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Ocean Terrace Inn: Traveler Reviews

3.0 of 5
Wigley Avenue | Fortlands, Basseterre, St. Kitts
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Free Buffet Breakfast
Ocean Terrace Inn
Ranked #1 of 4 hotels in Basseterre
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97 reviews from our community

    Trip type
Traveler rating
    24
    40
    20
    9
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Date Rating
Massachusetts
1 review
3 helpful votes 3 helpful votes
“Great place to stay”
5 of 5 stars Reviewed January 13, 2013

The room was lovely with a great view. All of the management and staff were very friendly and helpful. It's only a five-minute walk from the hotel to town. There were good restaurants nearby, including the hotel's Waterfall Restaurant.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Didier1326 about Ocean Terrace Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sidney, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“OTI - Quick stay, great.”
4 of 5 stars Reviewed January 4, 2013

We vacationed on Nevis, mid-Nov. to Dec. 23, and required an overnight hotel on St. Kitts due to an early morning departure from SKB on Dec. 24. We couldn't have been happier with management of reservation handling, competitive price, facilities and location. In many respects, we should have planned on two nights as there are numerous attractions within walking distance. Our "brunch" in the Waterfalls Restaurant, on-site, was well above average. Our room was spacious and clean. The grounds and pools were very attractive. The only caveate would be that there are many stairs that would challenge anyone with mobility issues. A short taxi ride to the airport at 6 a.m. was not a highlight but handled flawlessly by the the front desk. Cheers. Richard.

Room Tip: If you have mobiltiy issues, tell OTI when you make reservations...they may have rooms that are easi...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Viceroy about Ocean Terrace Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Acton, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Rising Star”
3 of 5 stars Reviewed November 10, 2012

I travel a lot and experience many different hotels. So I try to be fair and objective when referring or criticizing hotels.

Business required, yep, required a trip to St Kitt's. It's a tough job, but someone's got to do it. Since my plans were last minute, the only decent place to stay was OTI. So I was concerned reading some of the commentary on Tripadvisor. First recommendation, measure negative remarks about any hotel by how picky the reviewer is. YOU know what I mean. If we're talking about dirt in the corner of a room, the reviewer has too much time on their hands and not really looking at the big picture.

I would recommend OTI without hesitation but with some qualifications. First, their service is great. In the last year, new management has been focusing heavily on providing a great experience for the guest. Every staff member greeted me with a genuine smile and showed sincere interest. I will overlook other weaknesses if I am getting exceptional service. Is the property older and needing some updates? Yes. Is the price of the stay a good value? Absolutely! Since OTI is not in the heart of the more frequented touristy areas, they seem to bend over backward to accommodate guest interests.

While the property and management are committed to making updates, OTI is a charming setting and is a great alternate to the big, predicable hotel resorts. It's certainly a better reflection of St Kitt's history and culture, but that's what this traveler prefers. I would steer you to OTI or Ottley's before the Marriott, if I may be so forward.

Watch for Ocean Terrace Inn to be an emerging treasure in a developing St Kitt's tourist market.

Room Tip: Call OTI for room options, some are better than others. They will work with you.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
Ask ctwoodring about Ocean Terrace Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Beautiful views, great experience”
4 of 5 stars Reviewed October 24, 2012 via mobile

The staff was very friendly and helpful. Close to several wonderful restaurants. The rooms were clean, the views were perfect. Close to downtown Bassaterre made experiencing the island fun and easy. There is an awesome grill on the pool area that is very reasonably priced.
My only complaint would be the wifi access was shotty for the last half of the visit.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CassieLeigh68 about Ocean Terrace Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillianHarper, Manager at Ocean Terrace Inn, responded to this review
October 25, 2012
Thank you for your review and thank you for mentioning that you found the staff to be friendly and helpful and that the rooms were clean. We...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barbados
1 review
“Bad Service”
2 of 5 stars Reviewed October 22, 2012

I attended a reception at the hotel and the service was very poor. The choice of drink was red or white wine or punch so I chose the punch. I got a small glass of punch that after one sip it was finished. Asked the server for another glass and she said no you can only have one with attitude,she didn't even said let her find out if another glass can be served. My collegue asked for a glass because she did't have any drink and it took about 45mins for her to get it after we had to ask another server. The food was terrible tasteless and am a caribean person so I know how good food taste and i also work in the restaurant business thats why I knew that the second glass of punch not wine could have been served. Please improve on your customer service and remind your servers that caribean people deserve the same service as tourist because we pay our money as well.

Stayed October 2012, traveled on business
Was this review helpful? Yes
Ask kizzy p about Ocean Terrace Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillianHarper, Manager at Ocean Terrace Inn, responded to this review
October 24, 2012
Dear kizzy p,
We have read your Review and thank you for the detailed description of the event that took place at our hotel last Friday night.. We were very concerned to learn of the dissatisfaction you expressed and in light of this, we want to let you know that plans are already in hand to upgrade our services at the hotel and the first steps in this direction will become evident in the coming weeks.

We work very closely with all of our event organizers to carefully plan everything within their budgets and to provide the menu and drink selections that they have chosen. It is also our practice to contact every event organizer afterwards for their overall feedback and to ensure that their expectations were met. We did make a follow-up call to the organization who thanked us for our services and who said "what a wonderful time they had and that the food was great and that the service was excellent".

So thank you again for your review as we had considered this to be a successful evening whereas you were most disappointed and we again sincerely apologize for this. Additionally we want to emphasize that plans are already in hand to upgrade our services at the hotel and the first steps in this direction will become evident in the next month or so and we do hope you will be able to re-visit St Kitts, so that you will have an opportunity of sampling for yourself our new and improved level of service and hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ocean Terrace Inn

Also Known As:
Ocean Terrace Hotel Basseterre
Ocean Terrace Hotel
Ocean Terrace Basseterre
Ocean Terrace Inn St. Kitts/Basseterre
Address: Wigley Avenue | Fortlands, Basseterre, St. Kitts
Phone Number:
Region: Caribbean > St. Kitts and Nevis > St. Kitts > Basseterre
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 hotels in Basseterre
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Ocean Terrace Inn is a hilltop oasis nestled amidst tropical gardens that offer breathtaking views of the Caribbean Sea below. It’s a true St. Kitts institution and a perfect Caribbean getaway.Ocean Terrace Inn has long been recognized as one of St. Kitts’ premier hotels, renowned for its special island style and warm genuine hospitality. Located just a short distance from the capital city of Basseterre, Ocean Terrace Inn is also close to St. Kitts’ vibrant mix of shopping, cultural and historical sites. In search of that romantic tropical vacation, or the perfect location for your next business meeting, then come visit St. Kitts and Ocean Terrace Inn, a slice of paradise. ... more   less 
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