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“This must be just like livin' in paradise” 5 of 5 stars
Review of The Ritz-Carlton Grand Cayman

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The Ritz-Carlton Grand Cayman
5.0 of 5 Resort   |   West Bay Road | PO Box 32348, Seven Mile Beach, Grand Cayman   |  
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Ranked #2 of 10 Hotels in Seven Mile Beach
New York City, New York
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“This must be just like livin' in paradise”
5 of 5 stars Reviewed June 21, 2013

This is an incredible property, multiple pools, pool side and beach side service. Only problem is that most rooms are a fair distance away from the beach. Service is exceptional, food is good. The restaurant Blue is the best on the island.

Room Tip: Try to get a room on the west side of the property, as they are much closer to the beach.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,791 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (464)
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Grand Cayman
2 reviews
5 of 5 stars Reviewed June 20, 2013

My parents recently celebrated their Golden Wedding Anniversary at Seven Sunday Brunch. The food was wonderful, the staff were very friendly and professional and were always checking that we were having the best day possible. They treated my parents so well on their very special day. The table was decorated beautifully with more "golden" garnishes you could imagine. My thanks to all the staff at Seven for making my parents very special day more than special - especially to Erika the Manager who brought it all together in a wonderful and caring way.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tulsa, Oklahoma, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 20, 2013

We made reservations here wanting a resort experience in the Caymans. There are a lot of really good options to rent a condominium or the like that provide ample room and confortable accommodations, but no hotel service. So we swallowed hard and signed up for the residential suites on the beach side of the hotel. The furniture on the website looked a little outdated and unwelcoming, but overall it looked like the best option.

Prior to our arrival I corresponded quite a few times with Leroy, who was helping us out with reservations on spa, golf, cabanas etc.... I found him to be very responsive and helpful. Upon arrival, I found that he helped make what was an overall great experience. My family of four (2 kids, 13 and 10) my witfe and I were traveling with my brother's family. Arranging activities for the whole party was no small task, but Leroy did it very well. Our kids loved him, just a great guy.

The Room- Once at the hotel we found the room to be much more welcoming than it looked online. Great kitchen, nice bedrooms and overall ok bathrooms (nothing special here, which we usually care about, but turned out to be just fine). The kids shared a room which was very nice and adjoined to our suite. We settled in nicely and never had an issue with confort or appointments over our 6 day stay. The snacks and drinks are not as expensive as I was expecting, and the availalble wine was overall pretty well selected.

Beach - We spent three full days on the beach. We reserved the Oasis cabanas for each family two of the days, which I highly recommend for the overall beach experience. Water is great. Very calm. Fun to snorkel and watch the occassional fish. The water tables and water daybeds were a hits with the kids. Overall service was ok. I would recommend that they get some type of notification service for the rented cabanas so you can signal when something is needed. One gripe is the Oasis cabanas can get a little uncomfortable during the late afternoon sun. They should make another curtain (have them on each side) available to roll down during this period. Don't get me wrond, overall experience was great. Great drinks. I had a fantastic Carribean burger in the cabana with a beer. Now that's living!!!

Restaurants - Overall very enjoyable. The fare at bar jack is better than some have commented. Fresh fish tacos (always got them grilled not fried) good burgers, etc..... Flies can be a problem when the wind is down. Wish they had more of a beer selection.
Perriwinkle is good, reminded me of some of the medium to high range restaurants at Disney World. Good family place and the huge screen they show evenings movies on was fun for the kids. Seven, first the breakfast buffet was good. Nice option to have. For dinner I still can't believe how good the steaks were. I have eaten steaks everywhere, and these definitely rank up there. Seafood was really good as well. That brings me to the wine. Steep prices but you can definitely find some great stuff. We indulged in some fine french reds, Peter Michael reds and whites along with others. It is served at the proper temperature and had no signs of heat damage that is so common in these types of locales.
Blue - Well it was kind of a blur for me, the 4 adults went and enjoyed the wine / food tasting menu. Very nice, just need to remember that 2 margaritas are not a necessary warm up for that experience!!!!

