We stayed at this hotel for 8 days. One day they brought around cold water to the beach chairs and one day they actually brought around cool/fragrant face cloths. If you are looking for consistent extraordinary service; I am afraid this is not the place. I would like to point out that Rosanna at the front desk made all our dinner and excursion reservations for us and she was excellent. The rooms are quite roomy. We, as a family of 4(11 and 14 year old kids) were fine in a one bedroom suite. Lastly, the beach is sort of small. If you can splurge; the Westin down approximately 1/4 mile had a more vast beach and appeared to be much grander with a beautiful large ice water jug filled with fruit available for everyone.