The Ritz Carlton Grand Cayman is incredible. Everyone we met was so nice and accommodating from the bell hops to the general manager. During our stay we were invited to a manager's reception where we enjoyed wine & met several of the staff at the hotel. Each person seemed happy to be there (who wouldn't!) and it showed in their pleasant attitudes.
We stayed on the concierge floor and had a wonderful ocean view. I debated about resort vs. ocean view & having seen both I would definitely say try for the ocean side. The concierge floor was absolutely worth it. We were personally greeted by Abdul &/or Collin each morning asking if there was anything they could do for us. They were happy to make reservations, print out boarding passes, etc. There were several food servings each day and unlimited beverages. Our favorite food presentation was breakfast. I loved the bagels and lox while my husband said the oatmeal (with toppings) was the best he has ever had. There was also a hot egg dish (eggs benedict, frittata....) bacon, sausage, potatoes, fruit and pastries (the chocolate croissants were yummy). Lunch had a few choices usually a hot soup, a couple of sandwiches to choose from (chicken salad, salmon, tuna, mozzarella....), salads (lettuce et al, cous cous, potato...), dips (guacamole, onion, eggplant) and a few other choices. Every afternoon there were delicious macaroons and cookies. At night there were heavy hors d'ourves from one of the in-house restaurants. And finally a dessert spread at night. I would say you could eat all your meals here except dinner. Although if you go here before a dinner reservation, you would certainly order less at the restaurant. We loved being able to walk in the concierge floor, immediately get food, find a quiet table and have a little while to chill. It was a very relaxing atmosphere. We loved their cappuccino/espresso machine. It was simple to use and put out excellent beverages. I priced one when I got home but 8k is a bit much for our personal use! A special shout out to Abdul & Collin they were so friendly and kind. They really made us feel very welcomed. One morning neither guy was working and you could feel the difference in the club - it felt impersonal. They are true gems.
Our room was nice. I was glad to hear they were completely switching out the bedding, carpet, etc. It is time. I'm not sure how I will like the new modern feel vs. beachy. I'm of the mind if you are at the beach it's nice to have ceiling fans, bright walls, and beachy decor. I was told they are going to a more grey color scheme with an Asian feel. Hmmmm.
The location of the hotel is super. You are right on 7 mile beach which in our opinion is where you want to be. We saw the beach at other locations on the island and none were as nice as 7 mile. The hotel has swim hammocks, floating beds and tables & chairs in the water right in front of the property. It's key to get to chairs early in the morning if you want to be in the front by the water. Down the beach to the right is "Governor's Reef" which is a great snorkeling spot. Also the 2 stops on Captain Marvin's sting ray tour (highly recommend) are great for seeing fish. The resort fee includes free wi fi and the use of sailboats, paddle boards, kayaks, a water trike and snorkeling equipment. We passed a place down the beach & they were charging $40 per hour for 1 paddle board. At the Ritz, the entire family can use all the equipment all day for $50. It's a good thing.
The food is expensive on the island. We brought nutra grain bars, etc. which I would suggest. Chicken Chicken was a good inexpensive (relatively) find. We splurged on a few restaurants - we would suggest Michael's Genuine and Ortanique. We were not fond of Edourdo's. Our kids loved Bar Jack's for the fish tacos. I was a fan of the pina coladas.
We did the Caybrew tour - would not recommend. It's very hot & pretty boring. Our 18 yr. old son liked it because he was legal to drink & they gave free samples. As I said before Capt. Marvin's sting ray tour was excellent as was the Sweet Spot's bioluminescence tour.
The island feels very safe and the people are extremely friendly. The water at 7 mile beach is the most beautiful water I have ever seen including Fiji, Australia and Hawaii. We also liked the ease of getting to Grand Cayman. We had a direct 2 hr. 45 min. flight from Charlotte, NC. We all said we would definitely go back & the Ritz would be our first choice as a place to stay. Have a great time!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.