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“Fantastic - Perfect location, great staff, good service, great value.” 5 of 5 stars
Review of Comfort Suites Seven Mile Beach

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Comfort Suites Seven Mile Beach
3.5 of 5 Hotel   |   West Bay Rd, Seven Mile Beach, Grand Cayman   |  
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Free breakfast with your stay
Ranked #6 of 10 Hotels in Seven Mile Beach
Certificate of Excellence 2014
Cardiff, United Kingdom
Top Contributor
104 reviews 104 reviews
49 hotel reviews
Reviews in 50 cities Reviews in 50 cities
75 helpful votes 75 helpful votes
“Fantastic - Perfect location, great staff, good service, great value.”
5 of 5 stars Reviewed May 16, 2010

We were a party of 36 who were in the Cayman Islands for a two match rugby series. The Comfort Suites on Severn Miles beach could not be a better location as the Tour Headquarters. Kaye White from the hotel facilitated the arrangements, managed our booking and even personally welcomed the party at the hotel on our arrival. Check in was very efficient . The proximety to the beach was excellent. The rooms exactly matched our needs; the breakfast for a hungry rugby squad was very good; eggs, waffles cerals, bagels, cream cheese, preserves, toast, coffee, juice, tea melon and banana's. The pool area, beach and hot tub were perfect for post match relaxation for the athletes' tired limbs. The beach provided a first class training venue and the sea was warm and very clear. All the guests could access free beach or pool towels from reception which was very welcome as they could be easily exchanged. The rooms were spacious and some were undergoing renovation so are going to be even better. Each room also had a television, cooker, dishwasher, microwave breakfast or dining bar and fridge. if your thinking of a rugby tour you could not wish for bettter facitities, location and value. All the staff were friendly and welcoming. Even though this was a tour I would have no hesitation in returning to this hotel for a holiday with my family. Great value. Clean (especially in the public areas) and plenty of sun loungers on the beach..

  • Stayed May 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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882 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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English first
Miami, FL
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed May 13, 2010

Generally lower cost hotel than surrounding properties. Quality is above average for Comfort brand. Staff were generally friendly and helpful. Free wireless internet was a plus, but no business center available. Food at their bar was above expectations, and less costly than most restaraunts.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Grand Haven, Michigan
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 25, 2010

While I agree with another reviewer that The Comfort Suites is showing its age; still, it was an inexpensive place to spend time on one of our favorite islands. We booked a room through Expedia for $73 a night, which is a FABULOUS bargain just about anywhere in the Caribbean, even at this time of year. We couldn't even stay at a hotel in Chicago with the size of the room we had for that price.

One of the major perks of this hotel is that it is a short walk to Seven Mile Beach without having to cross traffic. Another was the free breakfast in the morning which included a couple different kinds of yogurt, fruit, cereal, hard boiled eggs, bagels, muffins etc. and they even had a waffle maker. Why anyone would complain about a FREE breakfast at a hotel is beyond me--if you don't like what they're serving, you can always go out. I thought it was a nice perk especially for families or travelers on a little tighter budget. Also, we had a refrigerator and a microwave in the room which is always nice if you want to run to the store to have a few things on hand. The hotel is also in a great location on the island for those who don't want to rent a vehicle.

I don't understand the complaints about the hotel staff--every time we interacted with them they were friendly and helpful. We did have an issue with our check-in that probably could have been handled better but it was smoothed over with a couple of free drink coupons and it didn't take long for us to "get over it" ;-)

The hotel had a nice pool area with a hot tub and a restaurant/bar area which was a decent place to relax. Of course, we preferred the beach but it was nice to know the pool area was there when we got a little too much sun and wanted some shade for a while.

My one very minor issue is that none of the rooms seemed to have any kind of balcony or patio so you didn't have a private place of your own outside to have a coffee in the morning or maybe a drink at night. However, there were some tables with umbrellas set up where we could enjoy ourselves that not many other people seemed to take advantage of.

