The front desk staff was very friendly. However, having to go to the office to get things out or put things in the safety deposit box was very inconvenient. They are small -- I-pad won't fit. One night I went to the office to get items out of our safety deposit box & the office was dark & locked up. It was 8:10 & there was a sign posted on the door that said they were open until 9:00.
Our first night there we had been flying most of the day & were famished. When we went to the restaurant to eat, a gentleman said we would have to go to the beach bar, even though the book in the room said they were open until 9:00. When we got to the beach bar, no one was interested in taking our order. We finally got served (only from the appetizers menu) but it took a very long time & we felt we were imposing.
When we arrived the next morning for breakfast at 10:50, the waitress made a rude comment about breakfast ending at 11.00. Our last night, we again went to the restaurant & were immediately sent to Diana's which should be open until 9:30. We arrived at 8:30 & were told all we could order were hamburgers. Unbelieveable! We stayed at Bird Rock for a week & never saw the complete menu. They just weren't interested in selling food.
Our first morning we were woken by the maid pounding on the door. She would not quit until we opened the door. We had no sleep the previous night preparing to fly. I guess they have never heard of do not disturb.
Our room didn't have a water view because of trees outside our window. Our stay was disappointing. I know it is off season, but if you don't have it, don't advertise it.

Just returned from an eleven day trip to St Kitts, I stayed in the Bird Rock Beach hotel and the place was great. The rooms are basic but comfortable, the floors are tile and walls bright my room had a comfortable king size bed and the balcony gave a good sea view. The food was part of the package and was good, the local dishes in particular are worth trying although even the dishes you think you recognize are not quite what you would expect. The staff were friendly and sociable and made the stay very enjoyable, the hotel is in a quieter area (they told me this before I booked) so if you are after night life it may not be your first choice. The beach area is small but there is always room on the beach and the inlet has some of the best snorkeling with a range of marine life including an octopus. All in all a great choice and very enjoyable stay.
As a Diver the highlight for me was the presence of the dive shop on site, the staff were first rate, Tony, Alec, Cpt Crabby and Tucker made the trip for me, the dive sites were first rate and if you go you have to dive the River Taw, a superb wreck site. Good visibility and marine life, we saw turtles, barracuda and some big rays in addition to the tropical fish life. The reefs are pretty remarkable and the staff know them very well, all in all an excellent team and I recommend them (they even arranged an island tour for me, the guide was great and his local knowledge of the islands and their history was remarkable, ask nicely and I am sure they will do the same for you).
Both the Hotel and Dive St Kitts are highly recommended.
If anyone has any specific questions feel free to ask.

This hotel is very basic, i went with quite a large group, and on the first night one of the rooms was robbed whilst the three women were asleep in their bed. there was no background music or any music playing for that matter, there was a pool bar that had no staff operating it,just an empty bar. there was no entertainment, the food was quite basic,some rooms had fridges and cooking facilities, and others had none, forcing those people who had none to eat at the restaurant, which wasnt cheap, all i can say is, never again.

To really appreciate this property you need to be a scuba diver that has traveled the Caribbean to dive. On first blush the property seems remote, but if you are a dedicated diver, that isn't a bad thing. The boat for Dive St. Kitts, and the dive shop is on property making short boat trips to various reefs extremely easy. We were a group of 17 divers who requested a later boat and the crew was happy to give us the extra time. They also did everything in their power to make our experience as exciting and pleasurable as they could. They made adjustments for several of our group that had physical limitations. The food was wholesome. I am not going to pretend that if you are addicted to McD's or only "american" food you will be happy. But if you are looking for a taste of the island and willing to take a chance, you won't be disappointed. Things that you expect to be the same as "home" (spaghetti, tacos, etc.) will not be ask you think they should, but they are good. My room had a very difficult door, both to open and close. The staff called in a carpenter to plane the door and we never had any problem with it afterward.
OH, and the pool bar that has been closed for 4 years? If there is a big enough group requesting it--the pool bar is "open". Great staff, pleasant and willing to please. But if you are an entitled ugly American. . .don't waste their or your time.