Golf - If you are an average hack, and have an enthusiasm for golf of 5 on a scale from one to ten, you might rethink. Nice course, just the combination of wind and tight fairways will have you exporing the depths of your PG-13 vocabulary. The greens were just top dressed so putting was not easy, but overall the service was very nice. My brother is an enthusiast with a single digit handicap and really appreciated the experience. So if you are a good golfer, or traveling with one, you might consider 9 or 18 (nine holes twice)

Spa - I am not much of an expert, but my massage was nice. Whirlpool facilities not available when I was there. My wife thought the spa was great. Lots of options, kind of spendy, but the attendants were very helpful and welcoming.

Finally, overall experience. I will say again that Leroy is a great human (:)) and made our stay one of our more memorable experiences we have had traveling. Not too fussy at all, and everything was geared towards creating a very relaxing environment.

Room Tip: Beach side will be a priority for us on our next stay. We really appreciated how simple staying on...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Top Contributor
177 reviews 177 reviews
13 hotel reviews
Reviews in 44 cities Reviews in 44 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed June 20, 2013

It had been a great week in Grand Cayman and we were on our last day. We could not enjoy the beach anymore since it was raining the whole day so we decided to treat ourselves to a massage -- and what a treat it was! From the moment we drove in (we were staying at a condo in Rum Point), we were welcomed by the valet who walked us all the way down to the Spa (aside from parking your car). The staff are very friendly and the place is pristine. Before your massage, they take you to a place where you can have some snacks and fresh fruit juices. Curtains are drawn so your place is private with lush sofas that just makes you calm and relaxed. They also make you choose the music you want for your massage. I had the swedish massage and though it was not the best I ever had, it was still great!
After the massage, they take you back to the room and they serve you glass of champagne and you can just chill as long as you want. We then went back to the sauna then a dip in jacuzzi. They had all the amenities for a shower, which was great since our massage was unplanned, we did not have toiletries with us.
It was the best way to end a great vacation!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2013 via mobile

Arrived yesterday. Staff seems excelent. Boris (Bar Jack waiter pool side) was EXCEPTIONAL. All staff have been warm & friendly. The room is very comfortable, clean & well equipped. Staying in the beach tower. Love the view. If the rest of the vacation is as nice as the first 24hrs, it will be so hard to leave :) Updates to come. Thanks to previous posters as this helped me in deciding where to go.

Stayed June 2013, traveled as a couple
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Anaheim, California
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 19, 2013

This review is hard to write. I stayed here as part of a larger IBM event. The vast majority of the guests on property were IBMers and we were waited on hand and foot (literally). I don’t think it’s fair to think that the service or hotel was any different than it normally would (this IS the Ritz Carlton), but I can say that my overall experience was beyond typical. Instead, I’ll focus on the quality of the staff, facilities, and food.

This is what makes Ritz Carlton so great. I consistently find better service at their hotels than anywhere else. This property is no different. Here are a few examples: at 6a I was wondering around looking for the hotel gym. A staff member saw me, asked if I needed help, then walked me to the gym. He even gave me a few tips on how to get there quickly (I was staying on the beach side of the resort, while the gym and spa is located on the “resort” side…more on that later). He even offered to get a bottle of water for me on our way so I’d have it the moment I started working out. That’s service. Checking in was equally pleasant. They had plenty of staff ready to handle the influx of people (a hotel shuttle picked us up at the airport and the shuttle was full). Checking in was quick, and they even offered me a refreshing beverage during the process. The housekeeping staff was equally pleasant and attentive. The thing that really stood out to me was how nice everyone was. Smiles, “hello, how are you today?” and opened doors at every corner. The smiles and friendliness didn’t feel forced (even if that wasn’t the case). These guys know how to make you feel comfortable.

