Just returned a few days ago from a 6 night stay at Comfort Suites Seven Mile Beach. I stayed there previously in 2009 and improvements have been made, especially with the addition of the "free" breakfast daily. However, some things to consider: There are SEVERAL add-on charges in addition to the advertised nightly rate. I'm sure they are printed somewhere in the details but really should be included in the advertised rates because it amounts to a 31% increase in the advertised nightly rate!! The charges are: 10% Government tax, 13% "Service fee", 8% "Energy Surcharge"! The 10% tax is government mandated, the 13% "goes to the employees" I was told, and the 8% energy surcharge is a convenient way to pass their a/c bill to the guests!! Unfortunately, despite being forced to pay the "energy surcharge", which is obsurd in the first place, the a/c in the rooms is totally inadequate and is set on a "saver" mode that cuts on and off at certain peak/off peak times of the day and won't cool to a comfortable setting despite how low you set the thermostat!! I had to go to the front desk to complain twice about it and was told that they could send a maintenance guy to explain the setting to me!! I told them I didn't need an explanation, I needed the setting changed to normal, especially since I am paying an "energy surcharge"!!! It was eventually taken care of and the room cooled to a comfortable temperature, but the thermostat readings were still WAY off! Had to set it around 62 to get it to about 72, but, whatever.
The breakfast is ok for a day or two, but gets real old after that. Scrambled eggs every day, bacon one day, sausage patties cut up in tiny bits another, sausage patty bits mixed with baked beans another day, petrified potato cubes a couple days. And the eggs/meat are CONSTANTLY running out! Within minutes!! They bring a small pan of eggs, maybe a dozen scrambled, and it is wiped out by a room full of hungry guests. Same with the meats. Small sausage patties cut into chunks brought out in small pans so I guess that guests wouldn't take the equivalent of a patty at at time. Bad assumption!! So, if you like eggs and meat for breakfast, be prepared to wait. And act fast when it is refilled!! They will give you breakfast cards upon check in that you are supposed to show when you arrive at breakfast to identify yourself as a guest but they never checked. There is a sign stating that breakfast is for guests only and the public is welcome to eat there for CI$20.00 (USD$25.00)!! Totally laughable!! $5 maybe, $25? No way!!!
The pool is very refreshing and clean. Pool chairs are minimal though and inconsiderate guests will lay claim to them EARLY in the morning (7am) by laying towels down on them. Then they don't actually show up until 10 am. Ridiculous. Had I not driven to a different beach every morning, I wouldn't have thought twice about throwing those towels aside and taking the chairs!
Stingers Bar is very nice and we had a few meals and several drinks there. The staff are pleasant and the food is good. We really enjoyed it. Good music too. Be aware that 15% tip is automatically (on top of the 10% service charge added to your room rate!)
Lastly, our room was very comfortable (except for the a/c issue). The bed was very comfortable and it was kept very clean. The mini fridge and microwave and coffee maker are nice. Our housekeeper though, was a miserable one!! She knocked on the door at 2:30 pm on a Saturday afternoon to clean the room. We had been out of the room since at least 10 am that day. My wife was in the shower and had to step out to answer the door. She asked if she could return later and she was told it was her last room of the day. My wife asked if she could give her a minute to get dressed and she rolled her eyes at her. The woman never cracked a smile or said hello all week. I understand that Saturday is a big check-out day and those rooms should be cleaned first for new incoming guests, but a bit of flexibility would have been nice to allow us to shower and get dressed!!
Overall, it was a nice trip and the stay was decent. It is very expensive to vacation in Cayman, and it is getting more so than ever. I have probably been there over 2 dozen times, having owned a time share there previously, and it will be a LONG time until I return, if ever. It is getting priced to the point of ridiculousness!
The fifth floor is the top floor and the hallway is always hot compared to the other floors!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear "Big Daddy Poly" - thank you for taking the time to review our hotel. If I may I would like to explain some of the concerns that you stated that are not correct with the billing. I assure you there are no Hidden Charges at my hotel.
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All hotels in the Cayman Islands charge - mandated by the governement 13% tourist tax, 10% gratuity(that goes to directly to the staff). The cost of living in Cayman is much higher than in other Caribbean islands and also the USA. Our hotel charges an additional $8.80 per day as an energy surcharge due to the high cost of uttilities. Our uttility costs are about 150% higher than what you would pay in the mainland USA. Many other hotels charge this fee on the island, as well as resort fees which can be much higher.
We choose to be fully transparent with this to our guests, rather than hide it. This is why it is clearly explained at the time of booking in writting on the reservation, at check in- where you would sign and intial acceptance for these charges and also at check out, itemised on your bill. If you check your booking confirmation you will see that this is clearly stated on the confirmation at the time of booking. I would be happy to provide you with a copy of this confirmation as well as the registration card that you would have signed and also the final bill, please contact me at email@example.com and I will be happy to assist you with this.
Our breakfast - I would challenge anyone to find a better breakfast on a complimentary basis on the island, we offer freshly cooked eggs, a meat dish that changes daily, fresh fruits, local baked goods, pastries, cereals, our famous waffles, freshly brewed coffee and juices as well as oatmeal, jams and a selection of teas. Please contact me as I would welcome any reasonable suggestions for additions to this breakfast buffet, that is complimentary.
Other hotels would probably charge you well in excess of $20++.for this type of breakfast.
Cayman is a great destination, but we do have a higher cost of living.
Please contact me and I would be happy to follow up and also explain All charges and or concerns that you may have had, I am sorry that you did not bring this to my attention during your stay.
Yours in hospitality
Thomas Mason CHA
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.