountainside or mountain view accommodation. The rooms themselves were very nice, decent size, Caribbean decor, but no "wow" factor.
The restaurants were all good – none outstanding, and possibly because of it being off season, you need to carefully plan where you want to eat for dinner as only two of the restaurants are open each night. Coral Grill was the pricier, fine dining option with very good food and professional service. Mangoes was more casual, with a rather limited menu. Cascades is lunch only, and also rather limited. The breakfast buffet at Nevis was good, with the usual stateside selections – some local flavor would have been a nice addition. In general, due to the limited number of open restaurants and some menu limitations, we decided to order room service where the menu was extensive (it included many of the options from the various restaurants) and the room service itself was excellent.
It was all the little service misses that, when compared to our other FS vacations, would place Nevis in the “nice to try once” category. Certainly not on the list of "can't wait to go back".
The often-mentioned pool and beach amenities/service that make a FS vacation so special were almost non-existent. Maybe we had an off week. Ice water was plentiful, and that was about it. During the 5 full days we were there, there was cold towel service two days, macaroons served once, and a sorbet sample provided toward the end of one day. One morning we awoke to find that the coffee had not been replenished for the coffee maker, and another day there was coffee, but no sugar. During evening turndown service, shampoo wasn’t replaced so there was none in the morning. $22 hamburgers and fries were delivered by the cabana attendant who forgot to bring ketchup and twice forgot to deliver requested drinks. Our room was next to a service area and piles of dirty towels/linens would remain in a pile outside the service door throughout the day. Our server at Mangoes one evening was downright surly.
Most staff lived up to FS standards of service, but that's expected at a FS. It's the few that don't measure up that leave a less than perfect impression and that's indicative of management not paying attention to detail and training.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.