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The Westin Casuarina Resort & Spa, Grand Cayman: Traveler Reviews


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76% Recommend
4.0 of 5 stars 387 reviews
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Amazing beach, very mediocre hotel

The Westin Casuarina Resort & Spa, Grand Cayman

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3 of 5 stars
msjin 2 contributions
msjin
Jul 11, 2009 | Trip type: Couples New
1/1 found this review helpful

I have to agree with the many other reviewers who loved the location but was unimpressed with the hotel. If I didn't get the summer splash deal, I would have been pretty upset paying $300-400 a night for a hotel which really should be rated with 3 stars. The decor is so drab and institutional - it might have been cutting edge in the 80s or early 90s. Now it looks tired with cheap 80s stucco walls and stained institutional carpeting. The bathrooms also have a faint smell of urine everywhere (they clean them every day but I'm not sure why they can't get rid of that smell). Some of the staff members at the front desk and concierge were not helpful. We had to take our own luggage up and find our way to the rooms; the concierge guy said that all of the restaurants are fine and had nothing knowledgeable to say about recommendations. The food at the pool was very mediocre - it would be fine if we were staying at the marriott but I expect more from the Westin; again, it tastes like decent cafeteria food, very institutional. However, if you're willing to pay $30-40 for an entree at the other more upscale restaurants, I heard that the food is better but I refuse to pay that. We went to the local restaurants and really liked them and paid a lot less. Try Eats and Yoshi sushi. Also, while there is a coffee maker in the room, don't expect that the coffee packets they give you are free - they charge like $3.50 CI - never saw something like this before.

Despite all these negatives, we still managed to have a good time. The snorkeling was fabulous and you could snorkel right off the beach and find a great reef right near the hotel. Also, despite some bad experiences with the front desk and the concierge, the staff in general was courteous, and we thought the wait staff and bartenders were great, the drinks were good. However, my bottom line is that if the Westin wants to market this resort as a four star hotel, they have got to do a lot better!

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 17, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $352 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great hotel, great staff, I loved my stay at the Westin

The Westin Casuarina Resort & Spa, Grand Cayman

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5 of 5 stars
nicsum 1 contribution
maryland
Jul 9, 2009 | Trip type: Family New
0/1 found this review helpful

Although my family and I arrived at the hotel an hour before check in the staff at the Westin checked us in. When I made my reservations through Travelocity I wasn't aware that we were not guaranteed to get double beds in the two rooms that I reserved so that was a great concern of mine but while checking we found out we were given a single bed but the clerk that checked us found a room with double beds and made sure both of the rooms were on the same floor.

When we left out of our rooms in the mornings to go to breakfast, the pool, or just to hang out we returned to clean rooms. The beach was absolutely beautiful and my 4 year old daughter loved the pool. We ordered food by the pool and room service and the food was good. For any trips that I take in the future I will see if there is a Westin hotel in the area that I plan to stay.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35_49
  • Member since July 09, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $352 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good hotel - great location

The Westin Casuarina Resort & Spa, Grand Cayman

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4 of 5 stars
laurasmart1982 1 contribution
Surrey, UK
Jul 6, 2009 | Trip type: Couples
2/2 found this review helpful

We went to the Westin in March for a week. Although it was a bit pricey - the $20 daily charge, which we thought was a bit much - the hotel itself was nice. When we arrived at our room, it didn;t have a balcony - so we went back down to reception and they moved us to one with a balcony with no fuss, and they also sorted out our room keys as a few days after we arrived for some reason the key card failed to work, so it was replaced quickly with no trouble. We used the spa once whilst we were there for Pedicures, and found it a delightful experience, the staff are friendly and the whole thing from start to finish, is very relaxing.
We did have breakfast in the restaurant one morning, i was not over keen on it - lots of choice and clean and the staff were attentive - i prefer Eatz! We did not eat there in the evening. The Pool side bar is good for snack food - they do nice Nachos.........

