Just returned yesterday from my trip to the Grand Cayman Beach Suites. I chose this hotel after reading COUNTLESS reviews over a period of two months about the hotels on the island. I LOVED it...
Walked down the beach to the Ritz -- and it was PACKED -- I was thinking of staying here originally...but had friends join us on the trip and with a larger family, they wanted to save a little money -- great call...because it was just wall-to-wall people and it was "off-season"!! Our beach at Grand Cayman Beach Suites was flawless -- perfect!!!! You can see from my pictures, not a lot of people in the water...
I only have one negative, which I will get to in a bit -- but first, the positives. This is an all suite hotel -- every single room has an "ocean view" -- not to be confused with "ocean front" -- You can see the ocean from every room -- Are they all magnificent "full frontal views"...no -- but you have a view of the ocean -- we stayed in Room 8404 which has a "full" balcony -- we were on the 4th floor and yes, we did have palm trees in front of us, but for the amount of time I was in my room, the view was just perfect! When the sun would set, we headed to the beach to sit and watch it...just awesome...it set around 6:40ish local time...
I started in Room 8208 which has the "french balcony" -- we could not check in when we arrived at about noon time as check in time is 3 p.m. and this hotel ACCOMODATES everyone with a late check out -- we had a 4:05 p.m. flight home and they accommodated us with a late check out -- so you have to weigh it all out -- I had packed our swimsuits and a change of clothes in our carry on...we were pointed to a changing area and we spent the afternoon swimming -- I had requested a high floor, but there were none available when I checked in -- later that day I said would stay in my room, as the view was fine and the room was great -- but when I went to the front desk, the GM Bill Powers was there and he worked his computer and upgraded me to 8404 "free of charge" starting the following night. As it was explained to me: "if they have the room available they will not charge you" -- the next day Rosanna showed me the room before I checked into it and it was devine!
As for the construction -- I stayed in a room next to it the first night 8208 and it just didn't bother me -- but that is just my opinion -- it didn't sound like they were in my room...
The rooms are large with couch, chairs, dining table, desk, large TV, counter space, refrigerator, etc -- the bedrooms are great -- the bathrooms are large -- It was perfect for when we were actually in our room -- both rooms we were in were VERY clean -- no issues with anything -- I'm there for the beach, etc...so I can't complain about it being dated...I really didn't think it was --
The food is outrageously expensive -- and the U.S. dollar becomes a lot of dollars -- if something is $1.00 in Cayman dollars, it is $1.25 in U.S. dollars -- one drink at the great swim up bar is $8.75 Cayman dollars!!! So just beware that it is very expensive -- 3 meals a day for myself and my 4 year old (plus a few drinks during the day) ran about $200-$250 a day -- and it wasn't lavish meals -- AND, kids 12 and under ate free!!! Very expensive...
I will HIGHLY suggest the breakfast at Hemingways...we had breakfast there EVERY morning! Very reasonable and VERY GOOD! And if you can get Rosa as your server, it starts your day off perfect -- she was amazing -- had her every single morning we were there -- She remembered us from day one and always had our drinks ready -- accommodated every request and is just a delightful person!
The same can be said for Brad at the swim up bar -- what a nice guy -- he, too, remembered us from day one and what we liked to drink, etc... He was the perfect guy to be behind that bar -- and the other gentleman who was with him, taking our lunch order, etc... I feel awful not knowing his name (kept looking at his name tag...want to say Nemo...but could never get a great look) -- he was so great -- always with a smile and a hello and so helpful --
While I am naming names -- Let me go back to Rosanna at the front desk -- AMAZING! I would wait until she was there to address any needs/concerns/questions -- she was the only one who was pleasant -- okay...so there was one other lady there who was pretty pleasant -- but not with the smile and the demeanor of Rosanna -- I read a TON of reviews with travelers complaining about the front desk service and I could not agree more -- Bil Powers and company NEED to address the attitudes. When I arrived I was not greeted with a smile...but rather with an attitude of someone who wanted to be anywhere but there. Rosanna and Bill are the ones to deal with there - they get it done -- the front desk supervisor when I checked out was VERY arrogant (first time I saw her the whole vacation) and glad I didn't have to deal with her on a regular basis -- in the 9 minutes I had to deal with her, she was just very condescending, arrogant and a bit rude --
My example -- I brought my bill down which said I had breakfast at Hemingway's and in-room breakfast the SAME day for something like $70 -- I said I did not have breakfast in my room at all -- through some research she finds that it was actually for ANOTHER day and was at night for a bottle of wine (yes, that's what is cost after delivering it and tip!!!)...which was fine -- but she says to me "so WE were right" -- I said -- "no, you were wrong -- you had it for breakfast -- it is a charge I am responsible for...no problem -- but you were not right" -- I was merely questioning the charge for two breakfasts on one day -- there were SO MANY charges for more than $1,000 for a 6 night vacation, I was questioning what I saw -- when we realized it was for ANOTHER night and I remembered ordering a bottle of wine for myself and friends, it was perfect flne -- DO NOT say to the guest "so we were right" -- REALLY? So I can do without that attitude -- and again, glad I didn't have to deal with her on a regular basis...
