We stayed at the Frigate Bay Resort during our first visit to St. Kitts 3 years ago but were disappointed this time around. To start, when I inquired about the excellent manager's welcome night that we had recalled, I was told at the front desk (when I paid for my first few days in advance) that it still existed on Mondays -- but in fact, it no longer is held (later, the manager admitted that it had "died a slow death", and it appeared to us that his hotel may be following suit). The rooms were in need of a makeover: The small slat windows in our studio would not completely shut, so mosquitos were free to make their way in and out -- mostly in, biting on any exposed skin while we slept. The mattress was hard and creaky. The patio had paint chips all over it for enire 10-day stay, never cleaned by the maids. Both the dining room and pool bar were closed (with overnight notice) on a Tuesday for "essential work which needs to be done in the kitchen" -- so why close the pool bar? Plus, no effort to compensate the guests was made for this inconvenience (even a comped rum punch would have been a nice gesture). The bartenders Ronnie and Albertina were outstanding, but generally the staff acted indifferent. The dining room attendant had promised to contact us when any lobster arrived (we're still waiting...). Our door latch malfuntioned during the early part of our stay, and their solution was to tape the metal bar to the wall (good thing there's no crime at this end of the island). Several times the maids called -- waking my wife -- to check on room service despite a "do not disturb" sign posted on the door. Although being very careful (and sober), my wife slipped and fell in the tub shower (fortunately wasn't hurt)...no safety strips on the slick tub floor. Our visit was not entirely negative, of course (still an excellent location...a short walk to some great beachside eateries such as Cathy's and Shiggedy Shack) but we do recall better times at this hotel.
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- Also Known As:
- Frigate Bay Hotel Basseterre
- Frigate Bay Basseterre
- Frigate Bay St Kitts
- Frigate Bay Resort St. Kitts/Basseterre