It might seem sacrilege to only give this hotel 4 out of 5 when the vast majority give it the highest rating for the #1 hotel on 7MB...however, for the price expectations are high on every dimension and only you can decide if its worth it.... 4 out of 5 still makes this a fantastic hotel but always have a bit of room for improvement. We were a family of 5 with 3 kids ages 7, 9 and 11.
In short, what everyone says about the rooms is correct..huge, clean, modern. We had rm 603. Perfect view, great kitchen, every imaginable appliance, blender, etc. Lobby clean, Beach even cleaner. Pool was nice and the kids were able to alternate btwn beach and pool all day long and loved it. End of April is lower season so I can't speak for crowds but the beach was nearly empty..never issues with chairs, etc.
perfect...lots of restaurants walking distance, never heard construction across street- non issue. Luca, the rest in hotel is one of the best (and most expensive!) on the Island but you would be remiss not to try it at least once...if you're there on a Sunday...DO THE BRUNCH! Just do it. Book WAY ahead however....very very full. Don't ever stay at the Ritz...looks like Grand Central Station full of obnoxious people swilling beer in the water.
Here is where I still give them a very good but not an excellent. First, I was very impressed with Brett who booked us and communicated with us along the way and put us in a room that we were very very happy with. Most of the front desk staff was very very friendly and helpful except for Jamie I'm sorry to say. He seemed quite whiny and bothered by our questions. There was a $40 charge from Luca on our bill that I objected to because it wasn't mine. He didn't seem to like that I challenged it but said he would look into it. Come to find out it was for 4 coffees and signed by someone else...not a prob, charge removed but still felt like I was putting him out to do it. On our departure, he was at the front desk and told me that it wasn't possible to have the hotel take us because the driver was busy so we'd have to take a taxi which he could arrange... Fine, I guess. The $30 taxi isn't really what I had issue with but it was the lack of interest in accommodating us or frankly offering to pay. They picked us up for free (tipped the driver of course) so why wouldn't they take us back too? Dont give me excuses about the driver being too busy...just make it happen. Instead he got into a dialog with me about how it just wouldn't fit into the driver schedule. Once the taxi did come, my wife and I both said "Thanks, bye!" His response? "Bye".. My god, we just spent nearly $7000 at your hotel and thats what we get?
The second and perhaps biggest issue we had the entire time was that the people in the room next to us were smokers. EVERY morning and evening when we were outside on the balcony we were welcomed by the stench of cigarette smoke blowing over. I called to complain 3 separate times- on day 1, 3 and 4. Jamie answered the phone each time (prob why he didn't care for us!)...first 2 times he said "we'll take care of it"..but the last time he noted to hotel policy was that it was a 'non smoking hotel' but that only included the suites and not the balcony. Ok, so now its about the symantics of "entire hotel"...and of course the people next to us who paid as much or more than us were mad that they *couldn't* smoke...so who won? They did, because it was never stopped nor were we accomodated in ANY way. In fact, we were told that Danielle was informed and was supposed to offer to move us..but she never contacted us. For this issue alone, I feel like dinging the hotel 2 more stars but I wont because it was simply an un lucky situation for us...but as far as the overall customer service goes, it deserves 1 less star and a mention. Service alone only deserves 3 stars.
Did we get treated differently because we paid a discounted price? Can't ever know, but something just didn't feel right with the overall service and communication- it was not consistent with what is undoubtedly one of the most expensive places to stay anywhere.
Overall, I suppose that we just were unlucky on the smoking issue that that it would likely not impact you...However, it had to be said. Hope this review was helpful..prob more pointed to the hotel management that anything....
the higher you go, the better the view. 7 floors in total. We were on 6 in the main bldg. don'...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.