Let Rosanna book any of your excursions -- like swimming with the dolphins -- we asked about discounts and were told IMMEDIATELY there were none -- then we asked Rosanna and she gave us a coupon sitting right there on the shelf in plain view for 50% off with the dolphins -- and the experience was amazing (though it is very rushed and it's a business...get in and get out)...for my 4 year old it was perfect!
Sting Ray City is a must -- the crew at Red Sail Sports are awesome -- Clive could use a bit of a personality lift -- he was just not very "kind" whenever I had to deal with him -- he always acted like I was bothering him -- the young lady in the morning was fantastic --
Buy or bring a regular inflatable raft/float and she will blow it up for free for you -- without attitude -- the floats/rafts there are $11.00 a day to rent --
The Red Sail Sports trip to Sting Ray City...amazing -- starts with boat ride on Catamaran to Sting Ray City -- then a trip to Rum Point Island for a few hours (great, reasonable lunch) with snorkeling (baracudas under the bridge), then sail back to the Beach Suites (Red Sail is on Beach Suites property)...the crew was so great -- so friendly!
The beach there is amazing -- even with a FULL hotel, hardly seemed like many people were there -- very evenly spread out among the two pools and the beach -- more than plenty of chairs at the beach --
Just one note...this hotel (which was the Hyatt) has pool memberships for the locals (which is something from back in the Hyatt days)...so Sat. and Sun. can be busy at the pool and there was one day we could not get chairs -- the locals can bring friends, so those chairs can be gone quickly -- but for us, we were in the pool anyway and at the beach --
Again, my only negative: the front desk staff with the exception of Rosanna -- just not friendly -- and when I left my phone charger in my first room -- and then 4 hours later asked for it, I was NOT helped -- I was helped the next morning by Rosanna who reached out to the housekeeping manager (who is also a doll...so nice and friendly as was all the housekeeping staff!!!) who immediately gave it to me -- just not sure why I couldn't be helped the day before! I do give it a 5-star rating and will not give it less just because some people are miserable -- hopefully this will be addressed!
I tried to give you an idea of my whole vacation...which was 5 star -- it really was -- but the hotel business is about "hospitality"...and that is severely lacking at the front desk --
Shout outs to Martin at Hemingways who was lovely and accommodating.
When I think about the places I have traveled and where I will return, the Grand Cayman Beach Suites is a definite -- I just loved it -- Thank you for everything you did for my son and myself while we were there --
- Official Description (provided by the hotel):
- The Grand Cayman Beach Suites is the island's finest all-suites beach and golf resort. The 800 sq. ft. suites have spectacular views of the Caribbean Sea, famous Seven Mile beach and our uniquely designed swimming pools. The hotel resort offers exclusive facilities within the complex, 24/7 fitness center, deluxe European boutique spa, water sports facilities, on site dive center, catamaran trips and a Jack Nicklaus designed golf course. ... more less
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- Also Known As:
- Grand Cayman Beach Hotel Seven Mile Beach
- Grand Cayman Beach Resort
- Hyatt Grand Cayman
- Hyatt Regency Grand Cayman
- Grand Cayman Beach Suites Cayman Islands