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“First class operation - would give Six Stars if I could” 5 of 5 stars
Review of Pro Divers, Inc.

Pro Divers, Inc.
Fisherman's Wharf, Basseterre, St. Kitts
+1 869-660-3483
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Ranked #4 of 37 Activities in Basseterre
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Owner description: Pro Divers St Kitts is the island's premiere PADI Scuba Diving facility We offer a personal service and a fun atmosphere which enables you to get the most from your St Kitts scuba diving experience. All dives are led by a Padi Instructor who will give you a thorough dive briefing and accompany you on your dive. We are a Padi 5 Star Dive Resort and the only 5 Star Padi Dive Resort on the island of St Kitts. We are located on the West side of the Basseterre harbour and just 7-10 minutes from the Frigate Bay resort area.
SC
Senior Contributor
22 reviews 22 reviews
9 attraction reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“First class operation - would give Six Stars if I could”
5 of 5 stars Reviewed June 17, 2013

We visited St. Kitts on a cruise port visit and selected Pro Divers for a two tank dive for our group, based on Trip Advisor reviews. We had five certified adults/teens, and one teen who needed to complete his open water for certification. Auston picked us up at the cruise dock and we were taken for a short van ride to their dive shop. They used all brand new, top of the line Scuba Pro equipment and gave each one of us a dive computer. Terry was the instructor for our teen's certification, and he was first rate; friendly, knowledgeable and professional across the board. Auston even lent us an underwater camera and gave us the memory chip to keep at no charge. I have been very pleased with every dive company we have used the past several years, but this one deserves and extra star! Thank you Pro Divers.

Visited June 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 reviews from our community

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Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
17 reviews 17 reviews
4 attraction reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“TOP notch”
5 of 5 stars Reviewed May 31, 2013

Picked them because they responded best/fastest to my email questions and was an excellent choice. Auston, Terry, Margot all are interested in the diver. Pickup from Marriott, taking care of gear, diving knowledge all the best.
Would definitely dive with them if I get to St Kitts again!

Visited May 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Reviewer
5 reviews 5 reviews
3 attraction reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Amazing Dive Trip”
5 of 5 stars Reviewed May 27, 2013

We were picked up at our cruise ship, brought to the dive shop, and returned back to our ship with lots of time!

They helped us with all of our gear and kept the number of people on the dive limited so we had a unique and personal experience!

Auston lead us on two amazing dives where we saw stingray, puffer fish and lobsters! Auston and his crew made sure everyone was comfortable!

If you go to St Kitts this is the place to dive with! Everything was excellent and everyone was friendly!

Visited May 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Jordan, Utah, United States
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“These guys are the best!”
5 of 5 stars Reviewed May 17, 2013

Diving with Austin is great, they know all the great places plus have a few secrets. If your diving you need to go with them.

Visited May 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“So frustrating... What a waste of time”
1 of 5 stars Reviewed May 17, 2013

My family and I stayed on St. Kitts 4/27 - 5/4 at Ocean Song Villa (beautiful). Our party included 2 advanced divers, 1 recreational diver and 2 "discover scuba" divers. We had originally contracted with Pro Divers (Terry), however, they literally abandoned us at the Marriott for the pool session (which was a 20 minute drive for us) without any contact at all. Both Terry and Austin were unreachable. We spent hours trying to figure out what was going on and figure out how to reschedule. What a waste of time... I DO NOT RECOMMEND Pro Divers.

DIVE ST. KITTS was able to serve all of us well, and provide a great experience. Pool sessions for those learning was done while our advanced divers joined the boat for the first dive of the day. The whole group was reunited for the second dive, and the rookies were provided a dedicated dive master who did an excellent job addressing one newbie who was very anxious.

The DIVE ST. KITTS staff was friendly and knowledgeable, and the diving was very enjoyable. I would certainly use DIVE ST. KITTS again. They are located in the Bird Rock Hotel, which seems a little out of the way, but the boat ride was quick and easy.

Visited May 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auston M, Owner at Pro Divers, Inc., responded to this review, May 19, 2013
May 19, 2013.
On behalf of the dive team at Pro Divers St Kitts we wre very disappointed to read this review outlining the frustrations that you experienced with our dive shop.

We were very surprised to read this comment as we actually tried very hard to accommodate this particular guest. In the initial enquiry, via our website booking form, the e-mail address was incorrect and our instructor Terry made contact via a telephone call to request the correct e-mail address. Details regarding the program were then sent to the guest. After 2 e-mails and 2 telephone calls the guest did not make a definite booking with a credit card deposit or set a date for his pool training. From his details on his arrival and place of stay for his vacation, he was called on 2 separate days in an attempt to make contact as we had not heard from the guest. There was a recording saying that the cell/telephone number on the request form was unavailable. The instructor Terry received an e-mail from the guest at 7:36am on the day of the training, however the instructor was already at work. Our instructors must be booked in advance for all tours for just this reason. The guest showed up for his training at the pool and as he was not expected there was no one there to meet him. The guest claimed that he was 'abandoned', however the pool staff contacted our office and an arrangement was made for the guest to complete his pool training tht same day at 2pm. The instructor waited for 90 minutes for the guest who did not call or show up at the dive shop as was arranged. The guest was contacted by e-mail that afternoon to no avail. Pro-Divers encourages all divers to book in advance and our instructors are diligent and punctual in their appointments with all guests.
In ending I honestly believe this a very unfair review that could have been dealt with by making a definitive booking prior to arrival on the island.
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