“The location and the Beach are great however everything else is below standards”
The check in at this location was great they give you a glass of Champagne, the room was not ready when I arrived which again not a big deal as the beach right outside and the view and location beautiful.
The Pros of this property
-location location location it is located on seven mile and pretty close to the airport
-walk along the beach (seven mile beach ) to other resorts, restaurants, e.t.c.
-close to camana Bay Shopping
-rent jet skis, paddle boards, all of this located on property
- community water trampoline which is a favorite for adults and kids
The Cons of the this property
- if you are traveling now or will be within the next 6 months-year? not sure how long the consturction on the massive condo project next door (Watercolours) will take , but if you are looking to relax and get away from noisy construction, well my suggestions would be to stay elsewhere. Workers arrive around 6:30 a.m. and even though construction is not supposed to start until 7am, it did. My bedroom was on the contruction side and my patio was facing the pool/beach
-The first day on arriving the Hotel had no water
-The third day the Hotel had a power outage
-no free wifi and no business center, they have one computer in an exectutive office that is an old
PC (Guest are free to use this machine to check email or to print off airline tickets)
-beach chairs and canopys were older
Overall I would only give this loacation 1 star and that is because of the loaction and the beach. The staff was unwilling to allow me to checkout and not to be charged even though they had no water and construction next door, they advised that they can not advise guest of construction since they are not doing construction. I checked out the Westin and for an Ocean facing room it was cheaper than the rate through orbitz , and the Westin was a much nicer property, from the hotel itself, to beach chairs, service, business center, cafe to get coffee and pastries, pools, e.t.c. Also the Ritz Carlton was great however it was double the cost so it just depends on what you are looking for. I did also check out the Marriott however I wasn't impressed. I would have to say out of all of them and for the price and for what is included like beach towels for the chairs, wifi, business center, e.t.c. it was the Westin that took first place, if you are wanting to pay more and step up a level than the Ritz may be for you.
It was really disappointing that the Hotel was not willing to allow me to check out even though no water, construction, the room booked was not the room that I received, and just in general the property is older and could use an update & some TLC. It appears that the entire staff is not very friendly, I rarely received a hello or a smile, unusual for a Hotel/resort. A smile and hello goes a long way i the hospitality business :).
if you do go to this Hotel I will book OCEAN FRONT ROOMS not ocean view and I certainly would not b...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to provide feedback on your stay. We are grateful for the posts made here as it gives us an opportunity to improve our service and provide a great guest experience.
I sincerely apologize for the construction next door but the noise varies depending on what project they are working on, currently they are working on the interior fit-out so many times the noise is not an issue however I will be relieved when they are completed. I did check your reservation manifest and you were placed in the room type that you reserved. The very next day we tried to resolve the noise issue and offered an upgraded room away from the construction but you declined the offer.
The interruption in the water service was due to our supplier Cayman Water, not only was the hotel without service so was 200 homes in the area. The water issue was resolved within 3 hours and we are sorry for the inconvenience.
Unexpectedly we did experience a main breaker tripping on our electrical service but it was reset and back in service in less that 5 minutes, unfortunately we cannot anticipate all breakdowns but can only react in a timely manner.
Our internet pricing is in line with 3 branded properties Marriott, Westin and Ritz Carlton and as more guests bring tablets, laptops and games we have had to triple our bandwidth and subsequently had to pass on these costs to the guest. We feel that our daily price $9.99 and weekly packages $49.99 offers good value but we are unable to offer it free as most hotels do stateside. As an alternative we offer our guests free internet access in our offices and Britannia clubhouse so that you may check emails or print boarding passes.
Last fall we spent considerable resources replacing carpets, living room furniture, mattresses, painting interior and exterior walls and installed HDTV for our 40inch flat screens. We have scheduled a renovation of the public washrooms in May and 100 new beach chairs, cushions and bimini canopies have left Miami today for arrival next week.
We offer a small boutique suite resort that caters to guests who want warm and friendly staff and spacious accommodations. Overall, we would love for each and every guest’s stay to be problem free and my staff and I are committed to this goal. I thank you for taking the time to provide us with your feedback so that we can continue to better serve our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.