I have read many reviews on Trip Advisor, although I have never written one of my own, until now.
First, let me start with the pros because believe me there were definitely some great things about the hotel.
The beach is AMAZING!!! I have visited many islands in the caribbean, I would say this was the nicest beach by far. The ocean is so blue it looks like pool water.
The food at the hotel is very, very good. We had breakfast at 7 every morning which was wonderful! We also ate at restaura7 a couple of nights, which was also very good.
Most of the staff at the hotel are very accomodating, polite, and gracious. This includes, housekeeping, the waitstaff, pool attendants, and the employees who give out the snorkel equipment and rafts.
Now, let me list the cons:
Upon check-in we asked to be changed to ocean front rooms. We had booked resort view connecting rooms but after seeing how enormous the hotel was we decided we would prefer to upgrade to ocean front. We have two small children and the walk from the resort side was a good 15 minutes each way. You better not forget anything in the room. The rooms were on the small side, not at all what one would expect from a Ritz Carlton. We were told there was NO availability oceanside. Clearly the hotel was not at full capacity. I even said I would take 1 ocean front room and cram my family in just to avoid the long walk from our room to the beach and pool.
The woman at the front desk was very rude and very unhelpful. She also said they had a 1 bedroom suite available ocean side but we couldn't have it because she was holding it for a family that had not yet decided if they wanted it or not. She told me to check back the following day. This was unacceptable to my husband and I.
Did I mention that I was able to book 2 ocean front rooms on the Internet for our remaining time period that very same day. They insisted the rooms were still not available and that perhaps the website wasn't updated. Not true.
We made the long trek back to our resort view rooms and immediately called to speak to a Manager about our situation.
The Manager was very nice but also stated they probably did not have anything available. We were so upset we asked to leave the resort. Amazing that a one bedroom ocean front suite miraculously became available. He offered us the room at the same price as the two rooms. The suite was AMAZING! Fully equipped kitchen with a sub-zero fridge and Viking appliances. The proximity to the beach could not have been better.
I just wish we didn't have to push so hard to get this room. It really ruined an entire day for us. We told many of the guests we met about our experience and they all seemed to go through the same problems and will also not return to the Ritz GC.
The pool is definitely not kid friendly. It's not a zero entry pool so if your child is under 5' tall, and not a good swimmer, make sure you bring a flotation device.
As others have stated the prices are incredibly inflated. I walked to the Food Mart which is about a 3 minute walk and stocked up on snacks for the kids and wine for the adults. The grocery store is expensive but nothing like the hotel. A pina colada at the hotel was $20 US. A meal at 7 is no less than $250 if you each have a glass of wine.
I highly recommend going to stingray city. If you can, book through Captain Marvin and not the Ritz. If you book through Captain Marvin you will pay $40 per adult and $28 per child. Through the RC it was $130 per adult and $65 per child. What a wonderful experience. My 5 year old even got in the water with the sting rays.
I have travelled throught the Caribbean and would not recommend the Cayman Island experience. The Ritz Carlton is built like it should be located in a large city. It has no charm, personality, intimacy or Caribbean soul. Frankly, neither does the Grand Cayman Island experience. It's not worth going into the capital city of Georgetown. Nothing exists in Town that caters to tourists on vacation. It is comprised of cement and more cement. There is no charm whatsoever.
Given the extraordinarily high cost of living there are many, many Caribbean Islands better suited to family vacations.
- Official Description (provided by the hotel):
- A Caribbean resort located on exclusive Seven Mile Beach on Grand Cayman, The Ritz-Carlton, Grand Cayman is a short 70-minute flight from Miami. The resort will include 365 guestrooms and 69 of our Residences at The Ritz-Carlton. The resort will also include golf, tennis, La Prairie Spa and seven restaurants. ... more less
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- Also Known As:
- Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
- Grand Cayman Ritz Carlton
- Ritz Seven Mile Beach
- Seven Mile Beach Ritz-Carlton
- Ritz-Carlton Grand Cayman Cayman Islands