This place is HUGE and it’s right on the water. In fact, the resort is on both sides of the street. Each side is connected by a large indoor bridge that doubles as a walk-through art gallery. The art is local and spans several genres and styles. It’s wonderful to look at and you can buy anything you see. I didn’t find the size of the resort menacing or unmanageable. I stayed on the “beach” side and had views of the ocean. No, I had amazing views of the ocean. The pool sits just in front of the ocean, so I don’t know why anyone would use it (although plenty did). The sand and water are both amazing. I live in Orange County, CA so beaches are no big deal to me, but this beach was better than anything Laguna has to offer. The sad is like walking on sugar. It’s soft, not hot, and pure. The water was a wonderful temperature (I was there end of May / beginning of June). It’s also way cleaner than US beaches. The resort also has plenty of toys to make the ocean more fun. Floating chairs and tables, ocean kayaks, sail boats, water tricycles, jet skis, snorkeling equipment, etc. It was great. Since IBM was hosting a large function, we also had special tents and facilities set up on the beach and around the resort. Although those were quite amazing (and air conditioned), that isn’t normal so I won’t review those here.

As for the room, it was nice. Good size, good amenities, comfortable bed and pillows, etc. It’s what you’d expect from a Ritz Carlton, so I don’t really feel the need to go into many details here.

The spa and gym are what you expect from a Ritz. Top-notch. The facilities were great. The gym is FULLY stocked. I lift weights (heavy weights) and this was the first hotel gym that could give me an adequate workout while I’m on vacation. What made this the best (I previously thought THEhotel at Mandalay Bay in Las Vegas was the best hotel gym) is the combination of the dance studio / aerobics room, cardio machines, and full set of free weights, benches, and weight machines. I could do my normal workout that uses all 3. That’s a first. I did weights, cardio, and then plyometrics in the dance studio. After my workout, I relaxed in the spa facilities. While the general facilities seemed a little small, they did have a large hot Jacuzzi, wet steam room, and dry sauna. I skipped the massage this time around. The shower facilities are fully stocked and well appointed.

We ate all but 1 meal at the resort. All of it was catered (we didn’t eat at the restaurant), but it did represent the quality of the food they prepare. And wow, let me tell you, if their mass-produced, catered food was that good, I can’t imagine how good their sit-down restaurant is. The food was amazing. AMAZING. Local flavors, expertly prepared, and great variety. We did eat off-property one night (we ate at the Cracked Conch and it was also very good), but I was very impressed with the quality of their catering staff (and I’m not easily impressed with food). When I go back, I will eat at the hotel restaurant and I’m sure I will love it.

There are plenty of options in this part of Grand Cayman. The Ritz Carlton is styled to fit in, but its service, amenities, and staff are head and shoulders above the rest. It’s worth the extra money. Stay here.

Room Tip: Stay on the "beach side" of the property with views of the pool and ocean.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bay Area, California
Top Contributor
67 reviews 67 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed June 17, 2013

My boyfriend and I stayed at the Ritz for one week as part of a birthday trip to Grand Cayman. The primary purpose of my trip was to relax on the beach (check!) and go diving (double check!). As a whole, we enjoyed the service, property and amenities at this hotel, with the only downside being, as you might expect, the price.

Pre-arrival and check-in: Before our stay, the concierge emailed us and helped us make reservations for all of our eating options. When we arrived at the hotel, we were greeted promptly. We had a resort room view, which meant that we entered the lobby across the street from the ocean side part of the hotel. After being given a brief tour we were escorted to our room by one of the desk agents.

Room location: Our room was on the highest floor (floor 5) of the resort side, facing the quiet pool/Periwinkle restaurant. This location worked out quite well for us for a few reasons: 1) the resort room views are cheaper; 2) the adult pool was almost silent all day long; 3) the hotel must have been at partial capacity because we were never once disturbed by anyone in a neighboring room...and I'm a very light sleeper; 4) the rental car office was on this floor. Some folks on here have mentioned that it is a pain to walk from the resort side to the beach side of the hotel, but we didn't have a problem--I found it to be a refreshing walk in an enclosed, air-conditioned hallway adorned with lovely artwork, and never took us more than 5 minutes to cross.

