We booked the "Valley of Giants Rainforest Hike" with Greg's Safaris, and received confirmation. We did not want to book the excursion offering by the cruise ship.
There is supposed to be a rule that if a tour operator has a contract with a cruise line, it is not supposed to sell directly to cruise ship passengers so we naturally assumed he didn't have a contract with the cruise ship. Turns out he did, and he assigned all his vehicles for the cruise ship excursion. He books passengers on the side, and if the cruise ship doesn't take all his equipment, he then accommodates other clients. So, we were left high and dry, no hike with Greg's Safaris and too late to book the ship's excursion.
So, best to avoid this guy, particularly if there are going to be any cruise ships in port that day.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 23, 2013
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The posting you have made to this account is rather severe and unfortunate for my ratings, especially considering that I did not just leave you alone at the dockside without trying to help you out, but did in fact come to meet you, at the designated time and place, because of the canceled tour, to let you know.
Unfortunately for me, on the day of our tour, I had no spare vehicles that I could use for your party, and so I had no choice but to cancel your half days tour with us to the Rain forest.
This unfortunate incident was the only time for the season that i was forced to cancel a tour confirmed online, and i am very sorry about having to do that to you and your wife, especially knowing how much you were looking forward to enjoying one of my award winning tours here on beautiful St. Kitts with me.
However I did come to our designated meeting place to meet with you, so I could find you and not leave you unknowing as to what had happened to our confirmed rainforest hiking tour.
After letting you know of my unfortunate situation and hearing you say how much you where looking forward to your hiking tour I then personally went and found for you an excellent Taxi Driver to take you to the Rainforest trails so you would still have a chance to walk in the rainforest even though i was not there, which you did, i was told later by the taxi driver, who also indicated that you seemed satisfied with it all. I trust and hope that your cruise vacation went well otherwise.
I hope to have another chance to take you on one of my Safaris one day, complimentary to try and make up for not being your personal guide.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.