The pool area was nice and clean, although we did not spend much time there as we explored the island. The beach was lovely, walking distance to a nice little beach bar - Calico Jacks - which is nice for snack/bar food and some great cocktails.
Eatz - across the street - is fantastic for breakfast, but you have to either get there early or be prepared to wait for a table as it is very popular.

Captain Marvins boat tours (we did the Stingray City, Coral Reef tour) was good, they take good care of you and the sights are just amazing. We hired a car for the week and explored pretty much the entire island. The Botanical Gardens are a nice visit, with Blue Iguanas to see. The Pirate Caves are good, with a little zoo/farm which is a nice afternoon out. Along the southern strip going East, there is a nice restaurant - The LIghthouse - which does nice food, is right on the sea front and if they are not busy you can get the same table we did which is on the balcony over the sea- it is a fab view.
There was only 1 indian restaurant we could find, which was a nice restaurant, next to Copperfalls Steak restaurant, which does the best steak.
Botswania Beach is a place i would recommend, round the corner from Hell!! You can hold Turtles, snorkel in the lagoon and sunbathe. It is a good day out, and there is a restaurant Conch opposite which doe a nice buffet - and looks out on to the ocean.

We got engaged on the beach just by the hotel - so the island and hotel are quite special for us. We would definately go back and perhaps sunbathe more!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 06, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $352 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very Relaxing, awesome beach

The Westin Casuarina Resort & Spa, Grand Cayman

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5 of 5 stars
jcm2583 1 contribution
Houston, TEXAS
Jun 30, 2009 | Trip type: Couples
1/1 found this review helpful

This hotel is nice....probably not as nice as tthe Ritz but the beach is really nice and lets face it who stays in there room on vaca anyway. The drinks here are also very good! It is very convenient for eating. Try Prime steakhouse which is in the shopping center across street. Also Eatz is good. We tried the Breakfast but it was just ok not worth the price. Service was something that was not very good. They need more people working there in my opinion. The pool bar was always closed early.......and the bar in the hotel was very busy. Even for breakfast the service was very slow.

Overall I would stay again though.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 30, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $352 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Decent hotel, great beach

The Westin Casuarina Resort & Spa, Grand Cayman

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3 of 5 stars
jec7 5 contributions
Houston, TX
Jun 26, 2009 | Trip type: Friends getaway
2/2 found this review helpful

This trip was primarily for diving therefore I never care what hotel I am staying in. This is my third time to Cayman and I love this island. I have stayed twice at Beach Club Colony and honestly for the price you pay at Beach Club Colony down the street, I think I would have rather stayed there all-inclusive with great food than at the Westin where everything is expensive. I really don't enjoy paying $12 (US) for a weak fruity drink. However the hotel is nice, nothing too fancy. They have a nice pool area. I did not see anyone going out of there way to be nice (but they were pleasant) except the last day one of the individuals who helps with the beach helped me drag my chair into the water. Do not use their Red Sail service for diving and snorkeling or you will pay $20 to $40 more per person and be put on a cattle call with 20 plus people crowding the boat. We used Neptune Divers and Divers Down. Neptune is only diving the North Wall during the summer which had some visibility issues, but still great dives. Everyone is correct that the Eats cafe accross the street is good. For those who have not been to the island, rent a car for the day and go to Rum Point (you don't need a tour to go there). The drive around the island is beautiful and you can stop at the Blow Holes halfway around the island. Cayman is hot during this time of the year, and being from Texas I can handle it, but even at times I was a little overheated. Bring a floatie if you like to relax on the water, or you can pay $11/day to rent one. Snorkeling down the beach is good, saw turtles, sting rays and lots of pretty fish. They follow you around since they are used to getting food from people. You can swim out there with some food and you will be the hero. Enjoy the island, I hope to be living there some day. p.s. People say go to the Ritz, but the hotel is not on the beach, only their condos are on the beach. You have beach access with the Ritz, but you have to walk across a bridge. Not very convenient. Pretty hotel though.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $352 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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The Westin Casuarina Resort & Spa, Grand Cayman Also Known As

Address: PO Box 30620, Seven Mile Beach, Grand Cayman