All in all, we had a wonderful stay at this hotel considering we had a little tighter budget for this vacation than some others we've had. I would definitely recommend it for families and budget travelers.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 24, 2010

We have just returned from a visit to Grand Cayman and stayed the first few nights at Comfort Suites. Never again! We knew it was a budget hotel but we did at least expect it to be clean. The reception staff was unfriendly and cold.
The first evening we arrived at 8.30pm after a 15 hour flight. I needed a drink to take my medication. The vending machine only took Cayman quarters and said to ask at reception for change. Our request was met by an unfriendly 'NO'. Where was the warm cayman friendliness we were expecting? Certainly not at this hotel.
Our room carpet was very dirty and the net curtains had a huge rip in the middle. There was spilt cereal all around the fridge from previous occupants and it remained throughout our stay. Each day we had to request coffee or creamer because something was forgotten.
There was a separate a/c unit in our bedroom which was incredibly noisy - the choice was whether to try and sleep through the noise or be hot. We compromised by being hot for as long as we could stand it and then turning the /c on when the heat was too much.
We enjoyed the breakfasts but it was very difficult removing hot waffles with plastic cutlery. Our request for a proper implement was met by a curt no.
The free internet worked well when you could get on it. However, it was hogged most afternoons by a hotel employee doing 'the football tables for the local hotels'! A polite request to use the computer because he had exceeded the allowed 15 minutes was met with the comment that he would be at least another hour.
The location was good and it was only a very short walk to the beach where there was an ample supply of beach chairs.
Checkout took over half an hour because of the difficulty in returning our deposit for the safe deposit box.
All in all I would not stay at this hotel ever again and cannot recommend it.

  • Stayed April 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaymanComfortSuites, General Manager at Comfort Suites Seven Mile Beach, responded to this review, April 26, 2010
Deart Sooty

Thank you for your review. We would,like to follow up with some of the comments that you have listed on the site.
May we request that you provide us with your name and check in date and we will follow up on your concerns.
We pride ourself on our great local staff and their friendly service as well as our cleanliness.
We are not a 4 star property but we do offer great rates and friendly service that gives great value for our guests as well as our great beach side location.
I am the general manager and I can be reached at 345-945-7300 or by e-mail at comfort@candw.ky

Sincerely

Thomas Mason
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 23, 2010

My husband and I were on vacation celebrating our 25th wedding anniversary. We had such a wonderful and relaxing time at the Comfort Suites in Grand Cayman. The staff was always friendly and upbeat. The food and staff at Stingers where we ate everyday made us feel so special. The temperature and cleanliness of the pool and whirlpool was outstanding and contributed to a totally relaxing vacation. The suite was confortable.This was the first time we were not totalling exhausted at the end of the vacation. The short walk to the beach was a pleasant surprise. Kudos to Kaye White and the entire staff. We plan to stay there again should we ever go to Grand Cayman in the future.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bratislava
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 23, 2010

It is one of the lower priced hotel, but with very clean environment and solid service. The breakfast are not any special, but the location is not far from the shops. What I was missing is the direct entry to the beach as the hotel does not have own beach. All in all, if we are returning back to Cayman Islands and don't want to spend fortune on accommodation, that would be our choice again.

  • Stayed November 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Clayton, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2010

My husband and I stayed here to celebrate our anniversary. The hotel was very clean and the staff were all very friendly and helpful. Although the hotel is not directly on the beach (there is another hotel in between beach and comfort suites), the beach is only a few feet away and there is easy access to the beach.

The location was great as it was close to many stores and restaurants. Even though this seems like an older hotel, it is very clean and the landscaping is beautiful! The staff are awesome and really made our stay very enjoyable.

The next time we are in Grand Cayman we will be staying here! They also have the best bar on the island (in my opinion) located at the pool and a great dive shop located onsite as well.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Seven Mile Beach

Address: West Bay Rd, Seven Mile Beach, Grand Cayman
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Seven Mile Beach
#5 Family Hotel in Seven Mile Beach
#6 Romantic Hotel in Seven Mile Beach
#6 Business Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Comfort Suites Seven Mile Beach 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Stay with someone you know. The hotel enjoys an excellent location beachside in the heart of Seven Mile Beach area close to restaurants, bars and shopping and with breakfast and basic wi-fi access included offering excellent value to the traveller on Seven Mile Beach. While not a beachfront property guests access the beach by a small path a few feet from the back door. The hotel offers 5 suite types: 2-bedroom, 1-bedroom with full kitchen as well as Business Pool View King Studios, Deluxe Studio with 2 beds and Queen Studios each with kitchenette are ideal for any size of family and budget. Onsite Restaurant and Dive Shop with snorkel trips to Stingray City offers convenience at your door step. Best location, best value on Seven Mile. ... more   less 
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Also Known As:
Comfort Suites Seven Mile Beach Hotel Seven Mile Beach
Comfort Suites 7 Mile Beach
Seven Mile Beach Comfort Suites
Comfort Suites Seven Mile Beach Grand Cayman, Cayman Islands

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