The staff was very friendly and helpful. Close to several wonderful restaurants. The rooms were clean, the views were perfect. Close to downtown Bassaterre made experiencing the island fun and easy. There is an awesome grill on the pool area that is very reasonably priced.
My only complaint would be the wifi access was shotty for the last half of the visit.

I attended a reception at the hotel and the service was very poor. The choice of drink was red or white wine or punch so I chose the punch. I got a small glass of punch that after one sip it was finished. Asked the server for another glass and she said no you can only have one with attitude,she didn't even said let her find out if another glass can be served. My collegue asked for a glass because she did't have any drink and it took about 45mins for her to get it after we had to ask another server. The food was terrible tasteless and am a caribean person so I know how good food taste and i also work in the restaurant business thats why I knew that the second glass of punch not wine could have been served. Please improve on your customer service and remind your servers that caribean people deserve the same service as tourist because we pay our money as well.

I recently stayed at this hotel after the island had lots of rain. While I totally understand mother nature can be very unforgiving, the length of time and the type of issues I encountered during a 2.5 hr check-in process, was just upsetting.
While some staff seemed very helpful and understanding, others gave a different tone.
Two rooms had leaks in the ceiling, one of which was just cleaned (which took over a hour). This I could not understand, how could a room be just cleaned, and a dripping leak (making sound) next to the bed - not be noticed. (Also the first room smelled damp, and water leaked under the patio door into the tiled floor)
While they offered a 3rd room and free dinner. This was too much, and I changed hotels.
Also water pressure to the rooms were a issue, some guests had no running water in their rooms.
Not great timing, for me here.

Just wanted to highlight a couple things about OTI in order to help improve their service.

Good:

1. The rooms are very nice and offers a good view of the harbour and city.

2. Lots of pools and water features

3. Multiple restaurant choices and great tasting food.


Bad:

1. Prices are high compared to other locations at Frigette Bay

2. Very few local dishes available on the menu

3. Poor selection of cable channels (about a dozen)

4. Slow internet speed

5. Customer service from some receptionist could improve.

6. I had to pay double for taxi because I asked them to reserve a taxi for me and this wasn't done. So in the morning a taxi had to come from Frigette Bay to take me to the airport.

Hopefully this will help to improve their hotel's ability to make their guests comfortable.