Room: The room itself was nice, albeit quite a bit smaller than some similar-class hotels (Four Seasons and Hyatt) we've stayed at. The bed was amazingly comfortable. The bathroom was nice and large with watercloset, standing shower, bathtub and his/her sinks, and toiletries including bathrobes, toothbrushes & combs. There was an outside patio that was very clean, but we didn't go out there much since the view was fairly plain. Generic bottled water was free and replenished daily and the housekeeping services were prompt and tidy. Don't eat out of the minibar however, outrageous prices! The same goes for the room service menu...

Beach/Pools: We enjoyed both the beach and the quiet pool during our stay. The beach is immaculate. Again, the hotel must have been under capacity because I never had a problem finding an oceanfront beach chair, whether I went to the beach at 8AM or 12PM. We stuck to the chaise lounges; the cabanas cost $200+ a day (disappointing compared to the free cabanas at the Four Seasons!). I also used some of the free snorkeling equipment to explore a reef off the beach, and saw a few stingrays in the deeper water. The quiet pool was never crowded and the temperature was nice and warm. All of the pool/beach staff were greatly attentive, especially Dennis. The only downside is the beachside food service, which had so-so food at extremely high prices.

Fitness center/Spa: The fitness center had a lot of new equipment and didn't seem to be crowded. The spa was incredibly expensive (I went for a pedicure) but man, it seems to be worth it--they have tons of free snacks in the waiting area, neck warmers, and that was probably the best pedicure I've ever had.

Food: Which brings me to my last part, the food options at the Ritz. With the exception of Eric Ripert's Blue (an amazing experience, but just know that it will cost you), we found all the other food options at the Ritz to be overpriced and bland. Instead, see if you can munch on some of the freebies: in the morning they have free coffee/tea until 10AM and apples in the main lobby; in the afternoon they have homemade cookies and orange juice/rum drinks, with a bowl of candy. And instead eat at any of the nearby restaurants. For example, we had breakfast at Eats cafe (5 min walk up the road) every day for less than $25 USD for 2 people.

Other costs: Just be aware that you can easily tack on an additional $150 per night due to the resort fee and taxes.

That all said, we really did enjoy our time at this hotel--the beach was spectacular--and even came in under budget thanks to some advance planning.

Room Tip: Choose a resort view; you won't spend much time in the room and you'll save $$$
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Ritz-Carlton Grand Cayman

Address: West Bay Road | PO Box 32348, Seven Mile Beach, Grand Cayman
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Seven Mile Beach
#1 Top resorts Hotel in Seven Mile Beach
#1 Business Hotel in Seven Mile Beach
#1 Romantic Hotel in Seven Mile Beach
#2 Luxury Hotel in Seven Mile Beach
#2 Family Hotel in Seven Mile Beach
#2 On the Beach Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Grand Cayman 5*
Number of rooms: 365
Official Description (provided by the hotel):
Discover The Ritz-Carlton, Grand Cayman, a luxury resort where sparkling blue waters blend seamlessly with the sand and sky to create your perfect Caribbean oasis. Located on an archipelago of three picturesque islands, our Cayman Islands resort offers a breathtaking location unlike anywhere else on earth. From the white sands of Seven Mile Beach to world-renowned restaurants including Blue, by renowned seafood chef Eric Ripert, The Ritz-Carlton, Grand Cayman luxury resort offers guests an unforgettable escape from the everyday. ... more   less 
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Also Known As:
Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
Grand Cayman Ritz Carlton
Ritz Seven Mile Beach
Seven Mile Beach Ritz-Carlton
The Ritz-Carlton Grand Cayman Cayman Islands

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